Guitar Center is a retail chain that sells musical instruments, equipment, and accessories, primarily focusing on guitars, drums, and audio gear.
Guitar Center Responsiveness rating
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What you need to know about Guitar Center
Guitar Center responds to most customer complaints in a satisfactory manner.
- Guitar Center’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Guitar Center with our insider guide or through our executive contacts.
- Guitar Center’s customer service policies are standard. Here are our frequently asked questions about Guitar Center.
Guitar Center customer service response times
Guitar Center’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available Monday through Friday from 5 a.m. to 8 p.m., Saturday from 6 a.m. to 6 p.m., and Sunday from 6 a.m. to 5 p.m. (all times Pacific). Response times may vary, and some customers have reported delays in reaching a representative. Call (866) 498-7882. |
| Email support | Guitar Center does not have email support. |
| Online contact form | Available on the website for inquiries. Response times may vary, and some customers have reported delays in receiving replies. |
| Live chat support | Guitar Center offers live chat support through guitarcenter.com. Response times may vary, and some customers have reported delays in receiving assistance. Live chat is available Monday through Friday from 5 a.m. to 8 p.m., Saturday from 6 a.m. to 6 p.m., and Sunday from 6 a.m. to 5 p.m. (all times Pacific). |
| Social media | Guitar Center maintains a presence on social media platforms like Facebook and Twitter. Response times may vary, and some customers have reported delays in receiving replies. |
How to resolve a problem with Guitar Center
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Guitar Center mailing address
5795 Lindero Canyon Rd
Westlake Village, CA 91362
Guitar Center loyalty program
Guitar Center offers a rewards program through its Gear Card, a store credit card issued by Synchrony Financial.
Guitar Center social media channels
Guitar Center executive customer service contacts
Primary Contact
Ryan Green
Customer Service Manager
5795 Lindero Canyon Rd
Westlake Village, CA 91362
ryan.green@guitarcenter.com
Secondary Contact
Rich Hoalst
EVP and Chief Customer Officer
5795 Lindero Canyon Rd
Westlake Village, CA 91362
rich.hoalst@guitarcenter.com
Chief Executive
Gabe Dalporto
5795 Lindero Canyon Rd
Westlake Village, CA 91362
gabe.dalporto@guitarcenter.com
Guitar Center customer service policies
What are Guitar Center's terms of use?
Guitar Center’s terms of use govern the use of the website and services, covering areas such as user responsibilities, account management, and dispute resolution. By accessing or using the website, you agree to comply with these terms.
What are Guitar Center's privacy rights?
Guitar Center’s privacy rights policy outlines how the company collects, uses, and protects your personal information, including data from the website, apps, and stores. The company may collect details such as your browser type, device type, operating system, and IP address. The company also collects information from social media interactions and may use cookies and other technologies to gather data about your online activities. Additionally, the company may collect personal information through CCTV footage in stores and record phone calls for quality and training purposes.
Guitar Center self-service links
Here's how to apply for leasing.
You can apply for leasing through Guitar Center by filling out an application on the lease-to-own page. Learn more here.
Here's what you need to know about rebates.
If you need more information about Guitar Center’s rebates, you can find the relevant information on the website. Learn more here.
How can I contact Guitar Center customer service?
Call customer support at (866) 498-7882, visit the online help center, or use the live chat feature on its website.
What are Guitar Center's customer service hours?
Support is available by phone at (866) 498-7882 from 6 a.m. to 8 p.m. Monday to Friday, 6 a.m. to 6 p.m. Saturday, and 8 a.m. to 5 p.m. Sunday (all times Pacific).
How do I track my order from Guitar Center?
Log into your account and visit the order tracking page. You can enter your order number and view the shipping status of your musical instrument or audio gear.
How do I resolve an issue with a product from Guitar Center?
Contact Guitar Center customer service immediately for troubleshooting, refunds, exchanges, or product repairs. Contact Guitar Center customer service by calling customer support at (866) 498-7882, visiting the online help center, or using the live chat feature on its website.
How to get professional help with your Guitar Center problem
If you need help with Guitar Center, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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