Florida Blue

Florida Blue is a health insurance company that provides medical coverage options to individuals and businesses in Florida.

Telephone
Main : (800) 352-2583
Email
Mailing address
4800 Deerwood Campus Pkwy
Jacksonville, FL 32246
Website
floridablue.com

What you need to know about Florida Blue

Florida Blue responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Florida Blue

Try self-service first

Use our proven resolution methods, or Florida Blue’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Florida Blue respond?

Phone support
Typically offers quick responses during business hours, with wait times averaging around 10 to 30 minutes depending on call volume.

Florida Blue customer service is available Monday through Friday from 9 a.m. to 7 p.m., and Saturday 9 a.m. to 4 p.m. (all times Eastern).

Call (800) 352-2583.
Email support
Responses can take 1 to 3 business days, depending on the complexity of the inquiry.

Email csr@floridablue.com.
Online contact form
Responses via the online contact form are similar to email expect a response within 1 to 3 business days.
Live chat support
Generally provides immediate assistance or short wait times available Monday through Friday from 9 a.m. to 7 p.m., and Saturday 9 a.m. to 4 p.m. (all times Eastern).
Social media
Response times via social media vary, but typically inquiries may be answered within a few hours to a day.
Verified contacts

Florida Blue customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Denise Love
Sr. Director, Customer Solutions
Secondary
Kelvin Ramirez
Customer Service Operations Manager
Chief Executive
Patrick Geraghty
Chief Executive

Florida Blue customer service policies

Florida Blue's HIPAA-AS Privacy Notice explains how personal health information (PHI) is used, disclosed, and protected in compliance with HIPAA regulations. It outlines the company’s duties regarding the privacy of health information, how PHI may be shared for treatment, payment and healthcare operations, and the rights of individuals to access, correct, or restrict their health data. The notice also details Florida Blue's responsibilities in safeguarding this information.

Florida Blue loyalty program

Florida Blue does not have a loyalty program.

Frequently asked questions about Florida Blue

You can call Florida Blue at (800) 352-2583 or email csr@floridablue.com.
The Florida Blue claims process involves submitting your medical bills and claim information through the member portal or by email to csr@floridablue.com. You can track the status of your claims online or by calling Florida Blue customer service at (800) 352-2583 for updates.
You can find a Florida Blue provider by using the "Find a Doctor" tool on the Florida Blue website. Enter your location and search for doctors, hospitals, or specialists within your network.

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