J.Crew Customer Service Contacts

J.Crew is an American apparel company based in Lynchburg, Va.

How to reach a person at J.Crew

J.Crew Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about J.Crew

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with J.Crew

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

J.Crew mailing address

One Ivy Crescent
Lynchburg, VA 24513-1001

J.Crew social media channels

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J.Crew executive customer service contacts

Primary Contact
Jill Hennessey-Brown
Executive Vice President of Stores
225 Liberty St
New York City, New York 10281
jill.brown@jcrew.com

LinkedIn

Chief Executive
Libby Wadle
225 Liberty St
New York City, New York 10281
libby.wadle@jcrew.com

LinkedIn

Frequently asked questions about J.Crew

How can I contact J.Crew customer service?

Does J.Crew have an online contact form?

Yes, you can find the online contact form here.

When can I contact J.Crew customer service?

Representatives are available 7 days a week from 7 a.m. to 11:59 p.m.  Eastern time.

How do I track my J.Crew order?

To track your J.Crew order, log into your J.Crew account on the website and go to the Order History section. You can also use the tracking number provided in the shipping confirmation email to track your order on the carrier’s website.

What is J.Crew's return policy?

J.Crew accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online or in-store within 30 days of the original purchase. Items must be in their original packaging, with tags attached. Visit the J.Crew website for detailed return instructions.

How do I cancel or modify an order?

If you need to cancel or modify an order, contact J.Crew customer service at (800) 562-0258 as soon as possible. Once an order has been processed or shipped, it may not be possible to cancel or change it.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact J.Crew customer service immediately at (800) 562-0258. Provide details about the damage or defect, along with photos if possible.

Does J.Crew offer a warranty on its products?

J.Crew does not typically offer a formal warranty on its products, but the company does stand by the quality of its merchandise. If you encounter any issues with a product, contact customer service at (800) 562-0258 for assistance.

How can I return or exchange an item purchased online?

To return or exchange an item purchased online, you can use the prepaid return shipping label included with your order. Affix the label to your package and drop it off at the carrier specified. For exchanges, contact customer service at (800) 562-0258 to ensure the desired replacement item is available.

Can I return items purchased online to a J.Crew store?

Yes, J.Crew accepts returns of online purchases at the physical store locations. Take the item(s) along with the original packing slip or receipt to the store for a refund or exchange.

How to get professional help with your J.Crew problem

If you need help with J.Crew, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help