Instagram Customer Service Contacts

Instagram is a social media platform for sharing photos and videos, featuring filters, stories, and direct messaging.

How to reach a person at Instagram

Main: (650) 543-4800

Instagram Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Instagram

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Instagram

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Instagram mailing address

1601 Willow Road
Menlo Park, CA 94025

Instagram social media channels

X


Instagram executive customer service contacts

Primary Contact
Gedioen Aloula
Global VP of Marketing
1601 Willow Road
Menlo Park, CA 94025
gedioen.aloula@instagram.com

Secondary Contact
Tessa Lyons
VP of Product
1601 Willow Road
Menlo Park, CA 94025
tessa.lyons@instagram.com

LinkedIn

Chief Executive
Adam Mosseri
1601 Willow Road
Menlo Park, CA 94025
adam.mosseri@instagram.com

LinkedIn

Frequently asked questions about Instagram

How can I contact Instagram customer service?

How long does it take for Instagram support to respond?

It commonly takes about a week for a support team to get back to you with a response.

How do I reset my Instagram password?

Go to the login page, tap “Forgot password?” enter your email address, username or phone number, and follow the instructions sent to your email or phone.

How can I change my Instagram username?

Go to your profile, tap “Edit Profile,” enter your new username in the “Username” field, and tap “Done” (iOS) or the checkmark (Android).

What should I do if my Instagram account is hacked?

Go to the Instagram login page, tap “Forgot password?”, and follow the instructions to reset your password. If you can’t access your email or phone number, visit the Instagram Help Center for further instructions on recovering your account.

How do I enable two-factor authentication on Instagram?

Tap the menu icon, select “Settings,” then “Security,” and tap “Two-Factor Authentication.” Follow the prompts to choose your preferred security method.

How can I report inappropriate content or behavior on Instagram?

Tap the three dots (menu) above the post, select “Report,” and follow the prompts. For profiles, go to the profile, tap the three dots (menu), and select “Report.”

What should I do if my Instagram post is removed?

You will receive a notification explaining why. If you believe it was removed in error, you can appeal by following the instructions in the notification.

What should I do if Instagram is not working properly?

Try restarting the app, checking for updates, or restarting your device. You can also check the Instagram Help Center for known issues and troubleshooting tips.

How do I clear the Instagram cache?

Go to “Settings,” then “Apps,” find Instagram, and tap “Storage” followed by “Clear Cache.” On iOS, you need to uninstall and reinstall the app to clear the cache.

How can I convert my personal Instagram account to a business account?

Go to your profile, tap the menu icon, select “Settings,” then “Account,” and tap “Switch to Professional Account.” Follow the prompts to complete the setup.

How can I access Instagram Insights for my business account?

Go to your profile, tap the menu icon, and select “Insights.” Here, you can view metrics and data about your account’s performance, including engagement and reach.

How do I get verified on Instagram?

Go to your profile, tap the menu icon, select “Settings,” then “Account,” and tap “Request Verification.” Fill out the form with your account details and submit it for review. Verification is granted to accounts that are authentic, notable, and meet Instagram’s criteria.

How do I temporarily deactivate my Instagram account?

Log in to Instagram from a mobile browser or computer, go to your profile, select “Edit Profile,” and click “Temporarily disable my account” at the bottom of the page. Choose a reason and re-enter your password to confirm.

How do I delete my Instagram account permanently?

Go to the Instagram account deletion page on a mobile browser or computer, select a reason for deletion, and re-enter your password. Click “Permanently delete my account” to confirm.

How to get professional help with your Instagram problem

If you need help with Instagram, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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