IndiGo is a low-cost airline headquartered at Gurgaon, Haryana, India. It primarily operates in India’s domestic market.
IndiGo Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate IndiGo
What you need to know about IndiGo
- IndiGo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with IndiGo with our insider guide or through our executive contacts.
- IndiGo’s customer service policies are standard. Here are our frequently asked questions about IndiGo.
IndiGo customer service response times
IndiGo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: IndiGo typically takes 1 to 40 minutes to respond to phone inquiries, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Call IndiGo at +91-124-435-2500. More customer service numbers can be found on the website. Availability: Phone support is available 24/7, but the response times may be slower during peak periods, such as holidays. |
| Email support | Response time: Email inquiries typically receive a response in 1 to 7 business days, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: All email addresses can be found on the website. |
| Live chat | Response time: IndiGo’s live chat support is operated by a bot. You can expect a response immediately. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: IndiGo is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to reach IndiGo via social media. |
How to resolve a problem with IndiGo
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
IndiGo mailing address
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath
Janpath, New Delhi 110001
IndiGo loyalty program
Members of IndiGo’s BluChip Loyalty Program earn BluChips for every 100 rupees spent on flights and add-ons, which can be used to book future IndiGo flights. Higher spending results in higher membership tiers, which provide additional rewards such as bonus BluChips and discounts on services. Members can also earn points by booking through IndiGo’s website or app and purchasing add-ons. BluChips don’t expire as long as the account is active, but they can only be used for IndiGo flights.
IndiGo social media channels
IndiGo’s executive customer service contacts
Primary Contact
Summi Sharma
Senior Vice President ifly and Customer Experience
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath
summi.sharma@goindigo.in
Secondary Contact
Sanjeev Ramdas
Executive Vice President of Customer Service and Operations Control
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath
sanjeev.ramdas@goindigo.in
Chief Executive
Pieter Elbers
Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath
pieter.elbers@goindigo.in
How can I speak to IndiGo customer care?
Contact IndiGo’s customer care in the USA by dialing its toll-free number, (877) 606-2560.
What is the WhatsApp number of IndiGo?
To subscribe for updates and assistance via WhatsApp, send ‘HELLO 6E’ to 7428081281 on WhatsApp.
Does IndiGo offer flights to the USA?
IndiGo Airlines partners with Turkish Airlines to provide connections to major U.S. cities such as New York, Boston, Chicago, and Washington.
Where is the IndiGgo head office located?
The IndiGo Airlines corporate office is located at Third floor, Emaar Capital Tower 2, Mehrauli – Gurgaon Road, Gurugram, Haryana – 122002
How do I contact IndiGo by email?
To contact IndiGo, send an email to customer.relations@goindigo.in.
How do I contact IndiGo for a refund?
For questions related to refunds, contact IndiGo customer service at +91-124-6173838 or +91-124-49738386.
Does IndiGo have a mobile app?
IndiGo has a mobile app on Google Play and App Store that allows you to book flights, manage reservations, check in, and access other services.
Does IndiGo provide meals on international flights?
IndiGo provides in-flight meals for international flights, which can be pre-booked during the booking process.
Who is the owner of IndiGo Airlines?
IndiGo Airlines is owned by InterGlobe Enterprises, which is a private Indian conglomerate.
How to get professional help with your IndiGo problem
If you need help with IndiGo, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.