General Mills

General Mills is a whole grain oat-based breakfast cereal produced by General Mills.

Telephone
Main : (800) 248-7310
Email
Mailing address
1 General Mills Boulevard
Minneapolis, MN 55426
Website
cheerios.com

What you need to know about General Mills

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with General Mills

Try self-service first

Use our proven resolution methods, or General Mills’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does General Mills respond?

Phone support
Hours of operation:

Monday through Friday from 7 a.m. to 7 p.m. Central time.

Response times can vary, but the company generally assists customers promptly within these hours. Expect longer wait times during peak periods or after holidays.

Call customer service at (800) 248-7310.
Email support
Hours of operation:

Monday through Friday from 7 a.m. to 7 p.m. Central time.

General Mills typically responds within 1 to 2 business days. Response times may vary depending on the volume of inquiries.

Email General Mills at consumer.services@genmills.com.
Live chat
Hours of operation:

Monday through Friday from 7 a.m. to 7 p.m. Central time.

General Mills offers live chat support during regular business hours. Response times may vary depending on the volume of inquiries. During peak times or after holidays, wait times may be longer.
Social media
General Mills' customer service on social media typically responds within a few hours to a day, depending on the platform and inquiry volume. The company is active on X and Facebook, where users can reach out via direct message or post on its pages.

Here's how to reach General Mills via social media.
Help center/FAQ
General Mills offers a help center and FAQ section on its website, where users can find answers to common questions regarding products, nutrition, recalls, and more.
Verified contacts

General Mills customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Josh Yates
Chief Customer Officer
Secondary
Dana McNabb
President
Chief Executive
Jeff Harmening

General Mills customer service policies

General Mills’ privacy policy outlines how the company collects, uses, and protects personal information provided by customers. It explains the types of data the company collects, such as contact details, browsing activity, and purchase information.

General Mills loyalty program

General Mills does not have a loyalty program.

Frequently asked questions about General Mills

To contact General Mills call (800) 248-7310 or email consumer.services@genmills.com.
Yes, General Mills can be contacted via an online chat service.
Yes, General Mills offers a variety of gluten-free products, including certain cereals, snacks, and baking mixes.

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