Hainan Airlines is a Chinese airline headquartered in Haikou, China.
How to reach a person at Hainan Airlines
Main: +86-898-95339
Customer Service: (888) 688-8813
Fax: +86-898-66739960
Hainan Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Hainan Airlines
We receive few complaints about Hainan Airlines. This customer witnessed some disgusting things on her flight.
How to resolve a problem with Hainan Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hainan Airlines mailing address
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
Hainan Airlines social media channels
Hainan Airlines executive customer service contacts
Primary Contact
Joel Chusid
Executive Director U.S.
18000 International Boulevard
Suite 1188
Seattle, WA 98188
joel@hnair.com
Secondary Contact
Hou Wei
Vice President
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
houwei@hnair.com
Mou Weigang
Vice Chairman
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
mouweigang@hnair.com
Chief Executive
Xie Haoming
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
xiehaoming@hnair.com
Can I contact Hainan Airlines via social media?
Hainan Airlines does not address customer complaints via social media. Use its email address instead. The email address is customer.care@hnair.com.
What is Hainan Airlines international telephone number?
Call +86-898-95339.
How can I contact Hainan Airlines customer service?
Call (888) 688-8813 or email customer.care@hnair.com.
Does Hainan Airline have an online contact form?
Yes, you can find the online contact form here.
When is Hainan Airlines available to take your call?
Hainan Airlines customer service is available 24/7.
How to get professional help with your Hainan Airlines problem
If you need help with Hainan Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.