Instacart is an American delivery company based in San Francisco that runs a grocery delivery and pickup service in the United States and Canada.
Instacart Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Instacart
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Instacart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Instacart mailing address
50 Beale St.
Suite 600
San Francisco, CA 94105-1871
Instacart social media channels
Instacart executive customer service contacts
Primary Contact
Daniel Danker
Chief Product Officer
50 Beale St.
San Francisco, CA 94105-1871
daniel.danker@instacart.com
Secondary Contact
John Adams
VP Product
50 Beale St.
Suite 600
San Francisco, CA 94105-1871
john@instacart.com
Chief Executive
Fidji Simo
50 Beale St.
Suite 600
San Francisco, CA 94105-1871
fidji.simo@instacart.com
Also, try: fidji@instacart.com
How do I talk to Instacart customer service?
Contact Instacart’s customer service by phone at (888) 246-7822, email help@instacart.com, or use the app’s help center.
How do I complain to Instacart?
Call customer service at (888) 246-7822 or send email to help@instacart.com.
Who is the CEO of Instacart?
The CEO of Instacart is Fidji Simo.
How can I get my money back from Instacart?
Contact the customer service team or visit the Help Center.
Is there an email address for Instacart?
Yes; help@instacart.com.
How to get professional help with your Instacart problem
If you need help with Instacart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.