Gentle Giant Moving Company

Gentle Giant Moving Company is a U.S.-based moving and storage provider founded in 1980, offering services for residential and commercial relocations.

Telephone
Main : (800) 442-6863
Mailing address
7 McKay Avenue, Floor 2
Winchester, MA 01890
Website
gentlegiant.com

What you need to know about Gentle Giant Moving Company

Customer service experiences with Gentle Giant Moving Company can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Gentle Giant Moving Company

Try self-service first

Use our proven resolution methods, or Gentle Giant Moving Company’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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How fast does Gentle Giant Moving Company respond?

Phone
Generally provides the fastest response for immediate assistance. Call (800) 442-6863.
Online contact form
Responses typically occur within one business day.
Social media
Response times may vary but are generally within 24–48 hours for inquiries.
Verified contacts

Gentle Giant Moving Company customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Danielle Rankin
Marketing Director
Secondary
John Dalton
Regional Manager
Chief Executive
Larry O’Toole
Chief Executive
Chief Executive
Larry O'Toole

Gentle Giant Moving Company customer service policies

Gentle Giant Moving Company's privacy policy outlines the company's practices regarding the collection, use, and protection of personal information obtained through their website and services. It details the types of data collected, such as contact information and browsing behavior, and explains how this information is utilized to improve services and communication with customers. The policy also addresses the use of cookies, third-party links, and measures taken to safeguard user data. For comprehensive details, you can review the privacy policy directly on the website.

Gentle Giant Moving Company loyalty program

Gentle Giant Moving Company does not have a customer loyalty program.

Frequently asked questions about Gentle Giant Moving Company

For local moves, estimates are based on an hourly rate, including drive time. Long-distance moves are typically priced at a flat rate after assessing your inventory and delivery timeframe.
It's advisable to schedule your move at least two weeks in advance to secure your preferred date and time. While Gentle Giant accommodates last-minute requests, early planning offers greater flexibility.
It's recommended to empty filing cabinets to prevent damage and ensure safe transport. This also reduces the weight, making the moving process more efficient.
Yes, Gentle Giant operates in various weather conditions, taking necessary precautions to protect your belongings during transit.

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