Friendly's Ice Cream Customer Service Contact Support Via Phone Email Exec Contacts

Friendly’s is a restaurant chain on the United States’ East Coast. Friendly’s was founded in 1935 in Springfield, Massachusetts, by brothers Curtis Blake and S. Prestley Blake. Friendly’s has 10,000 employees. It is owned by Sun Capital Partners.

Responsiveness rating

3/5

Friendly's Ice Cream often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Friendly's Ice Cream

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Friendly's Ice Cream

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

1855 Boston Road
Wilbraham, MA 01095-1002
https://www.friendlys.com/

Phone Contacts

Main: (413) 543-2400
Customer Service: (484) 766-1082
Toll Free: (800) 966-9970

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Vijay Chirkout
Director of Operations
1855 Boston Road
Wilbraham, MA 01095-1002
[email protected]

Secondary Contact
Todd Schwendenmann
Executive Vice President
1855 Boston Road
Wilbraham, MA 01095-1002
[email protected]

Chief Executive
John Maguire
Chief Executive Officer
1855 Boston Road
Wilbraham, MA 01095-1002
1 (413) 543-2400 or (800) 966-9970
[email protected]

Executive Assistant: Laura Cjelka

[email protected]