Guitar Center

Guitar Center is a retail chain that sells musical instruments, equipment, and accessories, primarily focusing on guitars, drums, and audio gear.

Telephone
Main : (866) 498-7882
Mailing address
5795 Lindero Canyon Rd
Westlake Village, CA 91362
Website
guitarcenter.com

What you need to know about Guitar Center

Guitar Center responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Guitar Center

Try self-service first

Use our proven resolution methods, or Guitar Center’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Guitar Center respond?

Phone support
Available Monday through Friday from 5 a.m. to 8 p.m., Saturday from 6 a.m. to 6 p.m., and Sunday from 6 a.m. to 5 p.m. (all times Pacific). Response times may vary, and some customers have reported delays in reaching a representative. Call (866) 498-7882.
Email support
Guitar Center does not have email support.
Online contact form
Available on the website for inquiries. Response times may vary, and some customers have reported delays in receiving replies.
Live chat support
Guitar Center offers live chat support through guitarcenter.com. Response times may vary, and some customers have reported delays in receiving assistance. Live chat is available Monday through Friday from 5 a.m. to 8 p.m., Saturday from 6 a.m. to 6 p.m., and Sunday from 6 a.m. to 5 p.m. (all times Pacific).
Social media
Guitar Center maintains a presence on social media platforms like Facebook and Twitter. Response times may vary, and some customers have reported delays in receiving replies.
Verified contacts

Guitar Center customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ryan Green
Customer Service Manager
Secondary
Rich Hoalst
EVP and Chief Customer Officer
Chief Executive
Gabe Dalporto
Chief Executive

Guitar Center customer service policies

Guitar Center's terms of use govern the use of the website and services, covering areas such as user responsibilities, account management, and dispute resolution. By accessing or using the website, you agree to comply with these terms.

Guitar Center loyalty program

Guitar Center offers a rewards program through its Gear Card, a store credit card issued by Synchrony Financial.

Frequently asked questions about Guitar Center

Call customer support at (866) 498-7882, visit the online help center, or use the live chat feature on its website.

Support is available by phone at (866) 498-7882 from 6 a.m. to 8 p.m. Monday to Friday, 6 a.m. to 6 p.m. Saturday, and 8 a.m. to 5 p.m. Sunday (all times Pacific).

Log into your account and visit the order tracking page. You can enter your order number and view the shipping status of your musical instrument or audio gear.
Contact Guitar Center customer service immediately for troubleshooting, refunds, exchanges, or product repairs. Contact Guitar Center customer service by calling customer support at (866) 498-7882, visiting the online help center, or using the live chat feature on its website.

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