Hermès is a French luxury brand known for its high-end fashion, leather goods, accessories, and craftsmanship.
Hermès Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Hermès
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hermès
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hermès mailing address
24 Rue du Faubourg Saint-Honoré
75008, Paris France
Hermès executive customer service contacts
Primary Contact
Diane Mahady
President, United States and Latin America
24 Rue du Faubourg Saint-Honoré
75008, Paris France
diane.mahady@hermes.com
Secondary Contact
Charlotte David
EVP, Communication
24 Rue du Faubourg Saint-Honoré
75008, Paris France
charlotte.david@hermes.com
Chief Executive
Axel Dumas
24 Rue du Faubourg Saint-Honoré
75008, Paris France
axel.dumas@hermes.com
Does Hermès have an online contact form?
Yes, you can find Hermès’ online contact form here.
How can I contact Hermès customer service?
Call Hermès customer service at (800) 441-4488.
When can I contact Hermès customer service?
Hermès customer service is available Monday to Friday 9 a.m. to 9 p.m., Saturday 10 a.m. to 9 p.m. (all times Eastern).
Does Hermès have an office in the U.S.?
Yes, Hermès’ U.S. headquarters is located at
Hudson Yards, 50 West 33rd Street, New York, NY 10001
How to get professional help with your Hermès problem
If you need help with Hermès, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.