J.Crew Customer Service Contacts

Call (800) 562-0258 or email help@jcrew.com.

Yes, you can find the online contact form here.

Representatives are available 7 days a week from 7 a.m. to 11:59 p.m.  Eastern time.

To track your J.Crew order, log into your J.Crew account on the website and go to the Order History section. You can also use the tracking number provided in the shipping confirmation email to track your order on the carrier’s website.

J.Crew accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online or in-store within 30 days of the original purchase. Items must be in their original packaging, with tags attached. Visit the J.Crew website for detailed return instructions.

If you need to cancel or modify an order, contact J.Crew customer service at (800) 562-0258 as soon as possible. Once an order has been processed or shipped, it may not be possible to cancel or change it.

If you receive a damaged or defective item, contact J.Crew customer service immediately at (800) 562-0258. Provide details about the damage or defect, along with photos if possible.

J.Crew does not typically offer a formal warranty on its products, but the company does stand by the quality of its merchandise. If you encounter any issues with a product, contact customer service at (800) 562-0258 for assistance.

To return or exchange an item purchased online, you can use the prepaid return shipping label included with your order. Affix the label to your package and drop it off at the carrier specified. For exchanges, contact customer service at (800) 562-0258 to ensure the desired replacement item is available.

Yes, J.Crew accepts returns of online purchases at the physical store locations. Take the item(s) along with the original packing slip or receipt to the store for a refund or exchange.