Horizon

To cancel coverage, employer-sponsored members should contact the benefits administrator. Members who purchased through New Jersey’s state-based exchange must notify Get Covered New Jersey at (833) 677-1010 at least 14 days in advance. Those who bought directly from Horizon can terminate coverage anytime by submitting a request for termination form.

Horizon Blue Cross Blue Shield of New Jersey's claims payment policy outlines the procedures and guidelines for processing and reimbursing healthcare claims submitted by members and providers. The policy specifies the necessary documentation, submission timelines, and coding requirements to ensure accurate and timely payments. It also details the review process for claims, including criteria for approval or denial, and provides information on how to appeal denied claims. Additionally, the policy addresses coordination of benefits when members have multiple insurance plans, ensuring that payments are allocated appropriately. Adherence to this policy is essential for both providers and members to facilitate efficient claims processing and reimbursement.

Yes, you can find the online contact form here.

Call Horizon customer service at (800) 355-2583.

Horizon customer service is available Monday, Tuesday, Wednesday and Friday from 8 a.m. to 6 p.m. and Thursday from 9 a.m. to 6 p.m. (all times Eastern).