Hermès is a French luxury brand that sells apparel, leather goods and accessories.
Hermès Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Hermès
What you need to know about Hermès
The company responds to most customer complaints in a satisfactory manner.
- Hermès’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Hermès with our insider guide or through our executive contacts.
- Hermès’ customer service policies are standard. Here are our frequently asked questions about Hermès.
Hermès customer service response times
Hermès’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hermès typically offers phone support through its stores or regional customer service centers. You can usually expect a reply within a few minutes. Hermès customer service is available Monday through Friday from 9 a.m. to 9 p.m., Saturday from 10 a.m. to 9 p.m. (all times Eastern). Call Hermès customer service at (800) 441-4488. |
| Email support | Email inquiries usually receive responses within 1 to 3 business days, depending on the complexity of the request. Email Hermès customer service at service.us@hermes.com. |
| Online contact form | Responses to inquiries submitted via the online contact form generally take 2 to 4 business days. |
| Live chat support | Hermès does not have live chat support. |
| Social media | Responses on social media platforms like Instagram and Facebook are usually provided within a few hours but may take up to 24 hours, depending on the volume of inquiries. |
How to resolve a problem with Hermès
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hermès mailing address
24 Rue du Faubourg Saint-Honoré
75008, Paris, France
Hermès loyalty program
Hermès does not have a loyalty program.
Hermès social media channels
Hermès executive customer service contacts
Primary Contact
Diane Mahady
President, United States and Latin America
24 Rue du Faubourg Saint-Honoré
75008, Paris, France
diane.mahady@hermes.com
Secondary Contact
Charlotte David
EVP, Communication
24 Rue du Faubourg Saint-Honoré
75008, Paris, France
charlotte.david@hermes.com
Chief Executive
Axel Dumas
24 Rue du Faubourg Saint-Honoré
75008, Paris, France
axel.dumas@hermes.com
Hermès customer service policies
What are Hermès' terms and conditions?
Hermès’ terms and conditions outline the rules for using the website and services. It cover aspects such as the process for making purchases, payment methods, order cancellations, and returns. The terms also address the use of intellectual property, user responsibilities, and limitations of liability. Additionally, they detail dispute resolution procedures, including the application of U.S. law, and note that these terms can be updated at any time.
What is Hermès' privacy policy?
Hermès’ privacy policy explains how the company collects, uses, and protects customer information. It covers data collected through its website, stores, and services, including personal details, purchase history, and communication preferences. Hermès uses this information to provide services, process transactions, and improve customer experience. The policy also outlines data security measures and the rights customers have to access or modify their personal data. The company does not sell personal information to third parties.
Hermès self-service links
How can I track my order?
To track your Hermès order, log in to your account on the website, and check your order history for updates on your current order. If you need further assistance, contact customer service at (800) 441-4488 or email service.us@hermes.com..
How can I return or exchange a product?
To return or exchange a product from Hermès, visit the returns and exchanges page, and follow the instructions provided for initiating a return or exchange. Items must be in new condition and returned within the specified time frame.
Does Hermès have an online contact form?
Yes, you can find Hermès’ online contact form here.
How can I contact Hermès customer service?
Call Hermès customer service at (800) 441-4488 or email service.us@hermes.com.
When can I contact Hermès customer service?
Hermès customer service is available Monday to Friday 9 a.m. to 9 p.m., Saturday 10 a.m. to 9 p.m. (all times Eastern).
Does Hermès have an office in the U.S.?
Yes, Hermès’ U.S. headquarters is located at 550 Madison Avenue, New York, NY 10022.
How to get professional help with your Hermès problem
If you need help with Hermès, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Hermès?
Submit your review | |