General Mills is a whole grain oat-based breakfast cereal produced by General Mills.
How to reach a person at General Mills
Main: (800) 248-7310
General Mills Responsiveness rating
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What you need to know about General Mills
The company responds to most customer complaints in a satisfactory manner.
- General Mills’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with General Mills with our insider guide or through its executive contacts.
- General Mills’ customer service policies are standard. Here are our frequently asked questions about General Mills.
General Mills customer service response times
General Mills’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Hours of operation: Monday through Friday from 7 a.m. to 7 p.m. Central time. Response times can vary, but the company generally assists customers promptly within these hours. Expect longer wait times during peak periods or after holidays. Call customer service at (800) 248-7310. |
| Email support | Hours of operation: Monday through Friday from 7 a.m. to 7 p.m. Central time. General Mills typically responds within 1 to 2 business days. Response times may vary depending on the volume of inquiries. Email General Mills at consumer.services@genmills.com. |
| Live chat | Hours of operation: Monday through Friday from 7 a.m. to 7 p.m. Central time. General Mills offers live chat support during regular business hours. Response times may vary depending on the volume of inquiries. During peak times or after holidays, wait times may be longer. |
| Social media | General Mills’ customer service on social media typically responds within a few hours to a day, depending on the platform and inquiry volume. The company is active on X and Facebook, where users can reach out via direct message or post on its pages. Here’s how to reach General Mills via social media. |
| Help center/FAQ | General Mills offers a help center and FAQ section on its website, where users can find answers to common questions regarding products, nutrition, recalls, and more. |
How to resolve a problem with General Mills
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.General Mills mailing address
1 General Mills Boulevard
Minneapolis, MN 55426
General Mills loyalty program
General Mills does not have a loyalty program.
General Mills social media channels
General Mills executive customer service contacts
Primary Contact
Josh Yates
Chief Customer Officer
1 General Mills Boulevard
Minneapolis, MN 55426
josh.yates@generalmills.com
Secondary Contact
Dana McNabb
President
1 General Mills Boulevard
Minneapolis, MN 55426
dana.mcnabb@generalmills.com
Chief Executive
Jeff Harmening
1 General Mills Boulevard
Minneapolis, MN 55426
jeff.harmening@generalmills.com
General Mills customer service policies
What is General Mills' privacy policy?
General Mills’ privacy policy outlines how the company collects, uses, and protects personal information provided by customers. It explains the types of data the company collects, such as contact details, browsing activity, and purchase information.
What are General Mills' terms of use?
General Mills’ terms of use govern the use of its website and online services. These terms outline the rules and conditions under which users can access and interact with the site, including intellectual property rights, acceptable use of content, and limitations of liability.
How does General Mills handle product recalls?
General Mills addresses product recalls by informing consumers through its website, public notifications, and other communication channels.
General Mills self-service links
How can I update my contact information with General Mills online?
Visit the website and navigate to the “Contact Us” page. You can access the customer service section, where you’ll find an online contact form. Fill out the form with your current and new contact details, specifying that you want to update your information.
How can I get answers about specific brands under General Mills?
Visit the website and select the specific brand page (e.g., Cheerios, Haagen-Dazs) for detailed product and brand-specific information.
How do I find allergen information for General Mills products?
You can find allergen information for General Mills products on its product packaging or by visiting the website and searching for specific product details.
How can I contact General Mills customer service?
To contact General Mills call (800) 248-7310 or email consumer.services@genmills.com.
Does General Mills have an online chat service?
Yes, General Mills can be contacted via an online chat service.
Does General Mills offer gluten-free products?
Yes, General Mills offers a variety of gluten-free products, including certain cereals, snacks, and baking mixes.
How to get professional help with your General Mills problem
If you need help with General Mills, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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