Finnair, founded in 1923, is the fifth oldest continuously operating airline in the world, and one of the safest, not having had any accidents since 1963. It is a member of the oneworld alliance and flies to 88 destinations, among them 60 in Europe and 15 in Asia.
Responsiveness rating
What you need to know about Finnair
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Finnair
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
Helsinki-Vantaa Airport
Helsinki, Finland
https://www.finnair.com/us-en
Phone Contacts
Customer Service: (800) 950-5000
International: +358 600 140 140 (24/7)
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Sami Maenpaa
Service Manager
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]
Also try: Jani Peuhkurinen, Director, Global Customer Care, [email protected]
Secondary Contact
Minna Toivainen
Vice President, Inflight Customer Service
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]
Piia Karhu
Senior Vice President Customer Experience
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]
Chief Executive
Pekka Vauramo
President and Chief Executive Officer
Helsinki-Vantaa Airport
Helsinki, Finland
[email protected]
This contact was published on February 13, 2016 and updated on November 18, 2023.