Instagram Customer Service Contacts

Meta launched an AI-powered Support Assistant in December 2025, available via the Help Center and in the Instagram and Facebook apps. It can answer questions and take limited actions such as reporting scams or flagging content. It is a bot-led system; human escalation is available in select cases but is not guaranteed. Complex issues such as account recovery may still require in-app appeal steps.

Yes. Instagram may request a selfie video as part of its account recovery process, particularly when you cannot access your registered email or phone number. This is a security measure to confirm account ownership. Once verified, Instagram will process your case. Outcomes are not guaranteed and may take several days or longer. Update your contact details immediately after regaining access to prevent future login issues.

Instagram does not offer phone support or a public customer service email. The primary support channels are the in-app “Report a Problem” feature, the Help Center, and the Meta AI Support Assistant available since December 2025. In limited cases, the Support Assistant can escalate to a human agent. Business account holders may have access to additional support options via Meta Business Suite. There is no publicly available direct human support line for general users.

Adam Mosseri is the Head of Instagram. He is active on Instagram and on X, where he occasionally responds to public messages. Executive contacts are intended for escalation only, after in-app support and Help Center options have been exhausted. His contact details are listed in the executive contacts section of this page.

Instagram does not offer phone support or a public customer service email. The primary support options are the in-app “Report a Problem” feature under Settings → Help, and the Instagram Help Center. The Meta AI Support Assistant is also available via the Help Center and in-app for additional guidance.

Response times vary depending on the nature of the issue and the support channel used. In-app reports and Help Center submissions can take anywhere from several days to several weeks. The Meta AI Support Assistant typically responds within seconds for common queries. Human escalation cases may take longer with no guaranteed timeframe.

Go to your profile, tap Edit Profile, enter your new username in the username field, and tap Done on iOS or the checkmark on Android. Usernames are subject to availability.

Go to the Instagram login page, tap “Forgot password?” and follow the instructions to reset your password. If you cannot access your email or phone number, visit the Instagram Help Center for further instructions on recovering your account. Enable two-factor authentication immediately after regaining access.

Tap the three dots above the post, select Report, and follow the prompts. For profiles, go to the profile, tap the three dots, and select Report. Visit the Instagram Help Center for further guidance on reporting abuse or spam.

You will receive a notification explaining why your post was removed. If you believe it was removed in error, tap Request Review in the notification and follow the prompts to submit an appeal. Instagram will manually reassess the content and restore it if it doesn’t violate the guidelines.

Try restarting the app, checking for updates, or restarting your device. You can also check the Instagram Help Center for known issues and troubleshooting tips. If the problem persists, use the in-app Report a Problem feature under Settings → Help.

On Android, go to Settings, then Apps, find Instagram, tap Storage, then Clear Cache. On iOS, you need to uninstall and reinstall the app to clear the cache. Visit the Instagram Help Center for additional troubleshooting guidance.

Go to your profile, tap the menu icon, select Settings, then Account, and tap Request Verification. Fill out the form with your account details and submit it for review. “Verification is granted to accounts that are authentic and notable and meet Instagram’s eligibility criteria.

Log into Instagram from a mobile browser or computer, go to your profile, select Edit Profile, and click Temporarily disable my account at the bottom of the page. Choose a reason and re-enter your password to confirm.

Instagram is owned by Meta Platforms, Inc. (formerly Facebook, Inc.), which also owns Facebook, WhatsApp, and Threads. Meta Platforms, Inc. is led by Mark Zuckerberg, who serves as Chairman and Chief Executive Officer.

If you have lost access to your Instagram account, tap “Forgot Password?” on the login page and follow the steps to receive a reset link via email or SMS. If your Instagram is linked to a Facebook account, you can log in through Facebook directly from the Instagram login page. For further assistance visit the Instagram Help Center.

Use the “Forgot Password?” feature on the login screen to reset your password. If this does not work, visit the Instagram Help Center for troubleshooting tips. If your account has been blocked or disabled, follow the instructions provided or use the “Need More Help?” option in the app or on the website.