Instacart
Instacart is a grocery delivery and pickup service based in San Francisco. Its shoppers fill orders from partner stores in the United States and Canada.
San Francisco, CA 94105-1871
What you need to know about Instacart
The company responds to most customer complaints in a satisfactory manner.
- Instacart’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Instacart with our insider guide or through its executive contacts.
- Instacart's customer service policies are standard. Here are our frequently asked questions about Instacart.
How to resolve a problem with Instacart
Try self-service first
Use our proven resolution methods, or Instacart’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Instacart respond?
Instacart's customer service phone response time is not specified on the website.
Instacart does not publish a customer service email address. Logged-in customers can contact its support team through the help center. To reach a human, see the executive customer service contacts below.
Instacart offers chat support through its help center and mobile app, starting with a virtual assistant that can connect you to its support team. Log in, then select "Connect with Instacart" at the bottom of the help center homepage, or "Get help" at the bottom of any help article.
Instacart is active on social media platforms such as Facebook, X, Instagram, LinkedIn, YouTube, TikTok, and Pinterest.
Instacart’s help center/FAQ provides quick answers to common questions regarding orders, deliveries, refunds, payments, account management, Instacart+ memberships, shopper issues, and technical support.
Instacart customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Instacart self-service links
Instacart customer service policies
Instacart loyalty program
Instacart has a loyalty program called Instacart+, which is a paid membership offering benefits such as $0 delivery fees on most orders of $10 or more ($35 at Costco) and other member-exclusive perks depending on the retailer and location. SNAP households can get a 50% discount on the membership.
Frequently asked questions about Instacart
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