flydubai

Flydubai is a low-cost airline based in Dubai, United Arab Emirates. It offers affordable flights to various destinations across the Middle East, Africa, Europe, and Asia.

Telephone
Main : 2024342277
Main : +971 600 54 44 45
Email
Mailing address
Dubai International Airport, Terminal 2, P.O. Box 353, Dubai International Airport
Dubai, UAE
Website
flydubai.com/en

What you need to know about flydubai

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with flydubai

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

flydubai customer service executives

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Primary
Nelson D'souza
Vice President
Secondary
Mick Hills
Chief Operational Officer
Chief Executive
Ghaith Al Ghaith

Frequently asked questions about Flydubai

You can contact flydubai by calling its customer service number at +971-600-54-44-45, or by visiting its official website and using the contact form or chat feature. Additionally, you can reach out to it on its social media channels.
To file a complaint with flydubai, use its official website's feedback form, contact customer service at +971-600-54-44-45, or email customer.feedback@flydubai.com. You can also reach out to it through its social media channels.
flydubai offers refunds under certain conditions, such as flight cancellations or significant schedule changes initiated by the airline. Refunds are subject to the fare rules and terms and conditions of the ticket purchased. It's best to check its refund policy on the flydubai website or contact customer service at +971-600-54-44-45.
No, flydubai is not owned by Emirates. However, both airlines are owned by the government of Dubai and have a code-share agreement.
The headquarters of flydubai is at Dubai International Airport, Terminal 2, PO Box 353, Dubai, UAE.
To file a complaint with flydubai, you can use its feedback form on the flydubai website, email customer.feedback@flydubai.com, or call its customer service at +971-600-54-44-45. Providing detailed information about your issue will help expedite the resolution process.
To request a refund from flydubai, visit its website and fill out the refund request form, or contact its customer service. Ensure you have your booking reference and other relevant details ready.
The CEO of flydubai is Ghaith Al Ghaith.
Flydubai allows one piece of carry-on baggage with a maximum weight of 7 kg (Economy Class) or 14 kg (Business Class). Checked baggage allowance depends on the fare type and route. For more details, refer to Flydubai's baggage policy on its website.
Yes, Flydubai provides food and beverages on board, but it may vary depending on the flight duration and class of travel. In Economy Class, meals are available for purchase, while in Business Class, meals are included in the ticket price.

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