Florida Blue is a health insurance company that provides medical coverage options to individuals and businesses in Florida.
Florida Blue Responsiveness rating
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What you need to know about Florida Blue
Florida Blue responds to most customer complaints in a satisfactory manner.
- Florida Blue’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Florida Blue with our insider guide or through our executive contacts.
- Florida Blue’s customer service policies are standard. Here are our frequently asked questions about Florida Blue.
Florida Blue customer service response times
Florida Blue’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically offers quick responses during business hours, with wait times averaging around 10 to 30 minutes depending on call volume. Florida Blue customer service is available Monday through Friday from 9 a.m. to 7 p.m., and Saturday 9 a.m. to 4 p.m. (all times Eastern). Call (800) 352-2583. |
| Email support | Responses can take 1 to 3 business days, depending on the complexity of the inquiry. Email csr@floridablue.com. |
| Online contact form | Responses via the online contact form are similar to email expect a response within 1 to 3 business days. |
| Live chat support | Generally provides immediate assistance or short wait times available Monday through Friday from 9 a.m. to 7 p.m., and Saturday 9 a.m. to 4 p.m. (all times Eastern). |
| Social media | Response times via social media vary, but typically inquiries may be answered within a few hours to a day. |
How to resolve a problem with Florida Blue
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Florida Blue mailing address
4800 Deerwood Campus Pkwy
Jacksonville, FL 32246
Florida Blue loyalty program
Florida Blue does not have a loyalty program.
Florida Blue social media channels
Florida Blue executive customer service contacts
Primary Contact
Denise Love
Sr. Director, Customer Solutions
4800 Deerwood Campus Pkwy
Jacksonville, FL 32246
denise.love@floridablue.com
Secondary Contact
Kelvin Ramirez
Customer Service Operations Manager
4800 Deerwood Campus Pkwy
Jacksonville, FL 32246
kelvin.ramirez@floridablue.com
Chief Executive
Patrick Geraghty
4800 Deerwood Campus Pkwy
Jacksonville, FL 32246
patrick.geraghty@floridablue.com
Florida Blue customer service policies
What is Florida Blue's HIPAA-AS notice of privacy practices?
Florida Blue’s HIPAA-AS Privacy Notice explains how personal health information (PHI) is used, disclosed, and protected in compliance with HIPAA regulations. It outlines the company’s duties regarding the privacy of health information, how PHI may be shared for treatment, payment and healthcare operations, and the rights of individuals to access, correct, or restrict their health data. The notice also details Florida Blue’s responsibilities in safeguarding this information.
What are Florida Blue's medical and pharmacy policies and guidelines?
Florida Blue’s medical and pharmacy policies and guidelines provide information on medical coverage, pharmacy utilization, prior authorization requirements, and specific treatment guidelines. They include policies for specialty pharmacy, medication coverage, and medical practices. Providers can access these guidelines to understand coverage criteria, billing, and preventive services.
Florida Blue self-service links
How can I find a doctor?
Search for in-network doctors and health care providers on find a doctor near me.
Where can I find my health toolkit?
Manage benefits, claims, and health records online in the health toolkit section of the Florida Blue website.
Where can I find prescription drug information?
Access pharmacy benefit details, formularies, and drug lists here.
How can I contact Florida Blue customer service?
You can call Florida Blue at (800) 352-2583 or email csr@floridablue.com.
What is the Florida Blue claims process?
The Florida Blue claims process involves submitting your medical bills and claim information through the member portal or by email to csr@floridablue.com. You can track the status of your claims online or by calling Florida Blue customer service at (800) 352-2583 for updates.
How do I find a Florida Blue provider?
You can find a Florida Blue provider by using the “Find a Doctor” tool on the Florida Blue website. Enter your location and search for doctors, hospitals, or specialists within your network.
How to get professional help with your Florida Blue problem
If you need help with Florida Blue, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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