Fiji Airways, formerly Air Pacific (a trading name of Air Pacific Limited), is the flag carrier airline of Fiji. It is based in Nadi and operates international and domestic services to 10 countries and 17 cities around the Pacific Ocean, including Oceania, the United States and Hong Kong. Fiji Airways annually transports almost two-thirds of the visitors to the country. Fiji Airways is majority owned by the Government of Fiji (51%) with Qantas holding a 46% stake.
Responsiveness rating
What you need to know about Fiji Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fiji Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
https://www.fijiairways.com/en-us/flights
Phone Contacts
Main: +679 672 0777
Customer Service: +679 6737274
Toll Free: (800) 227 4446
Email Contacts
[email protected]
[email protected]
[email protected]
Customer Service Resources
US offices:
5777 W. Century Blvd.
Suite # 1610
Los Angeles, CA 90045
Social Media Contacts
Executive Contacts
Primary Contact
Edwin Aisake
General Manager, Inflight Service Delivery
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
+679 673 7200
[email protected]
Secondary Contact
Watson Seeto
Senior General Manager, Airport & Inflight Services
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
[email protected]
Marc Cavaliere
Chief Commercial Officer
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
[email protected]
Chief Executive
Andre Viljoen
Managing Director and Chief Executive Officer
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
[email protected]