Instacart
Instacart, legally Maplebear Inc., is a publicly traded company based in San Francisco. It runs a grocery and retail delivery and pickup service in the United States and Canada, using independent contract shoppers who fulfill orders at partner stores. Instacart trades on the Nasdaq under the ticker CART. It was founded in 2012.
San Francisco, CA 94105-1871
What you need to know about Instacart
The company responds to most customer complaints in a satisfactory manner.
- Instacart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Instacart with our insider guide or through its executive contacts.
- Instacart's customer service policies are standard. Here are our frequently asked questions about Instacart.
How to resolve a problem with Instacart
Try self-service first
Use our proven resolution methods, or Instacart’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Instacart respond?
Instacart customer service executives
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Instacart self-service links
Instacart customer service policies
Instacart loyalty program
Instacart has a loyalty program called Instacart+, which is a paid membership offering benefits such as reduced or $0 delivery fees on eligible orders, lower service fees, and other member-exclusive perks depending on the retailer and location.
Frequently asked questions about Instacart
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