Instacart, legally Maplebear Inc., is a publicly traded company based in San Francisco. It runs a grocery and retail delivery and pickup service in the United States and Canada, using independent contract shoppers who fulfill orders at partner stores. Instacart trades on the Nasdaq under the ticker CART. It was founded in 2012.
Instacart Responsiveness rating
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What you need to know about Instacart
The company responds to most customer complaints in a satisfactory manner.
- Instacart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Instacart with our insider guide or through its executive contacts.
- Instacart’s customer service policies are standard. Here are our frequently asked questions about Instacart.
Instacart customer service response times
Instacart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Here’s a general idea of what to expect:
| Phone support (888) 246-7822 | Instacart’s customer service phone response time is not specified on the website. |
| Email support help@instacart.com | Instacart’s general customer service email is help@instacart.com. Logged-in users can also submit contact forms through the help center. To reach a human, see the executive customer service contacts below. |
| Live chat | Instacart offers live chat support through its help center and mobile app, allowing customers to communicate directly with customer service representatives regarding orders, account issues, deliveries, refunds, and other support inquiries. Open a chat by logging in at the help center. |
| Social media | Instacart is active on social media platforms such as Facebook, X, Instagram, LinkedIn, YouTube, TikTok, and Pinterest. |
| Help center/FAQ | Instacart’s help center/FAQ provides quick answers to common questions regarding orders, deliveries, refunds, payments, account management, Instacart+ memberships, shopper issues, and technical support. |
How to resolve a problem with Instacart
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Instacart mailing address
Maplebear Inc. d/b/a Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105-1871
Instacart loyalty program
Instacart has a loyalty program called Instacart+, which is a paid membership offering benefits such as reduced or $0 delivery fees on eligible orders, lower service fees, and other member-exclusive perks depending on the retailer and location.
Instacart social media channels
Instacart executive customer service contacts
Primary Contact
Caiman Howe
Director, Customer Experience
Maplebear Inc. d/b/a Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105-1871
caiman.howe@instacart.com
Secondary Contact
Thomas Maguire
Vice President and Head of Operations
Maplebear Inc. d/b/a Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105-1871
tom.maguire@instacart.com
Chief Executive
Chris Rogers
Maplebear Inc. d/b/a Instacart
50 Beale Street
Suite 600
San Francisco, CA 94105-1871
chris.rogers@instacart.com
Instacart customer service policies
What is Instacart's privacy policy?
Instacart’s privacy policy explains how the company collects, uses, shares, and protects personal information when you use its website, app, and services.
What are Instacart's terms of use?
Instacart’s terms of use set out the rules for using its website, app, and services, and form a legal agreement between Instacart and its users.
What is Instacart's accessibility statement?
Instacart’s accessibility statement outlines its commitment to making its website and mobile app usable for people with disabilities.
Instacart self-service links
How can I track my Instacart order?
Visit the website or app, go to your account, and open your current order to track it in real time once it is being prepared or delivered.
How can I request a refund?
Visit the website or app, open your order history, select the order in question, and submit a refund request through the “Report a problem” option.
How do I update my account information?
Visit the website or app, open account settings, and update your personal details, address, or payment methods.
How can I contact Instacart customer service?
Through the help center, via live chat in the app or website after logging in, or by calling (888) 246-7822.
How does Instacart work?
Instacart allows customers to shop online from local grocery and retail stores. A personal shopper picks and delivers the order, or prepares it for pickup.
What payment methods are accepted?
Instacart accepts major credit and debit cards, EBT SNAP at participating retailers, HSA and FSA cards for eligible items, Instacart gift cards, and digital payment methods including Apple Pay and Google Pay in some regions.
How to get professional help with your Instacart problem
If you need help with Instacart, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Instacart?
Submit your review | |
Ordered one time from Stew Leonard and never again. There are individual item uncharges which are not transparent. Online customer service is AI -Human Customer service via phone is unhelpful as they are not trained to explain this well at all.