Greyhound Bus Lines
Greyhound Lines operates intercity bus transportation across the United States, Canada, and Mexico, serving approximately 1,600 destinations.
Telephone
Main : (214) 849-8000
Customer service : (214) 849-8966
International : +1-214-849-8100
What you need to know about Greyhound Bus Lines
The company responds to most customer complaints in a satisfactory manner. Here's a problem where it left its passengers out in the cold, and a Greyhound bus problem that turned into an expensive travel lesson.
- Greyhound Bus Lines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Greyhound Bus Lines with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Greyhound Bus Lines.
How to resolve a problem with Greyhound Bus Lines
Try self-service first
Use our proven resolution methods, or Greyhound Bus Lines’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Greyhound Bus Lines respond?
Phone support
1 to 30 minutes.(214) 849-8966 — direct customer service | Available 24 hours a day, 7 days a week | Response time: 1 to 30 minutes.(214) 849-6246 — baggage claims and service | Monday through Friday, 7 a.m. to 7 p.m. Central time (844) 477-8747 — groups of 10 or more | Monday through Friday, 8 a.m. to 4 p.m. Central time.(800) 345-3109 — TTY/TDD | Available 24 hours a day, 7 days a week.
Email support
1 to 5 business days.group.sales@greyhound.com — Groups: Monday through Friday, 8 a.m. to 4 p.m. central time
Live chat support
Available via the blue chat icon on greyhound.com.
Response time: varies (estimate). Available 24 hours a day, 7 days a week.
Response time: varies (estimate). Available 24 hours a day, 7 days a week.
Social media
Greyhound is active on Facebook and X/Twitter. Response times can range from a few hours to several days depending on the platform and the inquiry's complexity.
Help center/FAQ
Greyhound Bus Lines help center/FAQ provides quick answers to common questions regarding...
Verified contacts
Greyhound Bus Lines customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Greyhound Bus Lines self-service links
Book a Greyhound ticket online at greyhound.com, through the Greyhound app for iOS or Android, or by calling Greyhound at (800) 231-2222 (a $25 phone booking fee applies). Tickets can also be purchased at any Greyhound station. Booking online or through the app is the fastest way to confirm a seat and access promotional fares.
Greyhound Bus Lines customer service policies
Greyhound's privacy policy describes how the company collects, uses, and discloses personal data for users of its services in the United States, Canada, and Mexico. It covers data collected through the website, app, customer service channels, and third parties. The policy addresses location tracking, device data, cookies, and data transfers outside the U.S. It also includes a U.S. State Privacy Notice with additional rights for residents of certain states. Last updated December 15, 2025.
Greyhound Bus Lines loyalty program
Greyhound does not currently have a loyalty program. The Road Rewards program, which allowed customers to earn points redeemable for free tickets and discounts, ended on July 7, 2022, following Flix SE's acquisition of the company.
Frequently asked questions about Greyhound
Call (214) 849-8966 or email webmaster@greyhound.com.
Call +1-214-849-8100.
Call (214) 849-6246.
Monday to Friday, 7 a.m. to 7 p.m. Central time.
PO Box 660362
Dallas, TX
Greyhound is owned by FirstGroup.
Additional operating entities include BoltBus, YO! Bus, Greyhound Express, and Greyhound Connect.
You can book a ticket online through the Greyhound website, via the Greyhound mobile app, by calling customer service at (214) 849-6246, or at a Greyhound station.
You can check your trip status online through the Greyhound website or mobile app by entering your schedule number and departure date.
Greyhound allows one free carry-on bag and one checked bag per passenger. Additional checked bags and oversized items may incur fees. Detailed baggage policies are available on the Greyhound website.
Greyhound's cancellation policy issues refunds as vouchers, not cash, regardless of the original payment method. Vouchers are valid for 12 months and can be applied to future Greyhound or FlixBus travel anywhere in their network. Booking fees and service fees are non-refundable. To cancel, use the "Manage My Booking" feature on greyhound.com or the app up to 15 minutes before departure. If you believe a cash refund is warranted due to extraordinary circumstances, contact Greyhound customer service at (800) 231-2222.
If your bus departed more than 120 minutes late from your original departure point, you may be eligible to rebook on an alternate trip for free or request a voucher through the "Manage My Booking" feature. Delays that occur while a bus is already en route — due to traffic, weather, or road conditions — are generally not eligible for refunds as long as you reached your destination. To request a refund for a qualifying delay, use the trip delay refund form at help.greyhound.com.
If your bus departed before the scheduled time and you were at the stop or station, contact Greyhound customer service immediately at (800) 231-2222. You may also submit feedback through help.greyhound.com. Greyhound's terms of service require buses to depart at the scheduled time; early departure may qualify you for a rebooking at no additional charge.
Report lost or damaged baggage as soon as possible by submitting a lost item request at help.greyhound.com. Greyhound states that investigations may take up to 7 business days. You may also call the baggage claims department directly at (214) 849-6246, Monday through Friday, 7 a.m. to 7 p.m. central time. Note that Greyhound expressly disclaims liability for lost or damaged baggage in its terms of travel.
Greyhound provides accommodations for customers with disabilities, including wheelchair and mobility scooter assistance. For TTY or TDD calls, reach Greyhound at (800) 345-3109, available 24 hours a day, 7 days a week. Detailed information is at greyhound.com/help-and-info/customers-with-disabilities. If you need to report a failure to accommodate a disability-related need, contact customer service at (800) 231-2222 or submit a complaint at help.greyhound.com.
Greyhound's Road Rewards loyalty program ended July 7, 2022, following Flix SE's acquisition of the company. Greyhound does not currently have a loyalty program. Greyhound does occasionally offer promotional discounts on tickets, including advance-purchase discounts and seasonal promotions. Check greyhound.com/deals-and-promos for current offers.
Greyhound is owned by Flix North America, Inc., a subsidiary of Germany-based Flix SE (formerly FlixMobility). Flix SE acquired Greyhound from U.K.-based FirstGroup in October 2021. Flix SE also operates FlixBus in the United States, Canada, and Mexico, and Greyhound tickets are now interoperable with the broader FlixBus network.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published October 1, 2015. Updated May 29, 2026.