Fidelity Investments is an American multinational financial services company that provides investment management, brokerage, retirement services, and a broad range of wealth and financial services products.
Fidelity Investments Responsiveness rating
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What you need to know about Fidelity Investments
Fidelity Investments operates a 24-hour customer service line, though wait times can vary by call volume and the type of issue.
- Fidelity Investments customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fidelity Investments with our insider guide or through its executive contacts.
- Fidelity Investments customer service policies are standard. Here are our frequently asked questions about Fidelity Investments.
Fidelity Investments customer service response times
Fidelity Investments customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Fidelity Investments’ customer service phone support typically offers prompt responses, but wait times can vary depending on call volume and the time of day. Call customer service at (800) 343-3548. Phone support is available 24 hours a day, seven days a week. |
| Email support | Fidelity Investments does not provide a direct customer service email address for general inquiries. Instead, the company encourages customers to contact support through the online messaging system or by phone. |
| Live chat | Fidelity Investments’ customer service live chat support through an automated virtual assistant available 24/7 for general assistance. Live chat with a customer service representative is also available during designated hours: Monday through Friday from 8 a.m. to 10 p.m., and Saturday to Sunday from 9 a.m. to 4 p.m. (all times Eastern). Response times may vary depending on demand and the nature of the inquiry. |
| Social media | Fidelity Investments’ customer service through social media typically responds within a few hours, though response times can vary depending on the platform and inquiry. Here’s how to reach Fidelity Investments via social media. |
| Help center/FAQ | Fidelity Investments’ help center and FAQ provide written answers to common account, trading and tax questions through its self-service portal. |
How to resolve a problem with Fidelity Investments
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Fidelity Investments mailing address
245 Summer Street
Boston, MA 02210
Fidelity Investments loyalty program
Fidelity Investments offers loyalty and rewards programs through products such as the Fidelity® Rewards Visa Signature® Card, which earns points that can be redeemed as cash deposits into eligible Fidelity accounts. Fidelity also previously operated the Fidelity Rewards+® program for eligible wealth management clients, although new enrollments closed on May 1, 2024.
Fidelity Investments social media channels
Fidelity Investments executive customer service contacts
Primary Contact
Valentine Foti
Senior Vice President, Customer Knowledge and Strategic Insights
245 Summer Street
Boston, MA 02210
valentine.foti@fidelity.com
Secondary Contact
Arthur Greenwood
Senior Vice President, Sales Relationship Manager, Fidelity Institutional / Fidelity Institutional Asset Management
245 Summer Street
Boston, MA 02210
art.greenwood@fidelity.com
Chief Executive Officer
Abby Johnson
Chair, Chief Executive Officer, and President
245 Summer Street
Boston, MA 02210
abby.johnson@fidelity.com
Fidelity Investments customer service policies
What are Fidelity Investments' terms of use?
Fidelity’s terms of use outline the rules and guidelines for using its website and services. These terms cover aspects such as account access, intellectual property, and user responsibilities.
What is Fidelity Investments' privacy policy?
Fidelity’s privacy policy explains how the company collects, uses, and protects customer information, including details on data sharing, third-party interactions, and privacy safeguards.
What is Fidelity Investments' accessibility statement?
Fidelity’s accessibility statement outlines the company’s commitment to making its website and services accessible to everyone, including individuals with disabilities.
Fidelity Investments self-service links
How can I access online account management on Fidelity's website?
Log into your Fidelity account to manage your investments, transfer funds, and track account activity.
Can I update my personal information through Fidelity's website?
Yes, log into your account to access the “Profile” section.
How do I access my tax documents on Fidelity’s website?
Log into your Fidelity account and navigate to the “Documents” section to access your tax forms.
What is the telephone number for international callers?
Call +1-617-692-0041.
How can I reach Fidelity Investments customer service?
Call (800) 343-3548 or use the contact page to send a message to Fidelity Investments.
Does Fidelity Investments offer a customer protection guarantee?
Fidelity provides a customer protection guarantee. Fidelity will reimburse losses caused by unauthorized activity in covered accounts that did not result from customer error.
How do I file a complaint against Fidelity Investments?
Call (800) 343-3548 or use the contact page to send a message to Fidelity Investments.
How to get professional help with your Fidelity Investments problem
If you need help with Fidelity Investments, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Fidelity Investments?
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I was mistreated during a phone call with no information why and it wasn’t customer friendly……..
When will allow outside the US phone codes? the company is WAY BEHIND the times