Instagram Customer Service Contacts

Email support@instagram.com.

It commonly takes about a week for a support team to get back to you.

Go to the login page, tap “Forgot password?”, enter your email address, username or phone number, and follow the instructions sent to your email or phone.

Go to your profile, tap “Edit Profile,” enter your new username in the “Username” field, and tap “Done” (iOS) or the checkmark (Android).

Go to the Instagram login page, tap “Forgot password?,” and follow the instructions to reset your password. If you can’t access your email or phone number, visit the Instagram Help Center for further instructions on recovering your account.

Tap the menu icon, select “Settings,” then “Security,” and tap “Two-Factor Authentication.”

Tap the three dots (menu) above the post, select “Report,” and follow the prompts. For profiles, go to the profile, tap the three dots (menu), and select “Report.”

You will receive a notification explaining why. If you believe it was removed in error, you can appeal by following the instructions in the notification.

Try restarting the app, checking for updates, or restarting your device. You can also check the Instagram Help Center for known issues and troubleshooting tips.

Go to “Settings,” then “Apps,” find Instagram, and tap “Storage”, then “Clear Cache.” On iOS, you need to uninstall and reinstall the app to clear the cache.

Go to your profile, tap the menu icon, select “Settings,” then “Account,” and tap “Switch to Professional Account.” Follow the prompts to complete the setup.

Go to your profile, tap the menu icon, and select “Insights.” Here, you can view metrics and data about your account’s performance, including engagement and reach.

Go to your profile, tap the menu icon, select “Settings,” then “Account,” and tap “Request Verification.” Fill out the form with your account details and submit it for review. Verification is granted to accounts that are authentic, notable, and meet Instagram’s criteria.

Log in to Instagram from a mobile browser or computer, go to your profile, select “Edit Profile,” and click “Temporarily disable my account” at the bottom of the page. Choose a reason and re-enter your password to confirm.

Go to the Instagram account deletion page on a mobile browser or computer, select a reason for deletion, and re-enter your password. Click “Permanently delete my account” to confirm.

Instagram is owned by Meta Platforms, Inc. (formerly Facebook, Inc.), which owns several other companies, including Instagram and WhatsApp.

The CEO of Instagram is Adam Mosseri (as of 2024). Send him an email at adam.mosseri@instagram.com. Additionally, Adam Mosseri is active on Instagram and X, so engaging with his posts or messaging there could be an informal option.

The standard email format for Instagram executives follows the Meta email format:

[firstname].[lastname]@instagram.com or [firstname].[lastname]@fb.com.

If you’ve lost access to your Instagram account, you can recover it by:

Via email or SMS:

On the login page, tap “Forgot Password?” and follow the steps to receive a link via email or text to reset your password.

Via Facebook (if your Instagram is linked to a Facebook account):

Log in through Facebook directly from the Instagram login page.

If you’re unable to log in, try these steps:

• First, use the “Forgot Password?” feature to reset your password.
• If this doesn’t work, visit the Instagram Help Center for troubleshooting tips.
• If your account is being blocked or disabled, Instagram may provide instructions for recovering it. You can also contact them via the “Need More Help?” option in the app or website.

Yes, you can find the link to the Instagram community board here.

The Instagram community board is a feature designed to help users connect, collaborate, and engage more meaningfully on the platform. It’s intended for fostering a positive and supportive environment by allowing users to communicate with Instagram staff and other members of the community in a more direct and accessible way.

Here’s what you need to know about the Instagram community board:

1. Purpose and function

• Communication with Instagram: Users can ask questions, report issues, or get help directly from Instagram’s support team or from fellow community members.
• Discussion forum: It’s a space where users can discuss various topics related to Instagram, ranging from app features, updates, and changes, to general social media-related discussions.
• User engagement: It helps build a sense of community among users by allowing them to share feedback, suggestions, or even tips on how to use Instagram more effectively.

2. Features

• Post questions or feedback: Users can post questions about issues they’re facing or provide feedback about the app’s functionality.
• Troubleshooting: If you’re having problems with the Instagram app (e.g., bugs, technical difficulties), the community board offers a way to seek troubleshooting advice.
• Solutions and tips: The board also contains solutions from other users who have faced similar problems or tips on how to get the most out of the platform.

3. Moderation and safety

• Community guidelines: The board is moderated by both Instagram staff and community members to ensure that interactions are respectful and appropriate. Harassment, spam, or abusive content is not tolerated.
• Support for positive engagement: Instagram aims to promote a positive atmosphere and constructive conversations.

4. Accessing the community board

• Typically, the community board is accessible through Instagram’s help section or via the app itself. Instagram may provide notifications or updates about community discussions, especially if they’re related to changes on the platform.

5. Who can use it?

• General users: Any Instagram user can participate in the community board by posting questions, comments, or suggestions.
• Content creators: Influencers, business owners, or creators can also make use of the board to seek advice on growing their accounts or to get tips on content creation.

6. Updates and changes

• Instagram regularly updates its features and app, and users can learn about these changes on the board, along with community feedback and staff responses.