Finnair Customer Service Contacts

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Finnair,  founded in 1923, is the fifth oldest continuously operating airline in the world, and one of the safest, not having had any accidents since 1963.  It is a member of the oneworld alliance and flies to 88 destinations, among them 60 in Europe and 15 in Asia.

Responsiveness rating

rating
3/5

What you need to know about Finnair

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Finnair

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

Helsinki-Vantaa Airport
Helsinki, Finland
https://www.finnair.com/us-en


Phone Contacts

Customer Service: (800) 950-5000
International: +358 600 140 140 (24/7)


Customer Service Resources

Customer feedback form


Social Media Contacts

Facebook


Executive Contacts

Primary Contact
Sami Maenpaa
Service Manager
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Also try: Jani Peuhkurinen, Director, Global Customer Care, [email protected]

Secondary Contact
Minna Toivainen
Vice President, Inflight Customer Service
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Linkedin

Piia Karhu
Senior Vice President Customer Experience
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Linkedin

Chief Executive
Pekka Vauramo
President and Chief Executive Officer
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]

Linkedin