IndiGo Customer Service Contacts

IndiGo’s privacy policy describes how the airline collects, uses, shares, and stores personal information provided through its website, mobile app, call center, and airport touchpoints. It covers booking and check-in data, payment details, contact information, and information shared with travel partners, code-share carriers, government authorities, and service providers. The policy explains cookies and tracking, how customers can update or correct their data, and how IndiGo handles cross-border transfers.

IndiGo’s cancellation page sets out change and cancellation fees for domestic and international tickets. Customers can cancel up to 3 hours before a domestic flight and 4 hours before an international flight; charges depend on fare type, route, and timing. A 48-hour “Look-in” window allows free changes on bookings made directly on goindigo.in when departure is at least seven days away (domestic) or fifteen days away (international). Refunds for cancelled tickets are processed to the original payment method, typically within seven working days, after applicable fees.

IndiGo’s conditions of carriage form the contract between the airline and passengers. They cover booking and ticketing, fares and taxes, check-in deadlines, baggage allowances, denied boarding, no-show charges, refunds, and the airline’s liability for delays, cancellations, lost baggage, and code-share flights. Separate international conditions apply to international routes. Disputes are governed by Indian law, with provisions referencing the Montreal Convention for international carriage.

Use IndiGo’s web check-in page to check in online and download your boarding pass. Web check-in opens 48 hours before a domestic flight and 24 hours before an international flight, and closes 60 minutes before departure for domestic flights and 75 minutes before for international flights. 

Track real-time arrival and departure times on the flight status page using your PNR or route and date. The IndiGo mobile app and 6Eskai on WhatsApp also return live flight status; IndiGo additionally sends SMS and email updates to the contact details on the booking. 

Visit manage booking and enter your PNR and last name to retrieve your itinerary. From there, you can change flights, cancel, request a refund, or apply a credit shell, subject to fare rules and IndiGo’s cancellation charges. 

Open the refunds page to read refund rules and timelines, or use manage booking to start a cancellation and choose between a refund to the original payment method or a credit shell. Refunds typically take up to seven working days to reach the original payment method. 

File a report at the IndiGo arrivals desk before leaving the airport, then follow up by writing to customer.relations@goindigo.in with your Property Irregularity Report (PIR) number. IndiGo’s baggage policy explains allowances, prohibited items, and compensation under the conditions of carriage. 

Use the customer feedback form to submit a complaint, compliment, or suggestion. If the customer experience team does not resolve your issue, escalate to the nodal officer at nodalofficer@goindigo.in, then to the appellate authority at appellateauthority@goindigo.in. Indian travellers can also escalate to AirSewa, the Ministry of Civil Aviation’s grievance portal. 

Join or sign in at the BluChip program page to track your IndiGo BluChips balance, view tier status, update nominees, and redeem points for IndiGo flights. 

Call 0124-4973838 to book through IndiGo’s IVR. The agent will collect your itinerary, build the PNR, and transfer you to an automated system for secure card payment. Bookings can be made up to two hours before a domestic flight and four hours before an international flight, for up to nine passengers per PNR.