Guitar Center is a retail chain that sells musical instruments, equipment, and accessories, primarily focusing on guitars, drums, and audio gear.
How to reach a person at Guitar Center
Main: (866) 498-7882
Guitar Center Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Guitar Center
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Guitar Center
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Guitar Center mailing address
5795 Lindero Canyon Rd
Westlake Village, CA 91362
Guitar Center executive customer service contacts
Primary Contact
Ryan Green
Customer Service Manager
5795 Lindero Canyon Rd
Westlake Village, CA 91362
ryan.green@guitarcenter.com
Secondary Contact
Rich Hoalst
EVP and Chief Customer Officer
5795 Lindero Canyon Rd
Westlake Village, CA 91362
rich.hoalst@guitarcenter.com
Chief Executive
Gabe Dalporto
5795 Lindero Canyon Rd
Westlake Village, CA 91362
gabe.dalporto@guitarcenter.com
How can I contact Guitar Center customer service?
Contact Guitar Center customer service by calling customer support at (866) 498-7882, visiting the online help center, or using the live chat feature on its website.
How do I track my order from Guitar Center?
To track your order from Guitar Center, simply log into your account and visit the order tracking page. You can enter your order number and view the shipping status of your musical instrument or audio gear.
How do I resolve an issue with a product from Guitar Center?
Contact Guitar Center customer service immediately for troubleshooting, refunds, exchanges, or product repairs. Contact Guitar Center customer service by calling customer support at (866) 498-7882, visiting the online help center, or using the live chat feature on its website.
How to get professional help with your Guitar Center problem
If you need help with Guitar Center, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.