Interislander is a ferry service that operates between the North and South Islands of New Zealand, crossing the Cook Strait.
How to reach a person at Interislander
Main: +64-4-498-3302
Interislander Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Interislander
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Interislander
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Interislander mailing address
Level 1, 5 Courtenay Place
Wellington, 6011, New Zealand
Interislander executive customer service contacts
Primary Contact
Stephanie Thompson
Customer Service Manager
Level 1, 5 Courtenay Place
Wellington, 6011, New Zealand
stephanie.thompson@interislander.co.nz
Secondary Contact
Rodrigo Latoza
Vice President, Customer Service
Level 1, 5 Courtenay Place
Wellington, 6011, New Zealand
rodrigo.latoza@interislander.co.nz
Chief Executive
Peter Reidy
Level 1, 5 Courtenay Place
Wellington, 6011, New Zealand
peter.reidy@interislander.co.nz
Does Interislander have an online contact form?
Yes, you can find the online contact form here.
When can I contact Interislander customer service?
Seven days a week between 8 a.m. to 5 p.m. New Zealand time zone.
How can I contact Interislander customer service?
Call +64-4-498-3302 or email feedback@interislander.co.nz.
Can I change or cancel my booking?
Yes, bookings can be modified or canceled, but fees and conditions apply based on the fare type and timing. Call +64-4-498-3302 or email feedback@interislander.co.nz.
How do I request a refund?
Call +64-4-498-3302 or email feedback@interislander.co.nz.
How to get professional help with your Interislander problem
If you need help with Interislander, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help