flydubai Customer Service Contacts

Flydubai is a low-cost airline based in Dubai, United Arab Emirates. It offers affordable flights to various destinations across the Middle East, Africa, Europe, and Asia.

How to reach a person at flydubai

flydubai Responsiveness rating


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What you need to know about flydubai

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with flydubai

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

flydubai mailing address

Dubai International Airport
Terminal 2, P.O. Box 353
Dubai International Airport

flydubai social media channels


flydubai executive customer service contacts

Primary Contact
Nelson D’souza
Vice President
Dubai International Airport
Terminal 2
Dubai International Airport
Dubai, Dubai, UAE P.O. Box 353


Secondary Contact
Mick Hills
Chief Operational Officer
Dubai International Airport
Terminal 2
Dubai, UAE, P.O. Box 353

Chief Executive
Ghaith Al Ghaith
Dubai International Airport
Terminal 2
Dubai, UAE, P.O. Box 353

Frequently asked questions about Flydubai

How do I contact flydubai?

You can contact flydubai by calling its customer service number at +971-600-54-44-45, or by visiting its official website and using the contact form or chat feature. Additionally, you can reach out to it on its social media channels.

How to complain in flydubai?

To file a complaint with flydubai, use its official website‘s feedback form, contact customer service at +971-600-54-44-45, or email You can also reach out to it through its social media channels.

Does flydubai refund money?

flydubai offers refunds under certain conditions, such as flight cancellations or significant schedule changes initiated by the airline. Refunds are subject to the fare rules and terms and conditions of the ticket purchased. It’s best to check its refund policy on the flydubai website or contact customer service at +971-600-54-44-45.

Is flydubai owned by Emirates?

No, flydubai is not owned by Emirates. However, both airlines are owned by the government of Dubai and have a code-share agreement.

Where is flydubai headquarters?

The headquarters of flydubai is at Dubai International Airport, Terminal 2, PO Box 353, Dubai, UAE.

How do I file a complaint with flydubai?

To file a complaint with flydubai, you can use its feedback form on the flydubai website, email, or call its customer service at +971-600-54-44-45. Providing detailed information about your issue will help expedite the resolution process.

How to get a refund from flydubai?

To request a refund from flydubai, visit its website and fill out the refund request form, or contact its customer service. Ensure you have your booking reference and other relevant details ready.

Who is CEO of flydubai?

The CEO of flydubai is Ghaith Al Ghaith.

How many bags are allowed on flydubai?

Flydubai allows one piece of carry-on baggage with a maximum weight of 7 kg (Economy Class) or 14 kg (Business Class). Checked baggage allowance depends on the fare type and route. For more details, refer to Flydubai’s baggage policy on its website.

Does flydubai provide food?

Yes, Flydubai provides food and beverages on board, but it may vary depending on the flight duration and class of travel. In Economy Class, meals are available for purchase, while in Business Class, meals are included in the ticket price.

How to get professional help with your flydubai problem

If you need help with flydubai, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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