Founded in 1914, Greyhound is the largest provider of intercity bus transportation, serving over 3,800 destinations across the United States, Canada, and Mexico. Additional operating entities include: BoltBus, YO! Bus, Greyhound Express, and Greyhound Connect.
Greyhound is owned by FirstGroup plc, the leading transport operator in the United Kingdom and North America.
Responsiveness rating
What you need to know about Greyhound Bus Lines
We receive many complaints about Greyhound Bus Lines. We have problem where it was leaving it’s passengers out in the cold, an article where Greyhound’s delay left a passenger stranded, and, of course, a Greyhound bus problem that became a very expensive travel lesson.
How to resolve a problem with Greyhound Bus Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
https://www.greyhound.com
Phone Contacts
Main: (214) 849-8000
Customer Service: (214) 849-8966
Toll Free: (800) 231-2222
International: +1 (214) 849-8100
Assistance for customers with disabilities: (800) 752-4841
TDD/TTY: (800) 345-3109 (5AM – 2AM Central time zone – days not specified)
Español: (800) 531-5332 (5:00AM – 2AM Central time zone – days not specified)
Baggage claims & service: (214) 849-6246 (7AM – 7PM Central time zone, Monday through Friday)
Email Contacts
Website support: [email protected]
Customer Service Resources
Additional address:
PO Box 660362
Dallas, TX
Company states, “Please do not write to the local terminals for customer or baggage assistance matters.”
Social Media Contacts
Executive Contacts
Primary Contact
Myron Watkins
Vice President, Customer Experience
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
[email protected]
Secondary Contact
Bill Blankenship
Chief Operating Officer
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
[email protected]
Chief Executive
Dave Leach
President and CEO
350 North Saint Paul Street
Patriot Center
Dallas, TX 75201
[email protected]
This contact was published on October 1, 2015 and updated on September 29, 2023.
