Fred. Olsen Cruise Lines Customer Service Contacts

Bonheur and Ganger Rolf. The company is part of the Fred. Olsen Group

VAT Number: 927 5336 08 (If you are filing for a VAT tax refund, you will need this number).

Call +44-1473-746167 or email customer.relations@fredolsen.co.uk.

Yes, you can find the online contact form here.

Call +44 (0) 1473 746167 or email customer.relations@fredolsen.co.uk.

To cancel or change your reservation with Fred. Olsen Cruise Lines:

Transfer your booking: If you need to transfer your booking to someone else or change your cruise, you can do so once, but you must do it at least 90 days before your departure date. The new cruise must be worth at least 75 percent of the original booking value, and there’s a nonrefundable fee of 100 pounds per person.

Cancel your booking: If you need to cancel your cruise, you can do so by writing to Fred. Olsen Cruise Lines. You’ll have to pay a cancellation fee based on the following scale:

• 91 days or more before departure: 15% of the total price
• 90-57 days before departure: 60% of the total price
• 56-42 days before departure: 75% of the total price
• 41-16 days before departure: 85% of the total price
• 15 to 0 days before departure: 100% of the total price

Keep in mind that the date of cancellation is the date Fred. Olsen Cruise Lines receives your written notice.

Information about shore excursions and activities at ports of call can be found on its website under the “Shore Excursions” section or by contacting the customer service team. Call +44-1473-746167 or email customer.relations@fredolsen.co.uk.

Fred. Olsen Cruise Lines has medical facilities and qualified staff onboard to handle medical emergencies. Please notify a crew member immediately, and they will assist you accordingly.