Flagstar Bank

Flagstar Bank is a regional bank and a subsidiary of New York Community Bank, providing banking, mortgage, and financial services.

Telephone
Customer service : (888) 248-6423
Email
Mailing address
E115-3, 5151 Corporate Drive
Troy, MI 48098-2639
Website
flagstar.com

What you need to know about Flagstar Bank

We have not received any recent complaints about Flagstar Bank.

How to resolve a problem with Flagstar Bank

Try self-service first

Use our proven resolution methods, or Flagstar Bank’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Flagstar Bank respond?

Phone support
Wait times can vary from a few minutes to over an hour, depending on call volume and the complexity of the inquiry. Peak hours may result in longer delays.

Customer service is available Monday through Friday from 8 a.m. to 10 p.m., and Saturday through Sunday from 8 a.m. to 5 p.m. (all times Eastern).

Call customer service at (888) 248-6423.
Email support
Responses are typically provided within 24 to 48 hours, though more complex issues may take longer.

Email customer service at info@flagstar.com.
Online contact form
Similar to email, responses are usually received within 24 to 48 hours, with urgent matters potentially addressed sooner.

You can find the online contact form here.
Live chat support
No live chat support is available.
Social media
Response times vary, but customer service teams often reply within a few hours to a business day. Direct messaging may be faster than public posts for inquiries.

You can find Flagstar Bank's social media accounts here.
Verified contacts

Flagstar Bank customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Aimee Spurlock
SVP, Customer Service
Secondary
Reginald E. Davis
EVP President of Consumer and Small Business Banking
Chief Executive
Joseph M. Otting
Chief Executive

Flagstar Bank customer service policies

Flagstar Bank's privacy policy outlines how the bank collects, uses, and protects personal information. The bank gathers data provided by customers, information automatically collected through online services, and details from third-party sources. This information is used to deliver banking services, process transactions, verify identities, and communicate with customers. Flagstar Bank emphasizes safeguarding personal information and does not sell customer data to third parties.

Flagstar Bank loyalty program

Flagstar Bank does not have a loyalty program.

Frequently asked questions about Flagstar Bank

Call Flagstar Bank at (888) 248-6423 or email info@flagstar.com.
Yes, you can find Flagstar Bank's online contact form here.
Flagstar Bank customer service is available Monday through Friday from 8 a.m. to 10 p.m., and Saturday through Sunday from 8 a.m. to 5 p.m. (all times Eastern).

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