Home Depot Customer Service Contacts

As a senior home owner and consumer, I am concerned about product quality and availability. Customer service, however, ranks highest with me even though these employees are paid the least. The customer service staff at your Harper Woods store on Vernier Rd in Michigan, helped me locate an American Standard toilet whose boxes were split in shipment. We ordered a 2 piece American Standard toilet but only 1 box arrived. I called Carter @ Customer Service who actually called the company to track the second box. He directed me to the store to reissue the order to avoid a second payment. This was corroborated by Arlene who I called the next day. At the store they could not find the box and requested support from Mr. Franks. He checked the storage and went back and found it in Receiving. They requested a loader. Mr. Franks knew I was waiting for at least 10 minutes. He told me that he would load the carton himself after finishing with another customer. I went out to get a flat bed cart for him because it was the least I could do for an HD employee who cared about my satisfaction. I shook his hand when we were loaded and thanked him for his professionalism that is so rare today. I requested his name MIKHA FRANKS. Don't ignore an employee of this caliber. Please contact him and let him know that Home Depot appreciates his service. Compensate him accordingly because he is an exceptional employee and leader. I am impressed with the professional performance ot Department Supervisor MIKAH FRANKS. Mikha already has my gratitude and respect. Sincerely, Mrs. Myrna Coxon