Jomashop is an online retailer that sells watches, fine jewelry, and designer accessories.
Jomashop Responsiveness rating
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What you need to know about Jomashop
The company responds to most customer complaints in a satisfactory manner.
- Jomashop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Jomashop with our insider guide or through its executive contacts.
- Jomashop’s customer service policies are standard. Here are our frequently asked questions about Jomashop.
Jomashop customer service response times
Jomashop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Thursday from 9 a.m. to 6 p.m.; Friday from 9 a.m. to 3 p.m. (all time Eastern). Call customer service at (877) 834-1434. |
| Email support | Jomashop’s customer service email response times vary depending on the volume of inquiries, but the company typically responds within 1 to 3 business days, Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3 p.m. (all times Eastern). For quicker assistance, customers can also reach out via phone support, live chat, or by submitting an inquiry through the online contact form. Email Jomashop at inquiry@jomashop.com. |
| Live chat | Jomashop offers live chat support for immediate assistance during business hours, Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3 p.m. (all times Eastern). |
| Social media | Jomashop is active on social media platforms such as Facebook, Instagram, and X, providing updates on new products, promotions, and customer service support. |
| Help center/FAQ | Jomashop’s help center/FAQ provides immediate answers to common questions about orders, shipping, returns, and products. |
How to resolve a problem with Jomashop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Jomashop mailing address
Brooklyn Army Terminal, Building A
140A 58th Street
Suite 6N
Brooklyn, NY 11220
Jomashop executive customer service contacts
Primary Contact
Osher Karnowsky
General Manager
Brooklyn Army Terminal, Building A
140A 58th Street
Suite 6N
Brooklyn, NY 11220
osher@jomashop.com
Secondary Contact
Alexander Sternberg
Chief Operating Officer
Brooklyn Army Terminal, Building A
140A 58th Street
Suite 6N
Brooklyn, NY 11220
alexander@jomashop.com
Chief Executive
Marvin Sternberg
Brooklyn Army Terminal, Building A
140A 58th Street
Suite 6N
Brooklyn, NY 11220
osher@jomashop.com
How can I contact Jomashop customer service?
Call (877) 834-1434 or email inquiry@jomashop.com.
Does Jomashop have an online chat service?
Yes, Jomashop has an online chat service.
Do I need an account to make a purchase?
No, you do not need an account to make a purchase. However, creating an account can make checkout faster and allow you to track your orders more easily.
How to get professional help with your Jomashop problem
If you need help with Jomashop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.