Hulu is a subscription-based streaming service offering a wide range of TV shows, movies, and original content. It provides both live and on-demand streaming, with content from various networks and studios.
Hulu Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Hulu
The company responds to most customer complaints in a satisfactory manner.
Hulu response times
Hulu’s response time across various communication and social media platforms can vary depending on the type of inquiry and the platform you’re using. Here’s an overview of the general response times:
1. Hulu mobile app (In-app chat support)
- Response time: The in-app chat function tends to have a faster response time, usually within 24-48 hours. Hulu uses automated replies initially, but you can get connected to a live agent for more complex issues.
- Urgent inquiries: For urgent matters, it’s best to follow up with a phone call or use other faster channels.
2. Social media platforms (Twitter, Facebook, Instagram)
- Response Time: Hulu’s response time on social media platforms like Twitter, Facebook, and Instagram can vary based on their activity and support volume. Typically, they respond within 24-72 hours.
- Twitter: If you mention Hulu in a tweet or send a direct message, you might get a reply within 1-3 days, but this can depend on the complexity of your query and their workload.
- Facebook and Instagram: Replies to messages or comments can also take between 24 and 72 hours. They usually address inquiries through direct messages, but responses may take a little longer depending on the situation.
4. Hulu customer support (Tel: (310) 571-4700)
- Response time: If you call Hulu’s customer support directly, you’ll typically speak with an agent immediately or after a short hold time, which can range from 5-15 minutes during non-peak times. During busier periods, you may need to wait 20-30 minutes for support.
5. Live chat (Website)
- Response time: Hulu’s live chat usually provides immediate responses for simple inquiries and is a fast way to get in touch with support. For more complex issues, they may direct you to an agent, and the wait time can range from 5-15 minutes.
How to resolve a problem with Hulu
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hulu mailing address
2500 Broadway, Fl 2
Santa Monica, CA 90404
Hulu loyalty program
Hulu does not currently offer a formal loyalty program for its subscribers.
Hulu social media channels
Hulu executive customer service contacts
Primary Contact
Lauren Tempest
General Manager
2500 Broadway, Fl 2
Santa Monica, CA 90404
lauren.tempest@hulu.com
Chief Executive
Kelly Campbell
2500 Broadway, Fl 2
Santa Monica, CA 90404
kelly.campbell@hulu.com
Who owns Hulu customer service?
The Walt Disney Company owns Hulu customer service.
How can I contact Hulu customer service?
Call (310) 571-4700.
Does Hulu have an online contact form?
Yes, you can access the online contact form here.
When can I contact Hulu customer service?
Hulu customer service is available 24/7.
How do I subscribe to Hulu customer service or modify my existing subscription?
You can subscribe to Hulu customer service or modify your existing subscription through its website or by contacting Hulu customer service at (310) 571-4700.
Can I cancel my Hulu customer service subscription, and what is the process?
Yes, you can cancel your Hulu customer service subscription at any time. The cancellation process can usually be done online through your account settings, or you can contact Hulu customer service at (310) 571-4700 for assistance.
What is Hulu's customer service policy for refunds or credits?
Hulu’s customer service refund and credit policies may vary depending on the circumstances. It’s best to review their terms of service or contact customer at (310) 571-4700 service for specific inquiries.
How do I report a technical issue or problem with streaming on Hulu customer service?
You can report technical issues or streaming problems to Hulu customer service through its website or by phone at (310) 571-4700.
Are there parental controls available on Hulu customer service, and how do I set them up?
Yes, Hulu customer service offers parental controls that allow you to restrict content based on ratings. You can set up parental controls through your account settings on the Hulu website or app.
What devices are compatible with Hulu customer service, and how can I troubleshoot compatibility issues?
Hulu customer service is compatible with various devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming media players. If you encounter compatibility issues, you can troubleshoot them through Hulu’s website or by contacting customer service at (310) 571-4700.
Hulu’s customer service policies
Does Hulu show ads during streaming, and how can I avoid them?
Hulu’s Ads Policy outlines how and when advertisements are shown during content streaming and explains options for ad-free experiences.
What does the Hulu Subscriber Agreement cover?
The Subscriber Agreement sets forth the terms and conditions that govern the relationship between Hulu and its subscribers, including account management and content usage.
How does Hulu handle my personal data?
Hulu’s Privacy Policy governs how user data is collected, stored, and shared, and details the measures taken to protect user privacy.
Hulu self-service links
How can I update my billing information on Hulu?
To update your billing information on Hulu, follow these steps:
- Go to the Hulu website and log in to your account.
- Navigate to your account page by clicking your profile icon in the upper right corner.
- Select billing details under the account section.
- From there, you can update your payment method and billing address. Ensure that the new information is saved.
How do I change my Hulu subscription plan?
You can change your Hulu subscription plan at any time by following these steps:
- Log in to your Hulu account.
- Go to your account page.
- Under subscription, click on change plan.
- Choose the plan that best suits your needs (e.g., Hulu, Hulu (no ads), or Hulu + Live TV).
- Confirm your selection and the new plan will take effect immediately or at the end of your current billing cycle
What devices can I use to stream Hulu content?
Hulu supports a wide variety of devices for streaming, including:
- Smart TVs (Samsung, LG, Sony, Vizio)
- Streaming media players (Roku, Amazon Fire TV, Apple TV, Chromecast)
- Game consoles (PlayStation, Xbox, Nintendo Switch)
- Mobile devices (iPhone, iPad, Android smartphones, and tablets)
- Computers via web browsers (Chrome, Safari, Firefox, Edge) For a full list of supported devices, you can visit the supported devices section of Hulu’s help center.
What accessibility features does Hulu offer?
Hulu provides several accessibility features to ensure an inclusive viewing experience:
- Closed captions and subtitles: Available for most content on the platform. You can enable them in the video player settings.
- Audio descriptions: Certain shows and movies offer audio descriptions for users with visual impairments.
- Keyboard shortcuts: For easier navigation on desktop, Hulu supports keyboard shortcuts for playback control. To access or configure these settings, go to the settings menu under the accessibility section in your Hulu account.
How to get professional help with your Hulu problem
If you need help with Hulu, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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