Green Motion Customer Service Contacts

Green Motion collects and retains personal data as long as necessary for service provision and legal compliance. Users can request access, correction, or deletion of their data, but verification may be required. The company shares personal information with third-party service providers, who are contractually obligated to follow its privacy policies. Security measures, including encryption, are in place to protect user data, but the company acknowledges that no system is entirely secure. In case of a data breach, Green Motion states it will notify affected users and outline response actions.

Green Motion’s terms of use set the rules for accessing and using its website. Users can browse services and make bookings for personal use only but are prohibited from copying, modifying, or selling website content. It must keep login details secure and are responsible for any actions under its account. Fraudulent bookings, unauthorized data extraction, and interference with the website are not allowed. Green Motion may cancel bookings or refuse service if fraud is suspected. Fees are generally non-refundable, and cancellations may incur charges. The company is not liable for unauthorized transactions or website disruptions. Users must indemnify Green Motion against claims related to misuse, and disputes are governed by English law.

To book a vehicle through Green Motion, users must visit its website, select pick-up and drop-off locations, rental dates, and a vehicle type. Optional extras like child seats or GPS can be added. After reviewing the details, users confirm the booking and receive a confirmation email. A pre-registration service is available to upload documents in advance, reducing wait times at pick-up. Required documents include a valid driver’s license, a credit card in the main driver’s name, photo ID (such as a passport for international rentals), and proof of address.