Indian Railways is the national railway system of India. It operates most of the trains across the country, providing passenger and freight services.
Indian Railways Responsiveness rating
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What you need to know about Indian Railways
We have not received any recent complaints about Indian Railways.
How to resolve a problem with Indian Railways
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We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Indian Railways mailing address
B-148
Statesman House, Barakhamba Road
11th Floor
New Delhi, India 110001
Indian Railways executive customer service contacts
Primary contact
Shri Ashwini Vaishnaw
Minister of Railways
B-148
Statesman House, Barakhamba Road
11th Floor
New Delhi, India 110001
officeofmr@gov.in
Also try: shri.vaishnaw@irctc.com
Where is the head office of Indian Railways?
The head office of Indian Railways is located in New Delhi, India.
Who owns Indian Railways?
Indian Railways is owned by the Government of India under the Ministry of Railways.
Who is the CEO of Indian Railways?
Indian Railways is led by the Chairman and CEO of the Railway Board. As of now, the CEO is Satish Kumar.
How do I contact Indian Railways?
Contact Indian Railways through its official portal, RailMadad, for customer support. Or call its customer service at +91-755-4090600 or +91-755-6610661.
I-tickets/e-tickets: Support Link | Cancellations: etickets@irctc.co.in.
IRCTC iMudra Wallet/Card: Support Link.
IRCTC Loyalty Credit Cards:
IRCTC-SBI: 0124-39021212 / 1800 180-1295 | customercare@sbicard.com
IRCTC-BOB: 1800 225100 / 18001031006 | crm@bobfinancial.com
IRCTC-HDFC: 18002026161 / 18602676161 | HDFC Contact.
What is the difference between the Indian Railways Catering and Tourism Corporation Ltd. and Indian Railways?
The Indian Railways Catering and Tourism Corporation Ltd. (IRCTC) was incorporated on September 27, 1999, as an extended arm of Indian Railways. While Indian Railways is responsible for operating the rail network and overseeing infrastructure, IRCTC focuses specifically on catering, tourism, and online ticketing services within the railways, enhancing passenger convenience and experience.
How do I send a message to Indian Railways?
From within India, send a message to Indian Railways at 139.
How to get professional help with your Indian Railways problem
If you need help with Indian Railways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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