Hermès

Hermès is a French luxury brand that sells apparel, leather goods and accessories.

Telephone
Main : (800) 441-4488
Email
Mailing address
24 Rue du Faubourg Saint-Honoré
75008, Paris, France
Website
hermes.com/us/en

What you need to know about Hermès

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hermès

Try self-service first

Use our proven resolution methods, or Hermès’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Hermès respond?

Phone support
Hermès typically offers phone support through its stores or regional customer service centers. You can usually expect a reply within a few minutes.

Hermès customer service is available Monday through Friday from 9 a.m. to 9 p.m., Saturday from 10 a.m. to 9 p.m. (all times Eastern).

Call Hermès customer service at (800) 441-4488.
Email support
Email inquiries usually receive responses within 1 to 3 business days, depending on the complexity of the request.

Email Hermès customer service at service.us@hermes.com.
Online contact form
Responses to inquiries submitted via the online contact form generally take 2 to 4 business days.
Live chat support
Hermès does not have live chat support.
Social media
Responses on social media platforms like Instagram and Facebook are usually provided within a few hours but may take up to 24 hours, depending on the volume of inquiries.
Verified contacts

Hermès customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Diane Mahady
President, United States and Latin America
Secondary
Charlotte David
EVP, Communication
Chief Executive
Axel Dumas
Chief Executive

Hermès customer service policies

Hermès' terms and conditions outline the rules for using the website and services. It cover aspects such as the process for making purchases, payment methods, order cancellations, and returns. The terms also address the use of intellectual property, user responsibilities, and limitations of liability. Additionally, they detail dispute resolution procedures, including the application of U.S. law, and note that these terms can be updated at any time.

Hermès loyalty program

Hermès does not have a loyalty program.

Frequently asked questions about Hermès

Yes, you can find Hermès' online contact form here.
Call Hermès customer service at (800) 441-4488 or email service.us@hermes.com.
Hermès customer service is available Monday to Friday 9 a.m. to 9 p.m., Saturday 10 a.m. to 9 p.m. (all times Eastern).
Yes, Hermès’ U.S. headquarters is located at 550 Madison Avenue, New York, NY 10022.

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