GoToGate Customer Service Contacts

GoToGate is an online travel agency based in Uppsala, Sweden. It is a subsidiary of Flight Network. For executive contact information, please see the Flight Network page.

How to reach a person at GoToGate

Customer service: (786) 405-8511

GoToGate Responsiveness rating


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What you need to know about GoToGate

We receive many complaints about GoToGate, with problems ranging from incorrect ticketing to delayed refunds. If you

How to resolve a problem with GoToGate

Use the online form and appeal to the executive contacts listed below if you can’t get the problem fixed.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

GoToGate mailing address

2121 NW 2nd Ave.
Florida, Miami 33127

Frequently asked questions about GoToGate

How do I file a complaint with GoToGate?

If you have any feedback or a complaint regarding your experience with GoToGate, fill out the “contact us” form, which is available on its website. Alternatively, you can send an email to for general inquiries and assistance.

Where is the headquarters of GoToGate?

GoToGate is headquartered in Uppsala, Sweden.

Is GoToGate tickets refundable?

GoToGate handles refunds and changes based on airline rules that vary.

Is GoToGate an agency?

Yes, GoToGate is an online travel agency that specializes in selling air travel.

How do I get a refund from GoToGate?

GoToGate will contact the airline on your behalf to process your refund. You will receive an email notification once the refund has been processed.

How to get professional help with your GoToGate problem

If you need help with GoToGate, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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