Fiji Airways, formerly Air Pacific (a trading name of Air Pacific Limited), is the flag carrier airline of Fiji. It is based in Nadi and operates international and domestic services to 10 countries and 17 cities in the Pacific region.
How to reach a person at Fiji Airways
Main: +679 672 0777
Customer Service: +679 6737274
Toll Free: (800) 227 4446
Fiji Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
US offices:
5777 W. Century Blvd.
Suite # 1610
Los Angeles, CA 90045
What you need to know about Fiji Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fiji Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Fiji Airways mailing address
Fiji Airways
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
https://www.fijiairways.com/en-us/flights
Fiji Airways social media channels
Fiji Airways executive customer service contacts
Primary Contact
Edwin Aisake
General Manager, Inflight Service Delivery
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
Edwin.Aisake@fijiairways.com
+679 673 7200
Secondary Contact
Watson Seeto
Senior General Manager, Airport u0026 Inflight Services
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
Watson.seeto@fijiairways.com
Marc Cavaliere
Chief Commercial Officer
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
Marc.Cavaliere@fijiairways.com
Chief Executive
Andre Viljoen
Managing Director and Chief Executive Officer
PO Box 9266, Nasoso Road
Nadi Airport
Nadi, Fiji
andre.viljoen@fijiairways.com
What others have to say about Fiji Airways
How do I contact Fiji customer support?
If you require assistance with Fiji Airways, call (800) 227-2226.
Is Fiji Airways full service?
Fiji Airways is a full-service airline that operates international services from its hubs in Fiji.
Are Fiji flights refundable?
Yes, some of its tickets are refundable. Please check your ticket for restrictions.
Which country is Fiji Airways in?
Fiji Airways is the national carrier of Fiji, with its headquarters at Nadi International Airport.
What time does Fiji Airways customer service open?
Fiji Airways provides 24-hour assistance for reservations worldwide. You can reach out to them anytime for help.
Does Fiji Airways include baggage?
Checked baggage allowances are included in Fiji Airways’ fare types, and they vary based on fare class and route.
How to get professional help with your Fiji Airways problem
If you need help with Fiji Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help