Hilton Grand Vacations Customer Service Contacts

Hilton Grand Vacations, doing business as Hilton Resorts Corporation, develops, markets, and operates vacation ownership resorts.

How to reach a person at Hilton Grand Vacations

Customer Service:  (800) 482-8847

Hilton Grand Vacations Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

(800) 932-4482- Club department (Owners)

What you need to know about Hilton Grand Vacations

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hilton Grand Vacations

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hilton Grand Vacations’s mailing address

6355 Metrowest Blvd
Suite 180
Orlando, FL 32835

Hilton Grand Vacations’s social media channels


Hilton Grand Vacations’s executive customer service contacts

Primary Contact
Derek DeSalvia, M.S.
Chief Customer Officer-Executive Vice President
6355 Metrowest Blvd
Suite 180
Orlando, FL 32835
[email protected]
(407) 613-8754 or (407) 664-7721

Nicole Zamora
Executive Assistant to Derek DeSalvia
Email: [email protected]

Secondary Contact
Gordon Gurnik
Chief Operating Officer
6355 Metrowest Blvd
Suite 180
Orlando, FL 32835
[email protected]
(407) 613-3100

Chief Executive
Mark Wang

[email protected]

How to get professional help with your Hilton Grand Vacations problem

If you need help with Hilton Grand Vacations, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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