Holiday Inn Club Vacations Incorporated provides vacation ownership and club membership services.
How to reach a person at Holiday Inn Club Vacations
Main: (888) 852-2714
Holiday Inn Club Vacations Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Holiday Inn Club Vacations
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Holiday Inn Club Vacations
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Holiday Inn Club Vacations mailing address
9271 S John Young Parkway
Orlando, FL 32819
Holiday Inn Club Vacations executive customer service contacts
Primary Contact
John Sutherland
Executive Vice President of Sales
9271 S John Young Parkway
Orlando, FL 32819
john.sutherland@holidayinnclub.com or john.sutherland@hicv.com
Secondary Contact
Thad Gregory
Senior Vice President, Resort Operations
9271 S John Young Parkway
Orlando, FL 32819
thad.gregory@holidayinnclub.com or thad.gregory@hicv.com
Chief Executive
John Staten
9271 S John Young Parkway
Orlando, FL 32819
john.staten@holidayinnclub.com or john.staten@hicv.com
How can I contact Holiday Inn Club Vacations customer service?
Call (888) 852-2714 or email customerservice@holidayinn.club.
Does Holiday Inn Club Vacations have an online contact form?
Yes, you can find the online contact form here.
How do I book a vacation?
Owners and members can book vacations through the Holiday Inn Club Vacations website, mobile app, or by contacting the reservations team at (888) 852-2714 or email customerservice@holidayinn.club.
How do I manage my account?
You can manage your account online through the Holiday Inn Club Vacations website or by contacting customer service at (888) 852-2714 or email customerservice@holidayinn.club for assistance.
What if I have issues with my stay?
Any issues during your stay should be reported to the resort’s front desk or customer service at (888) 852-2714 or email customerservice@holidayinn.club.
How to get professional help with your Holiday Inn Club Vacations problem
If you need help with Holiday Inn Club Vacations, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help