Gentle Giant Moving Company is a U.S.-based moving and storage provider founded in 1980, offering services for residential and commercial relocations.
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What you need to know about Gentle Giant Moving Company
Customer service experiences with Gentle Giant Moving Company can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Gentle Giant Moving Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Gentle Giant Moving Company with our insider guide or through our executive contacts.
- Gentle Giant Moving Company’s customer service policies are standard. Here are our frequently asked questions about Gentle Giant Moving Company.
Gentle Giant Moving Company customer service response times
Gentle Giant Moving Company offers customer service through various platforms, including phone and online contact forms. Specific response times are not publicly detailed.
For immediate assistance, contacting Gentle Giant directly by phone is recommended.
| Phone | Generally provides the fastest response for immediate assistance. Call (800) 442-6863. |
| Online contact form | Responses typically occur within one business day. |
| Social media | Response times may vary but are generally within 24–48 hours for inquiries. |
How to resolve a problem with Gentle Giant Moving Company
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Gentle Giant Moving Company mailing address
7 McKay Avenue
Floor 2
Winchester, MA 01890
Gentle Giant Moving Company executive customer service contacts
Primary Contact
Danielle Rankin
Marketing Director
7 McKay Avenue
Floor 2
Winchester, MA 01890
drankin@gentlegiant.com
Secondary Contact
John Dalton
Regional Manager
7 McKay Avenue
Floor 2
Winchester, MA 01890
jdalton@gentlegiant.com
Chief Executive
Larry O’Toole
7 McKay Avenue
Floor 2
Winchester, MA 01890
lotoole@gentlegiant.com
How much will my move cost?
For local moves, estimates are based on an hourly rate, including drive time. Long-distance moves are typically priced at a flat rate after assessing your inventory and delivery timeframe.
How far in advance should I schedule my move?
It’s advisable to schedule your move at least two weeks in advance to secure your preferred date and time. While Gentle Giant accommodates last-minute requests, early planning offers greater flexibility.
Do I need to empty my filing cabinets before moving?
It’s recommended to empty filing cabinets to prevent damage and ensure safe transport. This also reduces the weight, making the moving process more efficient.
Is it possible to move during inclement weather?
Yes, Gentle Giant operates in various weather conditions, taking necessary precautions to protect your belongings during transit.
How to get professional help with your Gentle Giant Moving Company problem
If you need help with Gentle Giant Moving Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.