Friendly’s Ice Cream Customer Service Contacts

Friendly’s is a restaurant chain on the United States’ East Coast. Friendly’s was founded in 1935 in Springfield, Mass.

How to reach a person at Friendly’s Ice Cream

Toll Free:  (800) 966-9970

Friendly’s Ice Cream Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Friendly’s Ice Cream

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Friendly’s Ice Cream

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Friendly’s Ice Cream mailing address

1855 Boston Road
Wilbraham, MA 01095-1002

Friendly’s Ice Cream’s social media channels


Friendly’s Ice Cream executive customer service contacts

Chief Executive
Todd Schwendenmann
1855 Boston Road
Wilbraham, MA 01095-1002
[email protected]


Executive Assistant: Laura Cjelka; [email protected]

Frequently asked questions about Friendly’s Ice Cream

How can I contact Friendly’s Ice Cream customer service?

Who owns Friendly’s Ice Cream?

Sun Capital Partners owns Friendly’s Ice Cream.

Who founded Friendly's Ice Cream?

Brothers Curtis and Prestley Blake founded Friendly’s Ice Cream.

Does Friendly’s Ice Cream have an online contact form?

Yes, you can access the online contact form here.

How do I file a complaint about Friendly's Ice Cream?

How to get professional help with your Friendly’s Ice Cream problem

If you need help with Friendly’s Ice Cream, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help