Greyhound Bus Lines Customer Service Contacts

Greyhound is a provider of intercity bus transportation.

How to reach a person at Greyhound Bus Lines

Customer service: (214) 849-8966

Toll Free: (800) 231-2222

Greyhound Bus Lines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Greyhound Bus Lines

The company responds to most customer complaints in a satisfactory manner. Here’s a problem where it left its passengers out in the cold, and a Greyhound bus problem that turned into an expensive travel lesson.

How to resolve a problem with Greyhound Bus Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Greyhound Bus Lines physical address

350 North Saint Paul Street
Patriot Center
Dallas, TX 75201

Greyhound Bus Lines social media channels


Greyhound Bus Lines executive customer service contacts

Primary Contact
David Mussa
Vice President, Customer Experience
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201

Secondary Contact
Tim Parrish
Chief Operating Officer
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201

Chief Executive
Kadir “Kai” Boysan
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201


Frequently asked questions about Greyhound

How can I contact Greyhound customer service?

What is Greyhound's international telephone number?

How can I contact baggage claims and service department?

When can I call the baggage claims and service department?

Monday to Friday, 7 a.m. to 7 p.m. Central time.

What is Greyhound's mailing address?

PO Box 660362
Dallas, TX

Who owns Greyhound?

Greyhound is owned by FirstGroup.

What are some of the other Greyhound operating entities?

Additional operating entities include BoltBus, YO! Bus, Greyhound Express, and Greyhound Connect.

How do I book a Greyhound ticket?

You can book a ticket online through the Greyhound website, via the Greyhound mobile app, by calling customer service at (214) 849-6246, or at a Greyhound station.

How do I check my trip status?

You can check your trip status online through the Greyhound website or mobile app by entering your schedule number and departure date.

What is Greyhound's baggage policy?

Greyhound allows one free carry-on bag and one checked bag per passenger. Additional checked bags and oversized items may incur fees. Detailed baggage policies are available on the Greyhound website.

How to get professional help with your Greyhound Bus Lines problem

If you need help with Greyhound Bus Lines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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