Fidelity Investments is an American multinational financial services corporation.
Fidelity Investments Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Fidelity Investments
Most Fidelity cases are handled quickly and by the book. Serious complaints are rare.
How to resolve a problem with Fidelity Investments
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Fidelity Investments mailing address
245 Summer Street
Boston, MA 02201
Fidelity Investments social media channels
Fidelity Investments executive customer service contacts
Primary Contact
Valentine Foti
Senior Vice President, Marketing and Customer Experience
245 Summer Street
Boston, MA 02201
valentine.foti@fidelity.com
(617) 563-7422
Secondary Contact
Arthur J. Greenwood
Senior Vice President, Fidelity Institutional Asset Management Relationship Manager
245 Summer Street
Boston, MA 02201
art.greenwood@fidelity.com
(617) 563-7226
Parrish Arturi
Vice President, Customer Experience
245 Summer Street
Boston, MA 02201
parrish.arturi@fidelity.com
Chief Executive Officer
Abby Johnson
245 Summer Street
Boston, MA 02201
abby.johnson@fidelity.com
What is the telephone number for international callers?
Call +1-617-692-0041.
How can I reach Fidelity Investments customer service?
Call (800) 343-3548 or use the contact page to send a message to Fidelity Investments.
Does Fidelity Investments offer a customer protection guarantee?
Fidelity provides a customer protection guarantee. Fidelity will reimburse losses caused by unauthorized activity in covered accounts that did not result from customer error.
How do I file a complaint against Fidelity Investments?
Call (800) 343-3548 or use the contact page to send a message to Fidelity Investments.
How to get professional help with your Fidelity Investments problem
If you need help with Fidelity Investments, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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