Green Motion

Green Motion focuses on offering eco-friendly vehicles. It rents out cars like hybrids and electric cars.

Telephone
Customer service : +44 2071864000
Email
Mailing address
Unit 1 Aspen Farm
Sheep Lane, Milton Keynes MK17 9HD
Website
greenmotion.com

What you need to know about Green Motion

How to resolve a problem with Green Motion

Try self-service first

Use our proven resolution methods, or Green Motion’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Green Motion respond?

Phone support
Phone inquiries typically take 1 to 30 minutes to receive a response.Phone number: Customers can contact Green Motion at +44 2071864000.Availability: Phone support is available Monday to Sunday from 7 a.m. to 9 p.m. Greenwich time, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Green Motion at reservations@greenmotion.com.  
Live chat
Green Motion does not have live chat.  
Social media
Green Motion is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Green Motion customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Natalie Fallon
Customer Care and Quality Manager
Secondary
Naomi Suzuki
Chief Operating Officer
Chief Executive
Richard Lowden

Green Motion customer service policies

Green Motion collects and retains personal data as long as necessary for service provision and legal compliance. Users can request access, correction, or deletion of their data, but verification may be required. The company shares personal information with third-party service providers, who are contractually obligated to follow its privacy policies. Security measures, including encryption, are in place to protect user data, but the company acknowledges that no system is entirely secure. In case of a data breach, Green Motion states it will notify affected users and outline response actions.

Green Motion loyalty program

Green Motion’s "Drive Green" loyalty program rewards customers based on the number of rentals booked directly through their website. The program has four tiers: after 6 rentals, customers receive small discounts (up to 5% off future rentals and 10% off on their birthday). After 10 rentals, discounts increase slightly, and perks like a reduced additional driver fee are added. At 14 and 20 rentals, the discounts grow (up to 20% off future rentals and 25% off on birthdays), with extra perks like discounted GPS rental. Only rentals made through Green Motion’s website count, and users must create an account to track their status.

Frequently asked questions about Green Motion

Green Motion is a car rental company that focuses on eco-friendly vehicles. It offers a range of low-emission and electric cars, aiming to reduce the environmental impact of car rentals.
Green Motion was founded and is owned by Richard Lowden, who also serves as the company’s CEO.
You can email Green Motion by using the contact form on its website, or directly at reservations@greenmotion.com for general inquiries.

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