Hy-Vee is a Midwestern grocery store chain offering a wide range of products, including groceries, pharmacy services, and household goods.
Hy-Vee Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hy-Vee
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hy-Vee
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Hy-Vee mailing address
5820 Westown Parkway
West Des Moines, Iowa 50266-8223
Hy-Vee executive customer service contacts
Primary Contact
Ruea Ramsay
Customer Service Manager
5820 Westown Parkway
West Des Moines, Iowa 50266-8223
ruea.ramsay@hy-vee.com
Secondary Contact
Sarah Block
Customer Experience Director
5820 Westown Parkway
West Des Moines, Iowa 50266-8223
sarah.block@hy-vee.com
Chief Executive
Jeremy Gosch
5820 Westown Parkway
West Des Moines, Iowa 50266-8223
jeremy.gosch@hy-vee.com
How can I contact Hy-Vee customer service?
Call (800) 772-4098 or email productinquiry@hy-vee.com.
Does Hy-Vee customer service have an online contact form?
Yes, you can find the online contact form here.
When can I contact Hy-Vee customer service?
Monday to Friday 7 a.m. to 7 p.m.; Saturday and Sunday 9 a.m. to 5 p.m. (all times Central).
How do I check the status of my online order?
You can check the status of your online grocery order by logging into your Hy-Vee account and viewing your order history.
What is Hy-Vee's return policy?
Hy-Vee accepts returns of most items with a receipt. Specific return policies may vary by store and product category.
How to get professional help with your Hy-Vee problem
If you need help with Hy-Vee, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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