Humana is a for-profit health insurance company based in Louisville, Ky.
Humana Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Humana
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Humana
Like most communication service providers, Humana normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Humana. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Humana mailing address
PO Box 1438 Suite 300
Louisville, KY 40202
Humana social media channels
Humana executive customer service contacts
Primary Contact
Bonnie Helwig
Executive Assistant
PO Box 1438 Suite 300
Louisville, KY 40202-2943
bhelwig@humana.com
Secondary Contact
Tim Huval
Chief Administrative Officer
PO Box 1438 Suite 300
Louisville, KY 40202
thuval@humana.com
William Fleming
Segment President
PO Box 1438 Suite 300
Louisville, KY 40202
wfleming@humana.com
Chief Executive
Bruce Broussard
PO Box 1438 Suite 300
Louisville, KY 40202
bbroussard@humana.com
How can I contact Humana?
Call (800) 284-2622.
Does Humana have an online contact form?
Yes, you can find the online contact form here.
When can I contact Humana customer service?
Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
How to get professional help with your Humana problem
If you need help with Humana, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help