Glossier
Glossier is a company that sells skin care and makeup products.
What you need to know about Glossier
Glossier’s customer service response times can vary depending on the method of contact, but the company typically aims to reply to inquiries within 1-3 business days via email or its online support system.
- Glossier’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Glossier with our insider guide or through our executive contacts.
- Glossier's customer service policies are standard. Here are our frequently asked questions about Glossier.
How to resolve a problem with Glossier
Try self-service first
Use our proven resolution methods, or Glossier’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Glossier respond?
Glossier customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Glossier self-service links
- Check the return eligibility.
- Initiate the return or exchange online.
- Package the item and send it back using the provided instructions.
- Receive a refund or exchange once the return is processed.
Glossier customer service policies
Glossier loyalty program
Glossier does not offer a loyalty program.
Frequently asked questions about Glossier
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