Green Motion Customer Service Contacts

Green Motion focuses on offering eco-friendly vehicles. It rents out cars like hybrids and electric cars.

How to reach a person at Green Motion

Customer service: +44 2071864000

Green Motion Responsiveness rating

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What you need to know about Green Motion

Green Motion customer service response times

Green Motion’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes to receive a response.
Phone number: Customers can contact Green Motion at +44 2071864000.
Availability: Phone support is available Monday to Sunday from 7 a.m. to 9 p.m. Greenwich time, but the response times may be slower during peak periods, like sales events or holidays.  
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Green Motion at reservations@greenmotion.com.  
Live chatGreen Motion does not have live chat.  
Social mediaResponse time: Green Motion is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Green Motion

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Green Motion mailing address

Unit 1 Aspen Farm
Sheep Lane, Milton Keynes MK17 9HD

Green Motion loyalty program

Green Motion’s “Drive Green” loyalty program rewards customers based on the number of rentals booked directly through their website. The program has four tiers: after 6 rentals, customers receive small discounts (up to 5% off future rentals and 10% off on their birthday). After 10 rentals, discounts increase slightly, and perks like a reduced additional driver fee are added. At 14 and 20 rentals, the discounts grow (up to 20% off future rentals and 25% off on birthdays), with extra perks like discounted GPS rental. Only rentals made through Green Motion’s website count, and users must create an account to track their status.

Green Motion social media channels


Green Motion executive customer service contacts

Primary Contact
Natalie Fallon
Customer Care and Quality Manager
Unit 1 Aspen Farm
Sheep Lane, Milton Keynes MK17 9HD
NatalieFallon@greenmotion.com

Secondary Contact
Naomi Suzuki
Chief Operating Officer
Unit 1 Aspen Farm
Sheep Lane, Milton Keynes MK17 9HD
Naomi@greenmotion.com

Chief Executive
Richard Lowden
Unit 1 Aspen Farm
Sheep Lane, Milton Keynes MK17 9HD
RichardLowden@greenmotion.com

Green Motion customer service policies

How does Green Motion protect my personal data?

Green Motion collects and retains personal data as long as necessary for service provision and legal compliance. Users can request access, correction, or deletion of their data, but verification may be required. The company shares personal information with third-party service providers, who are contractually obligated to follow its privacy policies. Security measures, including encryption, are in place to protect user data, but the company acknowledges that no system is entirely secure. In case of a data breach, Green Motion states it will notify affected users and outline response actions.

What are Green Motion terms of use?

Green Motion’s terms of use set the rules for accessing and using its website. Users can browse services and make bookings for personal use only but are prohibited from copying, modifying, or selling website content. It must keep login details secure and are responsible for any actions under its account. Fraudulent bookings, unauthorized data extraction, and interference with the website are not allowed. Green Motion may cancel bookings or refuse service if fraud is suspected. Fees are generally non-refundable, and cancellations may incur charges. The company is not liable for unauthorized transactions or website disruptions. Users must indemnify Green Motion against claims related to misuse, and disputes are governed by English law.

How do I book through Green Motion?

To book a vehicle through Green Motion, users must visit its website, select pick-up and drop-off locations, rental dates, and a vehicle type. Optional extras like child seats or GPS can be added. After reviewing the details, users confirm the booking and receive a confirmation email. A pre-registration service is available to upload documents in advance, reducing wait times at pick-up. Required documents include a valid driver’s license, a credit card in the main driver’s name, photo ID (such as a passport for international rentals), and proof of address.

Frequently asked questions about Green Motion

What is Green Motion?

Green Motion is a car rental company that focuses on eco-friendly vehicles. It offers a range of low-emission and electric cars, aiming to reduce the environmental impact of car rentals.

Who owns Green Motion?

Green Motion was founded and is owned by Richard Lowden, who also serves as the company’s CEO.

How do I email Green Motion?

You can email Green Motion by using the contact form on its website, or directly at reservations@greenmotion.com for general inquiries.

How to get professional help with your Green Motion problem

If you need help with Green Motion, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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