Hainan Airlines is headquartered in Haikou, China. It is the largest privately owned air transport company and the fourth largest airline in terms of fleet size in the People’s Republic of China. It operates scheduled domestic and international services on 500 routes from Hainan and nine locations on the mainland, as well as charter services. It is owned by HNA Group.
Responsiveness rating
What you need to know about Hainan Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hainan Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
US coordinates:
18000 International boulevard, suite 1188
Seattle, WA 98188 USA
Phone: (206) 453-0280
Fax: (206) 242-1210
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
https://www.hainanairlines.com/CN/GB/Welcome
Phone Contacts
Main: +86 (898) 95339
Customer Service: (888) 688-8813
International: +86 (898) 95339
Fax: +86 (898) 66739960
Email Contacts
[email protected]
[email protected]
[email protected]
Social Media Contacts
They apparently do not address customer complaints via social media. It is recommended to us their email address instead.
Executive Contacts
Primary Contact
Joel Chusid
Executive director US
18000 International Boulevard
Suite 1188
Seattle, WA 98188
(206) 453-0276
[email protected]
Secondary Contact
Hou Wei
Vice President
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
[email protected]
Mou Weigang
Vice Chairman
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
+86 089868877778
[email protected]
Chief Executive
Xie Haoming
CEO
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
[email protected]