Jomashop

Jomashop is an online retailer that sells watches, jewelry and designer accessories.

Telephone

Customer service : (877) 834-1434

inquiry@jomashop.com

Mailing address

Brooklyn Army Terminal, Building A, 140A 58th Street, Suite 6N
Brooklyn, NY 11220

Website

jomashop.com

What you need to know about Jomashop

The company responds to most customer complaints in a satisfactory manner.

Jomashop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Jomashop with our insider guide or through its executive contacts.
Jomashop's customer service policies are standard. Here are our frequently asked questions about Jomashop.

How to resolve a problem with Jomashop

Try self-service first

Use our proven resolution methods, or Jomashop’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Jomashop respond?

Phone support

Representatives are available Monday through Thursday from 9 a.m. to 6 p.m., and Friday from 9 a.m. to 3 p.m. (all time Eastern).

Call customer service at (877) 834-1434.

Email support

Jomashop's customer service email response times vary depending on the volume of inquiries, but the company typically responds within 1 to 3 business days, Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3 p.m. (all times Eastern). For quicker assistance, customers can also reach out via phone support, live chat, or by submitting an inquiry through the online contact form.

Email Jomashop at inquiry@jomashop.com.

Live chat

Jomashop offers live chat support for immediate assistance during business hours, Monday through Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 3 p.m. (all times Eastern).

Social media

Jomashop is active on social media platforms such as Facebook, Instagram, and X, providing updates on new products, promotions, and customer service support.

Here's how to reach Jomashop via social media.

Help center/FAQ

Jomashop's help center/FAQ provides immediate answers to common questions about orders, shipping, returns, and products.

Verified contacts

Jomashop customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Osher Karnowsky

General Manager

osher@jomashop.com

Secondary

Jacob Sternberg

Chief Marketing Officer

jacobs@jomashop.com

Chief Executive

Marvin Sternberg

Chief Executive

marvin@jomashop.com

Jomashop self-service links

Visit the website, log into your account, and navigate to the "Account Settings" section. You can update your personal information, track orders, view order history, change your password, and manage communication preferences.

Jomashop customer service policies

Jomashop's privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for processing orders and for marketing purposes.

Jomashop loyalty program

Jomashop does not have a loyalty program.

Frequently asked questions about Jomashop

Call (877) 834-1434 or email inquiry@jomashop.com.

Yes, Jomashop has an online chat service.

No, you do not need an account to make a purchase. However, creating an account can make checkout faster and allow you to track your orders more easily.

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