IDFC FIRST Bank

IDFC FIRST Bank is a private sector bank in India that offers a range of banking products and services, including retail, corporate, and investment banking.

Telephone
Main : +91-22-6248-5152
Email
Mailing address
The Square,C-61, G Block, Ground Floor To 8th Floor
Bandra Kurla Complex, Bandra East Mumbai – 400051
Website
idfcfirstbank.com

What you need to know about IDFC FIRST Bank

IDFC FIRST Bank's IDFC First Bank's customer service receives mixed reviews, with praise for efficiency but occasional complaints about response times.

How to resolve a problem with IDFC FIRST Bank

Try self-service first

Use our proven resolution methods, or IDFC FIRST Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does IDFC FIRST Bank respond?

Phone support
Response times typically range from 5 to 15 minutes, depending on call volume. Call +91-22-6248-5152.  
Email support
Responses are usually received within 24 to 48 hours. Email banker@idfcfirstbank.com.  
Live chat support
Live chat support initial replies are generally quick, within 1 to 5 minutes.  
Social media
Social media responses on platforms such as X or Facebook typically occur within a few hours.  
Branch / ATM queries
In-person queries are addressed immediately by staff, with longer resolution times for complex issues.  
Verified contacts

IDFC FIRST Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ronojoy Roy
Head Customer Service Delivery
Secondary
Aurobindo Panigrahi
State Head, Customer Service
Chief Executive
Vembu Vaidyanathan
Chief Executive

IDFC FIRST Bank customer service policies

IDFC FIRST Bank's grievance redressal policy outlines the process for resolving customer complaints and grievances in a fair and timely manner.

IDFC FIRST Bank loyalty program

IDFC FIRST Bank does offer a loyalty program for its customers, particularly for those holding IDFC FIRST Bank credit cards. The loyalty program allows cardholders to earn points for their spending, which can later be redeemed for a variety of rewards.

Frequently asked questions about IDFC FIRST Bank

Call IDFC First Bank customer service at +91-22-6248-5152 or email banker@idfcfirstbank.com.
Update your contact information by visiting a branch, using Internet Banking, or calling customer service at +91-22-6248-5152 or email banker@idfcfirstbank.com.
Track your complaint status by logging into the bank’s portal or by contacting customer service at +91-22-6248-5152 or email banker@idfcfirstbank.com for updates.

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