Godiva Chocolatier is a Belgian brand known for its premium chocolate products.
Godiva Chocolatier Responsiveness rating
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What you need to know about Godiva Chocolatier
The company responds to most customer complaints in a satisfactory manner.
- Godiva Chocolatier’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Godiva Chocolatier with our insider guide or through its executive contacts.
- Godiva Chocolatier’s customer service policies are standard. Here are our frequently asked questions about Godiva Chocolatier.
Godiva Chocolatier customer service response times
Godiva Chocolatier’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Representatives are available Monday through Friday from 9 a.m. to 6 p.m. (Eastern time). Call customer service at (800) 946-3482. |
| Email support | Godiva Chocolatier’s response times for email inquiries typically vary, but users can expect a reply within 24 to 48 business hours (Monday to Friday, 9 a.m. – 6 p.m. Eastern time). Email Godiva Chocolatier at letters@godiva.com. |
| Live chat | Godiva Chocolatier offers a live chat feature on its website, providing customers with quick assistance. Live chat support is available Monday to Friday from 9 a.m. to 6 p.m. Eastern time. |
| Social media | Godiva Chocolatier is active on social media platforms such as Facebook, Instagram, and X, where it shares updates, promotions, and product information. |
| Help center/FAQ | Godiva Chocolatier’s help center/FAQ provides immediate answers to common questions about products, orders, shipping, and more. |
How to resolve a problem with Godiva Chocolatier
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Godiva Chocolatier mailing address
200 Cottontail Lane
Suite A
Somerset, NJ 08873
Godiva Chocolatier loyalty program
Godiva Chocolatier does not have a loyalty program.
Godiva Chocolatier social media channels
Godiva Chocolatier executive customer service contacts
Primary Contact
Bedrihan Gürsel
Head of Social Media Operation and Customer Relationship
Yildiz Towers
Istanbul, Turkey 34340
bedrihan.gursel@yildizholding.com.tr
Secondary Contact
Mehmet Tütüncü
Vice Chair
Yildiz Towers
Istanbul, Turkey 34340
mehmet.tutuncu@yildizholding.com.tr
Chief Executive
Ali Ülker
Yildiz Towers
Istanbul, Turkey 34340
ali.ulker@yildizholding.com.tr
Godiva Chocolatier customer service policies
What is Godiva Chocolatier's privacy policy?
Godiva Chocolatier’s privacy policy outlines how the company collects, uses, and protects customer information.
What are Godiva Chocolatier's terms of use?
Godiva Chocolatier’s terms of use outline the rules and conditions for using its website, including policies on purchases, intellectual property, limitations of liability, and user responsibilities.
What is Godiva Chocolatier's accessibility statement?
Godiva Chocolatier is committed to ensuring its website is accessible to all customers, including those with disabilities.
Godiva Chocolatier self-service links
How can I check my order status online?
Visit the website, log into your account, navigate to the “Order History” section, and select the order you want to track.
How do I update my account information?
Visit the website, log into your account, navigate to the “Account Settings” section, and update your personal details, including your billing address, shipping address, and contact information.
Can I return or exchange an item from Godiva Chocolatier?
Godiva does not offer returns or refunds due to the perishable nature of its products. However, if your order arrives in unsatisfactory condition, you can contact Customer Care within 30 days with a description and photos for assistance with a replacement or exchange.
What is the relationship between Godiva Chocolatier and Yildiz Holding of Turkey?
Godiva Chocolatier is a unit of Pladis Global, which was formed in 2016 as a subsidiary of Yildiz Holding of Turkey.
How can I contact Godiva Chocolatier customer service?
To contact Godiva Chocolatier call (800) 946-3482 or email letters@godiva.com.
Does Godiva Chocolatier have an online chat service?
Yes, Godiva Chocolatier can be contacted via an online chat service.
How to get professional help with your Godiva Chocolatier problem
If you need help with Godiva Chocolatier, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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