Hainan Airlines

Hainan Airlines is a Chinese airline headquartered in Haikou, China.

Telephone
Main : 8689895339
Customer Service : (888) 688-8813
Fax :8689866739960
Email
Mailing address
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, China 570203
Website
hainanairlines.com/CN/GB/Welcome

What you need to know about Hainan Airlines

We receive few complaints about Hainan Airlines. This customer witnessed some disgusting things on her flight.

How to resolve a problem with Hainan Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Hainan Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Joel Chusid
Executive Director U.S.
Secondary
Hou Wei
Vice President
Secondary
Mou Weigang
Vice Chairman
Chief Executive
Xie Haoming
Chief Executive

Frequently asked questions about Hainan Airlines

Hainan Airlines does not address customer complaints via social media. Use its email address instead. The email address is customer.care@hnair.com.
Call +86-898-95339.
Call (888) 688-8813 or email customer.care@hnair.com.
Yes, you can find the online contact form here.
Hainan Airlines customer service is available 24/7.

Outdated info? Report it here