GetYourGuide is an online platform that allows users to book tours, activities, and experiences in destinations worldwide.
GetYourGuide Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about GetYourGuide
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with GetYourGuide
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
GetYourGuide mailing address
GmbH Erkelenzdamm 59/61
10999 Berlin, Germany
GetYourGuide executive customer service contacts
Primary Contact
Tao Tao
COO
GmbH Erkelenzdamm 59/61
10999 Berlin, Germany
tao.tao@getyourguide.com
Secondary Contact
Ameet Ranadive
Chief Product Officer
GmbH Erkelenzdamm 59/61
10999 Berlin, Germany
ameet.ranadive@getyourguide.com
Chief Executive
Johannes Reck
GmbH Erkelenzdamm 59/61
10999 Berlin, Germany
johannes.reck@getyourguide.com
How can I contact GetYourGuide customer service?
Call (844) 326-5840.
Does GetYourGuide have an online contact form?
Yes, you can find the online contact form here.
What is the cancellation policy?
Most tours and activities booked through GetYourGuide can be canceled up to 24 hours before the scheduled event for a full refund. However, cancellation policies may vary depending on the specific activity or provider.
How do I change my booking?
You can manage your bookings through your GetYourGuide account. If you need to make changes, you should check the specific terms for the activity and contact customer service at (844) 326-5840 if necessary.
What should I do if I haven't received my booking confirmation?
If you don’t receive a confirmation email within a few hours of booking, check your spam folder. If it’s still missing, contact GetYourGuide customer support at (844) 326-5840 for assistance.
How to get professional help with your GetYourGuide problem
If you need help with GetYourGuide, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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