Hilton Grand Vacations, doing business as Hilton Resorts Corporation, develops, markets, and operates vacation ownership resorts.
How to reach a person at Hilton Grand Vacations
Main: (407) 722-3100
Customer service: (800) 482-8847
Hilton Grand Vacations Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Hilton Grand Vacations
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hilton Grand Vacations
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hilton Grand Vacations mailing address
6355 Metrowest Blvd
Suite 180
Orlando, FL 32835
Hilton Grand Vacations executive customer service contacts
Primary Contact
Derek DeSalvia, M.S.
Chief Customer Officer-Executive Vice President
6355 Metrowest Blvd
Suite 180
Orlando, FL 32835
derek.desalvia@hgv.com
Alternative:
Nicole Zamora
Executive Assistant to Derek DeSalvia
Email: Nicole.Zamora@hgv.com
Secondary Contact
Gordon Gurnik
Chief Operating Officer
6355 Metrowest Blvd
Suite 180
Orlando, FL 32835
gordon.gurnik@hgv.com
Chief Executive
Mark Wang
6355 Metrowest Blvd
Suite 180
Orlando, FL 32835
mark.wang@hgv.com
How can I contact Hilton Grand Vacations?
Call (800) 482-8847 or email guestexperience@hgvc.com.
Does Hilton Grand Vacations have an online contact form?
Yes, you can find the online contact form here.
What is the telephone number for club department owners?
Call (800) 932-4482.
What if I have a question about a vacation package I’ve purchased or need to make a change to my existing plans?
If you have any questions about a vacation package you bought or need to change your plans, you can call customer service at (800) 932-4482.
How to get professional help with your Hilton Grand Vacations problem
If you need help with Hilton Grand Vacations, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
