Greyhound Bus Lines Customer Service Contacts

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Founded in 1914, Greyhound is the largest provider of intercity bus transportation, serving over 3,800 destinations across the United States, Canada, and Mexico. Additional operating entities include: BoltBus, YO! Bus, Greyhound Express, and Greyhound Connect.

Greyhound is owned by FirstGroup plc, the leading transport operator in the United Kingdom and North America.

Responsiveness rating

rating
3/5

What you need to know about Greyhound Bus Lines

How to resolve a problem with Greyhound Bus Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
https://www.greyhound.com


Phone Contacts

Main: (214) 849-8000
Customer Service: (214) 849-8966
Toll Free: (800) 231-2222
International: +1 (214) 849-8100

Assistance for customers with disabilities: (800) 752-4841

TDD/TTY: (800) 345-3109 (5AM – 2AM Central time zone – days not specified)

Español: (800) 531-5332 (5:00AM – 2AM Central time zone – days not specified)

Baggage claims & service: (214) 849-6246 (7AM – 7PM Central time zone, Monday through Friday)


Email Contacts

Website support:  [email protected]


Customer Service Resources

Greyhound bus tracker

Additional address:
PO Box 660362
Dallas, TX

Company states, “Please do not write to the local terminals for customer or baggage assistance matters.”


Social Media Contacts

Facebook
Twitter

Canada website

Mexico website

UK website


Executive Contacts

Primary Contact
Myron Watkins
Vice President, Customer Experience
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
[email protected]

Secondary Contact
Bill Blankenship
Chief Operating Officer
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
[email protected]

Chief Executive
Dave Leach
President and CEO
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
[email protected]


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