H-E-B is an American grocery store chain based in Texas
H-E-B Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about H-E-B
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with H-E-B
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
H-E-B mailing address
646 S Flores St
San Antonio, TX 78204
H-E-B executive customer service contacts
Primary Contact
Noelia Romero
Director of Customer Service
646 S Flores St
San Antonio, TX 78204
@heb.com
Secondary Contact
Sue Beck
Director of Customer Service
646 S Flores St
San Antonio, TX 78204
sue.beck@heb.com
Chief Executive
Charles Butt
646 S Flores St
San Antonio, TX 78204
charles.butt@heb.com
Does H-E-B customer service have an online contact form?
Yes, you can find the online contact form here.
How can I contact H-E-B customer service?
Call (800) 432-3113.
When can I contact H-E-B customer service?
Seven days a week from 7 a.m. to 8 p.m. Central time.
Where are H-E-B stores located?
H-E-B operates stores primarily in Texas and northern Mexico, with locations in major cities and regional areas across Texas.
How can I find a nearby H-E-B store?
You can find the nearest H-E-B store using the store locator on the website or mobile app.
How to get professional help with your H-E-B problem
If you need help with H-E-B, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help