IndiGo
IndiGo is a low-cost airline headquartered at Gurgaon, Haryana, India. It is India's largest airline by market share, operating both domestic and international routes.
What you need to know about IndiGo
IndiGo generally responds to customer service in a satisfactory manner.
- IndiGo’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with IndiGo with our insider guide or through our executive contacts.
- Here are our frequently asked questions about IndiGo.
How to resolve a problem with IndiGo
Try self-service first
Use our proven resolution methods, or IndiGo’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does IndiGo respond?
Phone supportMain: Customer service:
IndiGo typically takes 1 to 40 minutes to respond to phone inquiries, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Phone support is available 24/7, but the response times may be slower during peak periods, such as holidays.
Email support
Email inquiries typically receive a response in 1 to 7 business days, although it can sometimes be longer if there’s a high volume of customer service requests.
Live chat supportWhatsApp at
IndiGo's live chat support is operated by a bot. You can expect a response immediately. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.
Social media
IndiGo is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Help center/FAQ
IndiGo help center/FAQ provides quick answers to common questions regarding reservations, check-in, baggage, refunds, flight delays, and 6E Rewards.
Verified contacts
IndiGo customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Secondary
Sanjeev Ramdas
Executive Vice President of Customer Service and Operations Control
IndiGo self-service links
Use IndiGo's web check-in page to check in online and download your boarding pass. Web check-in opens 48 hours before a domestic flight and 24 hours before an international flight, and closes 60 minutes before departure for domestic flights and 75 minutes before for international flights.
IndiGo customer service policies
IndiGo's privacy policy describes how the airline collects, uses, shares, and stores personal information provided through its website, mobile app, call center, and airport touchpoints. It covers booking and check-in data, payment details, contact information, and information shared with travel partners, code-share carriers, government authorities, and service providers. The policy explains cookies and tracking, how customers can update or correct their data, and how IndiGo handles cross-border transfers.
IndiGo loyalty program
Members of IndiGo’s 6E Program earn BluChips for every 100 rupees spent on flights and add-ons, which can be used to book future IndiGo flights. Higher spending results in higher membership tiers, which provide additional rewards such as bonus BluChips and discounts on services. Members can also earn points by booking through IndiGo’s website or app and purchasing add-ons. BluChips don’t expire as long as the account is active, but they can only be used for IndiGo flights.
Frequently asked questions about IndiGo
Contact IndiGo's customer care in the USA by dialing its toll-free number, (877) 606-2560.
To subscribe for updates and assistance via WhatsApp, send ‘HELLO 6E’ to 7428081281 on WhatsApp.
IndiGo Airlines partners with Turkish Airlines to provide connections to major U.S. cities such as New York, Boston, Chicago, and Washington.
The IndiGo Airlines corporate office is located at Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana – 122002
To contact IndiGo, send an email to customer.relations@goindigo.in.
For questions related to refunds, contact IndiGo customer service at +91-124-6173838 or +91-124-49738386.
IndiGo has a mobile app on Google Play and App Store that allows you to book flights, manage reservations, check in, and access other services.
IndiGo provides in-flight meals for international flights, which can be pre-booked during the booking process.
IndiGo Airlines is owned by InterGlobe Enterprises, which is a private Indian conglomerate.
IndiGo says all refunds for flights cancelled between December 3 and December 5, 2025, were fully processed to the original payment method, according to a January 16, 2026 update confirmed by the Directorate General of Civil Aviation. If your refund is still missing, log in to manage booking and check refund status, then escalate by writing to customer.experience@goindigo.in with your PNR. If the booking was made through a travel agent, IndiGo says the agent should initiate the refund.
Yes, in many cases. Under DGCA Civil Aviation Requirement Section 3, Series M, Part IV, IndiGo is required to pay ₹5,000 to ₹10,000 in compensation depending on the cancelled flight's block time. IndiGo separately offered a goodwill voucher worth up to ₹10,000 to passengers "severely impacted" by cancellations or delays of more than three hours between December 3 and 5, 2025, valid for IndiGo travel within 12 months. The DGCA also imposed a ₹22.2 crore (about $2.6 million) penalty on IndiGo in January 2026 for the December disruptions.
Starting December 2, 2025, IndiGo cancelled nearly 4,500 flights over ten days after struggling to adjust crew rosters to new Flight Duty Time Limitation (FDTL) rules from the DGCA. The disruption affected more than one million passengers; the Ministry of Civil Aviation issued a show-cause notice, the Delhi High Court ordered IndiGo to begin passenger compensation, and the Competition Commission of India took cognisance of complaints. Operations were largely restored by mid-December, and CEO Pieter Elbers resigned on March 10, 2026.
Multiple passengers reported on social media that the "Cancel" button was disabled in the IndiGo app on December 6, 2025, even though IndiGo had publicly committed to full refunds with no questions asked. The Ministry of Civil Aviation then directed IndiGo to complete refunds for cancelled flights by the following evening and not to levy rescheduling charges on affected passengers. If you cannot cancel in the app, write to customer.experience@goindigo.in or use the feedback form with your PNR.
Start with the IndiGo feedback form or email customer.relations@goindigo.in. If you do not get a satisfactory response, write to the nodal officer at nodalofficer@goindigo.in, then to the appellate authority at appellateauthority@goindigo.in. As a last resort, file a grievance through the Ministry of Civil Aviation's AirSewa portal.
Yes, briefly. As fares on other carriers surged during the IndiGo disruption, the central government announced caps on airfares and the Delhi High Court flagged the airfare spike on December 10, 2025. The caps were temporary and tied to the crisis period. Air India publicly responded to viral screenshots showing high fares during the same window.
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Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 21, 2018. Updated May 29, 2026.