Finnair is the flagship airline of Finland and is based in Helsinki
Finnair Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Finnair
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Finnair
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Finnair mailing address
Helsinki-Vantää Airport
Helsinki, Finland
Finnair social media channels
Finnair executive customer service contacts
Primary Contact
Sami Maenpää
Service Manager
Helsinki-Vantää Airport
Helsinki, Finland
sami.maenpaa@finnair.com
Also try: Jani Peuhkurinen, Director, Global Customer Care, jani.peuhkurinen@finnair.com
Secondary Contact
Minna Toivainen
Vice President, Inflight Customer Service
Helsinki-Vantää Airport
Helsinki, Finland
minna.toiviainen@finnair.com
Piia Karhu
Senior Vice President Customer Experience
Helsinki-Vantää Airport
Helsinki, Finland
Piia.Karhu@finnair.com
Chief Executive
Pekka Vauramo
Helsinki-Vantää Airport
Helsinki, Finland
pekka.vauramo@finnair.com
Does Finnair have an online contact form?
Yes, you can find the online contact form here.
How can I contact Finnair customer service?
Call (800) 950-5000.
Does Finnair have an international telephone number?
Yes, call +358-600-140-140.
When can I call Finnair customer service?
You can call Finnair customer service 24/7.
How to get professional help with your Finnair problem
If you need help with Finnair, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help