Greyhound Bus Lines Customer Service Contacts

Greyhound’s privacy policy describes how the company collects, uses, and discloses personal data for users of its services in the United States, Canada, and Mexico. It covers data collected through the website, app, customer service channels, and third parties. The policy addresses location tracking, device data, cookies, and data transfers outside the U.S. It also includes a U.S. State Privacy Notice with additional rights for residents of certain states. Last updated December 15, 2025. 

Greyhound allows passengers to cancel tickets up to 15 minutes before departure and receive a refund in the form of a voucher valid for 12 months on future Greyhound or FlixBus travel. Booking fees and service fees are non-refundable. Passengers affected by departure delays of more than 120 minutes may rebook at no charge or request a voucher. The cancellation policy page on the website details applicable fees by ticket type. 

Greyhound’s terms and conditions of purchase govern ticket purchases made through greyhound.com and the mobile app, covering payment, ticket types, booking fees, and related conditions. 

Greyhound’s terms and conditions of travel set out the rules that apply during bus journeys, including passenger conduct, baggage liability, delays, and the conditions under which refunds may or may not be issued. Delays occurring while in transit due to traffic, weather, or other circumstances beyond operator control are generally not eligible for refunds as long as passengers reach their ticketed destination. 

Book a Greyhound ticket online at greyhound.com, through the Greyhound app for iOS or Android, or by calling Greyhound at (800) 231-2222 (a $25 phone booking fee applies). Tickets can also be purchased at any Greyhound station. Booking online or through the app is the fastest way to confirm a seat and access promotional fares. 

To change or cancel a Greyhound ticket, log in to Manage My Booking at greyhound.com using your booking number and the email address or phone number you used at checkout. You can change your travel date, time, or destination, or cancel and receive a voucher, up to 15 minutes before scheduled departure. Booking fees and service fees are non-refundable. Call Greyhound at (800) 231-2222 if you need assistance. 

Greyhound issues refunds as vouchers — not cash — valid for 12 months on future Greyhound or FlixBus travel. To cancel and receive a voucher, use Manage My Booking on greyhound.com or the app at least 15 minutes before departure. If your bus was delayed more than 120 minutes from the original departure point, submit a trip delay refund request at help.greyhound.com. For further assistance, call Greyhound at (800) 231-2222. 

Track a Greyhound bus in real time using the Trip Tracker at greyhound.com/track or through the Greyhound app. Enter your booking number and travel date to see your bus’s current status and estimated arrival time. Real-time tracking is available for most Greyhound routes across the United States, Canada, and Mexico. 

Greyhound allows one free carry-on bag and one free checked bag per passenger. Additional checked bags and oversized or bulky items may incur fees. Review the full baggage rules, including size and weight limits and prohibited items, at greyhound.com/travel-info/baggage. Baggage can be added to an existing booking through Manage My Booking. 

Report a lost or damaged bag as soon as possible by submitting a lost item request at help.greyhound.com. You can also call the Greyhound baggage claims and service department at (214) 849-6246, Monday through Friday, 7 a.m. to 7 p.m. central time. Greyhound states that investigations may take up to 7 business days. Note that Greyhound expressly disclaims liability for lost or damaged baggage under its terms and conditions of travel. 

Greyhound provides accommodations for passengers with disabilities, including wheelchair and mobility scooter assistance. Review available services at greyhound.com/help-and-info/customers-with-disabilities. For TTY or TDD assistance, call Greyhound at (800) 345-3109, available 24 hours a day, 7 days a week. For general disability-related inquiries, call (800) 231-2222. 

Groups of 10 or more passengers can contact Greyhound’s group sales team by calling (844) 477-8747 or emailing group.sales@greyhound.com. Group sales is available Monday through Friday, 8 a.m. to 4 p.m. central time. For door-to-door service, Greyhound also offers bus charters — see greyhound.com/travel-info/charter-a-greyhound-bus for details and to request a quote. 

View the full Greyhound route map and search for schedules between specific cities at greyhound.com/bus-routes. Greyhound serves approximately 1,800 destinations across the United States, Canada, and Mexico. Schedules and fares can also be searched on the Greyhound app for iOS and Android. 

Download the Greyhound app for iOS and Android from greyhound.com/mobile-app. The app allows passengers to book tickets, manage bookings, track buses in real time, and receive trip updates via SMS. The app is free and available in the United States, Canada, and Mexico. 

Find the nearest Greyhound bus stop or station using the bus stop locator at greyhound.com/bus-stops. Greyhound operates approximately 230 company-operated stations across North America and partners with additional stop locations through its interline network. Station addresses and hours are listed on the locator page.