Flagstar Bank is a regional bank and a subsidiary of New York Community Bank, providing banking, mortgage, and financial services.
How to reach a person at Flagstar Bank
Customer service: (888) 248-6423
Flagstar Bank Responsiveness rating
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What you need to know about Flagstar Bank
We have not received any recent complaints about Flagstar Bank.
- Flagstar Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Flagstar Bank with our insider guide or through our executive contacts.
- Flagstar Bank’s customer service policies are standard. Here are our frequently asked questions about Flagstar Bank.
Flagstar Bank customer service response times
Flagstar Bank’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Wait times can vary from a few minutes to over an hour, depending on call volume and the complexity of the inquiry. Peak hours may result in longer delays. Customer service is available Monday through Friday from 8 a.m. to 10 p.m., and Saturday through Sunday from 8 a.m. to 5 p.m. (all times Eastern). Call customer service at (888) 248-6423. |
| Email support | Responses are typically provided within 24 to 48 hours, though more complex issues may take longer. Email customer service at info@flagstar.com. |
| Online contact form | Similar to email, responses are usually received within 24 to 48 hours, with urgent matters potentially addressed sooner. You can find the online contact form here. |
| Live chat support | No live chat support is available. |
| Social media | Response times vary, but customer service teams often reply within a few hours to a business day. Direct messaging may be faster than public posts for inquiries. You can find Flagstar Bank’s social media accounts here. |
How to resolve a problem with Flagstar Bank
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Flagstar Bank mailing address
E115-3
5151 Corporate Drive
Troy, MI 48098-2639
Flagstar Bank loyalty program
Flagstar Bank does not have a loyalty program.
Flagstar Bank Bank social media channels
Flagstar Bank executive customer service contacts
Primary Contact
Aimee Spurlock
SVP, Customer Service
E115-3
5151 Corporate Drive
Troy, MI 48098-2639
aimee.spurlock@flagstar.com
Secondary Contact
Reginald E. Davis
EVP President of Consumer and Small Business Banking
E115-3
5151 Corporate Drive
Troy, MI 48098-2639
reginald.davis@flagstar.com
Chief Executive
Joseph M. Otting
E115-3
5151 Corporate Drive
Troy, MI 48098-2639
joseph.otting@flagstar.com
Flagstar Bank customer service policies
What is Flagstar Bank's privacy policy?
Flagstar Bank’s privacy policy outlines how the bank collects, uses, and protects personal information. The bank gathers data provided by customers, information automatically collected through online services, and details from third-party sources. This information is used to deliver banking services, process transactions, verify identities, and communicate with customers. Flagstar Bank emphasizes safeguarding personal information and does not sell customer data to third parties.
What are Flagstar Bank terms of use?
Flagstar Bank’s terms of use outline the conditions for accessing and using the website and services. By using the site, users agree to comply with these terms, the Privacy Statement, and any additional agreements applicable to specific products or services. Prohibited uses include actions that could harm Flagstar Bank or others, violate laws or interfere with the site’s operation. The bank disclaims liability for third-party linked sites and requires users to access content manually, not through automated means. Modifications to the site or terms can occur without notice, and continued use signifies acceptance of such changes.
Flagstar Bank self-service links
Where can I find my account number?
Locate your Flagstar Bank account number through the following methods:
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On your checks: For checking and money market accounts, your account number is printed at the bottom center of your checks.
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Online banking: Log in to Flagstar’s online banking platform to view your account details, including your account number.
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Mobile banking: Use the Flagstar Mobile Banking app to access your account information on your smartphone or tablet.
How can I find a bank near me?
To locate a Flagstar Bank branch near you, visit the Flagstar Bank branch locator.
How do I contact Flagstar Bank
Call Flagstar Bank at (888) 248-6423 or email info@flagstar.com.
Does Flagstar Bank have an online contact form?
Yes, you can find Flagstar Bank’s online contact form here.
When can I contact Flagstar Bank customer service?
Flagstar Bank customer service is available Monday through Friday from 8 a.m. to 10 p.m., and Saturday through Sunday from 8 a.m. to 5 p.m. (all times Eastern).
How to get professional help with your Flagstar Bank problem
If you need help with Flagstar Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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