Godiva Chocolatier

Godiva Chocolatier is a Belgian brand known for its premium chocolate products.

Telephone
Main : (800) 946-3482
Email
Mailing address
200 Cottontail Lane, Suite A
Somerset, NJ 08873
Website
godiva.com

What you need to know about Godiva Chocolatier

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Godiva Chocolatier

Try self-service first

Use our proven resolution methods, or Godiva Chocolatier’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Godiva Chocolatier respond?

Phone support
Representatives are available Monday through Friday from 9 a.m. to 6 p.m. Eastern time.
 
Call customer service at (800) 946-3482. 
Email support
Godiva Chocolatier's response times for email inquiries typically vary, but users can expect a reply within 1 to 2 business days.

Email Godiva Chocolatier at letters@godiva.com.
Live chat
Godiva Chocolatier offers a live chat feature on its website, providing customers with quick assistance. Live chat support is available Monday to Friday from 9 a.m. to 6 p.m. Eastern time.
Social media
Godiva Chocolatier is active on social media platforms such as Facebook, Instagram, and X, where it shares updates, promotions, and product information.

Here's how to reach Godiva Chocolatier via social media.
Help center/FAQ
Godiva Chocolatier's help center/FAQ provides immediate answers to common questions about products, orders, shipping, and more.
Verified contacts

Godiva Chocolatier customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Laura Casciano
Senior Operations Manager II, Ecommerce
Secondary
Bedrihan Gürsel
Head of Social Media Operation and Customer Relationship

Additional contacts

Mehmet Tütüncü
Vice Chair

Godiva Chocolatier customer service policies

Godiva Chocolatier's privacy policy describes how the company collects, uses, and shares customer information, as well as measures taken to protect such information.  

Godiva Chocolatier loyalty program

Godiva Chocolatier does not have a loyalty program.

Frequently asked questions about Godiva Chocolatier

Godiva Chocolatier is a unit of Pladis Global, which was formed in 2016 as a subsidiary of Yıldız Holding of Turkey.
To contact Godiva Chocolatier call (800) 946-3482 or email letters@godiva.com.
Yes, Godiva Chocolatier can be contacted via an online chat service.

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