Humana Customer Service Contacts

Humana is a for-profit health insurance company based in Louisville, Ky.

How to reach a person at Humana

Toll Free: (800) 284-2622

Humana Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Humana

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Humana

Like most communication service providers, Humana normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Humana. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Humana mailing address

PO Box 1438 Suite 300
Louisville, KY 40202

Humana social media channels


Humana executive customer service contacts

Primary Contact
Bonnie Helwig
Executive Assistant
PO Box 1438 Suite 300
Louisville, KY 40202-2943
[email protected]

Secondary Contact
Tim Huval
Chief Administrative Officer
PO Box 1438 Suite 300
Louisville, KY 40202
[email protected]

William Fleming
Segment President
PO Box 1438 Suite 300
Louisville, KY 40202
[email protected]

Chief Executive
Bruce Broussard
PO Box 1438 Suite 300
Louisville, KY 40202
[email protected]

Frequently asked questions about Humana

How can I contact Humana?

Does Humana have an online contact form?

Yes, you can find the online contact form here.

When can I contact Humana customer service?

Monday to Friday, 8 a.m. to 8 p.m. Eastern time.

How to get professional help with your Humana problem

If you need help with Humana, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help