IDFC FIRST Bank is a private sector bank in India that offers a range of banking products and services, including retail, corporate, and investment banking.
How to reach a person at IDFC FIRST Bank
Main: +91-22-6248-5152
IDFC FIRST Bank Responsiveness rating
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What you need to know about IDFC FIRST Bank
IDFC FIRST Bank’s IDFC First Bank’s customer service receives mixed reviews, with praise for efficiency but occasional complaints about response times.
- IDFC FIRST Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with IDFC FIRST Bank with our insider guide or through our executive contacts.
- IDFC FIRST Bank’s customer service policies are standard. Here are our frequently asked questions about IDFC FIRST Bank.
IDFC FIRST Bank’s customer service response times
IDFC First Bank’s response times on various platforms generally vary as follows:
- Phone support (+91-22-6248-5152): Response times typically range from 5 to 15 minutes, depending on call volume.
- Email support (banker@idfcfirstbank.com): Responses are usually received within 24 to 48 hours.
- Live chat support: Initial replies are generally quick, within 1 to 5 minutes.
- Social media: Responses on platforms like Twitter or Facebook typically occur within a few hours.
- Branch/ATM queries: In-person queries are addressed immediately by staff, with longer resolution times for complex issues.
How to resolve a problem with IDFC FIRST Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
IDFC FIRST Bank mailing address
The Square,C-61, G Block
Ground Floor To 8th Floor
Bandra Kurla Complex, Bandra East Mumbai – 400051
IDFC FIRST Bank loyalty program
ICICI Bank offers a loyalty program known as ICICI Bank Rewards. It is designed to reward customers for their banking activities, primarily through their credit card usage, but can also extend to other products and services.
IDFC FIRST Bank social media channels
IDFC FIRST Bank executive customer service contacts
Primary Contact
Ronojoy Roy
Head Customer Service Delivery
The Square,C-61, G Block
Ground Floor To 8th Floor
Bandra Kurla Complex, Bandra East Mumbai – 400051
ronojoy.roy@idfcfirstbank.com
Secondary Contact
Aurobindo Panigrahi
State Head, Customer Service
The Square,C-61, G Block
Ground Floor To 8th Floor
Bandra Kurla Complex, Bandra East Mumbai – 400051
aurobindo.panigrahi@idfcfirstbank.com
Chief Executive
Vembu Vaidyanathan
The Square,C-61, G Block
Ground Floor To 8th Floor
Bandra Kurla Complex, Bandra East Mumbai – 400051
ceo@idfcfirstbank.com
How can I contact IDFC FIRST Bank customer service?
Call IDFC First Bank customer service at +91-22-6248-5152 or email banker@idfcfirstbank.com.
How do I update my contact details with IDFC FIRST Bank?
Update your contact information by visiting a branch, using Internet Banking, or calling customer service at +91-22-6248-5152 or email banker@idfcfirstbank.com.
How can I check the status of my complaint with IDFC FIRST Bank?
Track your complaint status by logging into the bank’s portal or by contacting customer service at +91-22-6248-5152 or email banker@idfcfirstbank.com for updates.
How to get professional help with your IDFC FIRST Bank problem
If you need help with IDFC FIRST Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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