Fred. Olsen Cruise Lines is a UK-based, Norwegian-owned cruise shipping line with four cruise ships. It was founded in 1848. The company headquarters are in Ipswich, Suffolk, in the United Kingdom, and is owned by Bonheur and Ganger Rolf. The company is part of the Fred. Olsen Group.
Responsiveness rating
What you need to know about Fred. Olsen Cruise Lines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fred. Olsen Cruise Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
VAT Number: 927 5336 08 (may be important for customers who are filing for a VAT tax refund)
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Fred. Olsen House
White House Road
Ipswich, Suffolk, U.K. IP1 5LL
https://www.fredolsencruises.com/
Phone Contacts
Main: +44 (0) 1473 742 424
Customer Service: +44 (0) 1473 746167 24-hour information line
Toll Free: 0800 144 8329
Open Mon-Fri: 08:00AM – 08:00PM
Sat: 09:00AM – 5:00PM
Sun: 10:00AM – 4:00PM
Email Contacts
[email protected]
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Clare Ward
Director of Product and Customer Services
Fred. Olsen House
White House Road
Ipswich, Suffolk, U.K. IP1 5LL
[email protected]
Secondary Contact
Ruth Burton
Public Relations Executive
Fred. Olsen House
White House Road
Ipswich, Suffolk, U.K. IP1 5LL
+44 (0) 1473 292407
[email protected]
Peter Deer
Managing Director Fred. Olsen Cruise Lines
Fred. Olsen House
White House Road
Ipswich, Suffolk, U.K. IP1 5LL
+
[email protected]
Chief Executive
Nick Emery
CEO Fred. Olsen Ltd
Fred. Olsen House
White House Road
Ipswich, Suffolk, U.K. IP1 5LL
[email protected]
This contact was published on November 25, 2015 and updated on September 21, 2023.