First Citizens Bank is a financial institution that offers banking services like checking and savings accounts, loans, and financial planning for individuals and businesses.
First Citizens Bank Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about First Citizens Bank
We have not received any recent complaints about First Citizens Bank.
How to resolve a problem with First Citizens Bank
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
First Citizens Bank mailing address
239 Fayetteville Street
Raleigh, North Caroline 27601
First Citizens Bank executive customer service contacts
Primary Contact
Joshua Adler
Vice President – Credit Advisory Services
239 Fayetteville Street
Raleigh, North Caroline 27601
Joshua.Adler@firstcitizens.com
Secondary Contact
Sofia Daya
Senior Communications Specialist
239 Fayetteville Street
Raleigh, North Caroline 27601
Sofia.Daya@firstcitizens.com
Chief Executive
Frank B. Holding Jr.
239 Fayetteville Street
Raleigh, North Caroline 27601
Frank.Holding@firstcitizens.com
How do I contact First Citizens?
Contact First Citizens Bank by calling its customer service number at (888) 323-4732 or by visiting its website and using the contact options provided.
How do I dispute a charge with First Citizens Bank?
To dispute a charge with First Citizens Bank, contact its customer service at (888) 323-4732, or visit a local branch
How do I unfreeze my FirstBank account?
To unfreeze your FirstBank account, contact First Citizens Bank’s customer service at (888) 323-4732 or visit a local branch.
How do I complain about a transaction?
To complain about a transaction with First Citizens Bank, reach out to its customer service at (888) 323-4732, visit a branch, or use the contact form on its website.
How to get professional help with your First Citizens Bank problem
If you need help with First Citizens Bank, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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