Instacart Customer Service Contacts

Instacart is an American delivery company based in San Francisco that runs a grocery delivery and pick-up service in the United States and Canada accessible through a website and mobile app.

How to reach a person at Instacart

Instacart Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Instacart

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Instacart

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Instacart mailing address

50 Beale St Ste 600
San Francisco, CA 94105-1871

Customer Service Resources

Instacart’s customer support phone number is (888) 246-7822.  Live chat is also available through the Help Center in the mobile app which can be found under the Support section.

Instacart members can also reach the company through email at [email protected] .

There is a dedicated Senior Support Service, if you are over 60 and need help getting started or with an existing order. The phone number is (844) 981 3433.

Instacart social media channels

Instacart executive customer service contacts

Primary Contact
Daron Fowlks
VP Global Customer Experience
50 Beale St Ste 600
San Francisco, CA 94105-1871
[email protected]

Secondary Contact
Daniel Danker
Chief Product Officer
50 Beale St Ste 600
San Francisco, CA 94105-1871
[email protected]

John Gjeldum
VP Product
50 Beale St Ste 600
San Francisco, CA 94105-1871
[email protected]

Chief Executive
Fidji Simo
50 Beale St Ste 600
San Francisco, CA 94105-1871
[email protected]

How to get professional help with your Instacart problem

If you need help with Instacart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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