GoToGate
Gotogate is an online travel agency that sells flights worldwide. It is part of Sweden's Etraveli Group.
What you need to know about GoToGate
We receive many complaints about GoToGate, with problems ranging from incorrect ticketing to delayed refunds.
How to resolve a problem with GoToGate
Try self-service first
Use our proven resolution methods.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Frequently asked questions about GoToGate
If you have any feedback or a complaint regarding your experience with GoToGate, fill out the "contact us" form, which is available on its website. Alternatively, you can send an email to customerservice@Gotogate.support for general inquiries and assistance.
GoToGate is headquartered in Uppsala, Sweden.
GoToGate handles refunds and changes based on airline rules that vary.
Yes, GoToGate is an online travel agency that specializes in selling air travel.
GoToGate will contact the airline on your behalf to process your refund. You will receive an email notification once the refund has been processed.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 30, 2023. Updated November 8, 2026.