Hollister is a fashion brand that specializes in casual wear and accessories, targeting a young, beach-inspired lifestyle.
What you need to know about Hollister
Customer service experiences with Hollister can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Hollister’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Hollister with our insider guide or through our executive contacts.
- Hollister’s customer service policies are standard. Here are our frequently asked questions about Hollister.
Hollister customer service response times
Hollister provides multiple customer service channels, each with varying response times:
Email support | For inquiries submitted via their online form, Hollister aims to respond within 18 to 24 hours |
Live chat | Available during business hours, live chat typically offers prompt responses. However, specific response times are not publicly disclosed. |
Phone support | Hollister’s customer service phone line is available during business hours. Exact response times may vary based on call volume. |
How to resolve a problem with Hollister
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Hollister mailing address
4 Limited Parkway
Columbus, OH 43230
Hollister executive customer service contacts
Primary Contact
Phoebe Goldsberry
Chief Relationship Officer
4 Limited Parkway
Columbus, OH 43230
phyde@hollisterstaff.com
Secondary Contact
Rory Gavin
Director of Sales
4 Limited Parkway
Columbus, OH 43230
rgavin@hollisterstaff.com
Chief Executive
Kip Hollister
4 Limited Parkway
Columbus, OH 43230
kip@hollisterstaff.com
How can I contact Hollister customer service?
Call Hollister at (866) 426-1285 or email hollisterco@hollisterco.com.
Who owns Hollister?
Hollister customer service is owned and operated by Abercrombie & Fitch Co., the parent company of Hollister. Abercrombie & Fitch Co. is a global retailer that manages several brands, including Hollister, Abercrombie & Fitch, and other lifestyle-oriented labels.
What are Hollister's customer service hours?
Monday to Friday 8 a.m. to 11 p.m., Saturday 10 a.m. to 8 p.m., Sunday 10 a.m. to 8 p.m. (all times Eastern).
How to get professional help with your Hollister problem
If you need help with Hollister, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.