Fidelity Investments

Fidelity Investments is an American multinational financial services company that provides investment management, brokerage, retirement services, and a broad range of wealth and financial services products.

Telephone
Main : (800) 544-6666
Customer service : (800) 343-3548
Mailing address
245 Summer Street
Boston, MA 02210
Website
fidelity.com

What you need to know about Fidelity Investments

Fidelity Investments operates a 24-hour customer service line, though wait times can vary by call volume and the type of issue.

How to resolve a problem with Fidelity Investments

Try self-service first

Use our proven resolution methods, or Fidelity Investments’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fidelity Investments respond?

Phone support
Fidelity Investments' customer service phone support typically offers prompt responses, but wait times can vary depending on call volume and the time of day.

Call customer service at (800) 343-3548. Phone support is available 24 hours a day, seven days a week.
Email support
Fidelity Investments does not provide a direct customer service email address for general inquiries. Instead, the company encourages customers to contact support through the online messaging system or by phone.
Live chat
Fidelity Investments' customer service live chat support through an automated virtual assistant available 24/7 for general assistance. Live chat with a customer service representative is also available. Response times may vary depending on demand and the nature of the inquiry.
Social media
Fidelity Investments' customer service through social media typically responds within a few hours, though response times can vary depending on the platform and inquiry.

Here's how to reach Fidelity Investments via social media.
Help center/FAQ
Fidelity Investments' help center and FAQ provide written answers to common account, trading and tax questions through its self-service portal.
Verified contacts

Fidelity Investments customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Valentine Foti
Senior Vice President, Customer Knowledge and Strategic Insights
Secondary
Arthur Greenwood
Senior Vice President
Chief Executive Officer
Abby Johnson
Chief Executive Officer

Fidelity Investments customer service policies

Fidelity's terms of use outline the rules and guidelines for using its website and services. These terms cover aspects such as account access, intellectual property, and user responsibilities.

Fidelity Investments loyalty program

Fidelity Investments offers loyalty and rewards programs through products such as the Fidelity Rewards Visa Signature Card, which earns points that can be redeemed as cash deposits into eligible Fidelity accounts.

Frequently asked questions about Fidelity Investments

Call +1-617-692-0041.
Call (800) 343-3548 or use the contact page to send a message to Fidelity Investments.
Fidelity provides a customer protection guarantee. Fidelity will reimburse losses caused by unauthorized activity in covered accounts that did not result from customer error.
Call (800) 343-3548 or use the contact page to send a message to Fidelity Investments.

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