Hainan Airlines Customer Service Contacts

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Hainan Airlines is headquartered in Haikou, China. It is the largest privately owned air transport company and the fourth largest airline in terms of fleet size in the People’s Republic of China.

Responsiveness rating

rating
3/5

What you need to know about Hainan Airlines

We receive few complaints about Hainan Airlines. This customer witnessed some disgusting things on her flight.

How to resolve a problem with Hainan Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

18000 International boulevard, suite 1188
Seattle, WA 98188 USA

Phone: (206) 453-0280
Fax: (206) 242-1210

Address

HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
https://www.hainanairlines.com/CN/GB/Welcome


Phone Contacts

Main: +86 (898) 95339
Customer Service: (888) 688-8813
International: +86 (898) 95339

Fax: +86 (898) 66739960


Email Contacts

[email protected]
[email protected]
[email protected]

Contact page


Social Media Contacts

Facebook
Twitter

They apparently do not address customer complaints via social media. It is recommended to us their email address instead.


Executive Contacts

Primary Contact
Joel Chusid
Executive director US
18000 International Boulevard
Suite 1188
Seattle, WA 98188
(206) 453-0276
[email protected]

Secondary Contact
Hou Wei
Vice President
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
[email protected]

Mou Weigang
Vice Chairman
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
+86 089868877778
[email protected]

Chief Executive
Xie Haoming
CEO
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
[email protected]