Hollister Customer Service Contacts

Hollister is a fashion brand that specializes in casual wear and accessories, targeting a young, beach-inspired lifestyle.

How to reach a person at Hollister

Hollister Responsiveness rating

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3/5

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What you need to know about Hollister

Customer service experiences with Hollister can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Hollister customer service response times

Hollister provides multiple customer service channels, each with varying response times:

Email supportFor inquiries submitted via their online form, Hollister aims to respond within 18 to 24 hours
Live chatAvailable during business hours, live chat typically offers prompt responses. However, specific response times are not publicly disclosed.
Phone supportHollister’s customer service phone line is available during business hours. Exact response times may vary based on call volume.

How to resolve a problem with Hollister

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Hollister mailing address

4 Limited Parkway
Columbus, OH 43230

Hollister loyalty program

Hollister has a loyalty program called Hollister House Rewards. It allows customers to earn points with every purchase, which can be redeemed for discounts and special offers. Members also receive exclusive perks, such as birthday gifts and early access to sales.

Hollister social media channels

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Hollister executive customer service contacts

Primary Contact
Phoebe Goldsberry
Chief Relationship Officer
4 Limited Parkway
Columbus, OH 43230
phyde@hollisterstaff.com

LinkedIn

Secondary Contact
Rory Gavin
Director of Sales
4 Limited Parkway
Columbus, OH 43230
rgavin@hollisterstaff.com

LinkedIn

Chief Executive
Kip Hollister
4 Limited Parkway
Columbus, OH 43230
kip@hollisterstaff.com

LinkedIn

Hollister customer service policies

What is Hollister's privacy policy?

Hollister’s privacy policy outlines how the company collects, uses, and protects your personal information when you interact with its websites, apps, and other platforms. The company emphasizes the importance of safeguarding your data and provides details on the types of information collected, usage purposes, and your rights regarding your personal data.

What are Hollister's website terms of use?

Hollister’s website terms of use set forth the rules and guidelines for accessing and using the online platforms. These terms cover aspects such as permissible use, intellectual property rights, user responsibilities, and limitations of liability. By accessing its websites, users agree to comply with these terms.

What is Hollister's responsible disclosure policy?

Hollister’s responsible disclosure policy provides guidelines for individuals who identify potential security vulnerabilities in the systems. It encourages responsible reporting of such issues to Hollister, ensuring the company can address and resolve it promptly to maintain the security and integrity of the platforms.

How can I track my order?

  • Order tracking: Access real-time updates on your order status.
  • Shipping information: View estimated delivery dates and shipping methods.
  • Order history: Review past orders for easy reordering.

For more details, visit the order help page.

How can I start a return or exchange?

  • Return process: Initiate returns for online purchases.
  • Exchange options: Request exchanges for items that don’t meet your expectations.
  • Return policy: Understand the terms and conditions for returns and exchanges.

For more information, visit the returns & exchanges page.

How can I manage my Hollister House Rewards account?

  • Account access: Sign in to view and manage your rewards.
  • Earning points: Learn how to earn points through purchases and referrals.
  • Rewards redemption: Redeem points for discounts and exclusive offers.

For assistance, visit the Hollister House Rewards page.

Frequently asked questions about Hollister

How can I contact Hollister customer service?

Call Hollister at (866) 426-1285 or email hollisterco@hollisterco.com.

Who owns Hollister?

Hollister customer service is owned and operated by Abercrombie & Fitch Co., the parent company of Hollister. Abercrombie & Fitch Co. is a global retailer that manages several brands, including Hollister, Abercrombie & Fitch, and other lifestyle-oriented labels.

What are Hollister's customer service hours?

Monday to Friday 8 a.m. to 11 p.m., Saturday 10 a.m. to 8 p.m., Sunday 10 a.m. to 8 p.m. (all times Eastern).

How to get professional help with your Hollister problem

If you need help with Hollister, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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