Friendly’s Ice Cream Customer Service Contacts

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Friendly’s is a restaurant chain on the United States’ East Coast. Friendly’s was founded in 1935 in Springfield, Massachusetts, by brothers Curtis Blake and S. Prestley Blake. Friendly’s has 10,000 employees. It is owned by Sun Capital Partners. 

Responsiveness rating


What you need to know about Friendly's Ice Cream

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Friendly's Ice Cream

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


1855 Boston Road
Wilbraham, MA 01095-1002

Phone Contacts

Main: (413) 543-2400
Customer Service: (484) 766-1082
Toll Free: (800) 966-9970

Social Media Contacts


Executive Contacts

Primary Contact
Vijay Chirkout
Director of Operations
1855 Boston Road
Wilbraham, MA 01095-1002
[email protected]

Secondary Contact
Todd Schwendenmann
Executive Vice President
1855 Boston Road
Wilbraham, MA 01095-1002
[email protected]

Chief Executive
John Maguire
Chief Executive Officer
1855 Boston Road
Wilbraham, MA 01095-1002
1 (413) 543-2400 or (800) 966-9970
[email protected]

Executive Assistant: Laura Cjelka

[email protected]