Hollister

Hollister is a fashion brand that specializes in casual wear and accessories, targeting a young, beach-inspired lifestyle.

Telephone

Main : (866) 426-1285

hollisterco@hollisterco.com

Mailing address

4 Limited Parkway
Columbus, OH 43230

Website

hollisterco.com/shop/us

What you need to know about Hollister

Customer service experiences with Hollister can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Hollister’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Hollister with our insider guide or through our executive contacts.
Hollister's customer service policies are standard. Here are our frequently asked questions about Hollister.

How to resolve a problem with Hollister

Try self-service first

Use our proven resolution methods, or Hollister’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Hollister respond?

Email support

For inquiries submitted via their online form, Hollister aims to respond within 18 to 24 hours

Live chat

Available during business hours, live chat typically offers prompt responses. However, specific response times are not publicly disclosed.

Phone support

Hollister's customer service phone line is available during business hours. Exact response times may vary based on call volume.

Verified contacts

Hollister customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Phoebe Goldsberry

Chief Relationship Officer

phyde@hollisterstaff.com

Secondary

Rory Gavin

Director of Sales

rgavin@hollisterstaff.com

Chief Executive

Kip Hollister

Chief Executive

kip@hollisterstaff.com

Hollister self-service links

Order tracking: Access real-time updates on your order status.
Shipping information: View estimated delivery dates and shipping methods.
Order history: Review past orders for easy reordering.

For more details, visit the order help page.

Hollister customer service policies

Hollister's privacy policy outlines how the company collects, uses, and protects your personal information when you interact with its websites, apps, and other platforms. The company emphasizes the importance of safeguarding your data and provides details on the types of information collected, usage purposes, and your rights regarding your personal data.

Hollister loyalty program

Hollister has a loyalty program called Hollister House Rewards. It allows customers to earn points with every purchase, which can be redeemed for discounts and special offers. Members also receive exclusive perks, such as birthday gifts and early access to sales.

Frequently asked questions about Hollister

Call Hollister at (866) 426-1285 or email hollisterco@hollisterco.com.

Hollister customer service is owned and operated by Abercrombie & Fitch Co., the parent company of Hollister. Abercrombie & Fitch Co. is a global retailer that manages several brands, including Hollister, Abercrombie & Fitch, and other lifestyle-oriented labels.

Monday to Friday 8 a.m. to 11 p.m., Saturday 10 a.m. to 8 p.m., Sunday 10 a.m. to 8 p.m. (all times Eastern).

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