GetYourGuide

GetYourGuide is an online platform that allows users to book tours, activities and experiences in destinations worldwide.

Telephone
Main : (844) 326-5840
Mailing address
Sonnenburger Str. 71-75
10437 Berlin, Germany
Website
getyourguide.com

What you need to know about GetYourGuide

You can reach GetYourGuide’s customer service by phone, through its online contact form, or via its mobile app. Our executive contacts go up to Chief Executive Officer Johannes Reck. Elliott Advocacy rates GetYourGuide’s customer service responsiveness 3 out of 5.

How to resolve a problem with GetYourGuide

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

GetYourGuide customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Tao Tao
Chief Operating Officer
Secondary
Rob Rekrutiak
Chief Product Officer
Chief Executive
Johannes Reck
Chief Executive Officer

Frequently asked questions about GetYourGuide

Log in to your account and use the website contact form, use their app or call (844) 326-5840.
Yes, you can find the online contact form here.
Most tours and activities booked through GetYourGuide can be canceled up to 24 hours before the scheduled event for a full refund. However, cancellation policies may vary depending on the specific activity or provider.
You can manage your bookings through your GetYourGuide account on the website or the app. If you need to make changes, check the specific terms for the activity and contact customer service at (844) 326-5840 if necessary.
If you don't receive a confirmation email within a few hours of booking, check your spam folder. If it's still missing, contact GetYourGuide customer support at (844) 326-5840 for assistance.

Outdated info? Report it here