Fetch is a mobile app that allows users to earn rewards by scanning receipts from purchases and redeeming points for gift cards and other rewards.
Fetch Responsiveness rating
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What you need to know about Fetch
The company responds to most customer complaints in a satisfactory manner.
- Fetch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fetch with our insider guide or through our executive contacts.
- Fetch’s customer service policies are standard. Here are our frequently asked questions about Fetch.
Fetch customer service response time
Fetch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Fetch does not offer phone support. |
| Email support | Responses to email inquiries typically take 1 to 3 business days, depending on the complexity of the issue and overall inquiry volume. Email Fetch customer service at support@fetch.com. |
| Online contact form | If you submit a request through Fetch’s online contact form, you can generally expect a reply within 24 to 48 hours during business hours, Central time. |
| Live chat support | Fetch does not offer live chat support. |
| Social media | You can reach out to Fetch on its social media channels, such as Facebook or X. Response times on these platforms can range from a few hours to 1 to 2 business days, depending on staff availability and message volume. |
How to resolve a problem with Fetch
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Fetch mailing address
200 State Street
Suite 400
Madison, WI 53703
Fetch loyalty program
Fetch has a loyalty program called Fetch Rewards. It allows users to earn points by scanning receipts from grocery stores, restaurants, and other retailers. These points can be redeemed for gift cards, discounts, and other rewards.
Fetch social media channels
Fetch executive customer service contacts
Primary Contact
Denise Barrera
Customer Service Specialist
200 State Street
Suite 400
Madison, WI 53703
d.barrera@fetch.com
Secondary Contact
Michael Kent
President and COO
200 State Street
Suite 400
Madison, WI 53703
m.kent@fetch.com
Chief Executive
Wes Schroll
200 State Street
Suite 400
Madison, WI 53703
w.schroll@fetch.com
Fetch customer service policies
What are Fetch's terms of service?
Fetch’s terms of service outline the rules for using its app and services. By using Fetch, users agree to provide accurate information, follow all laws, and not misuse the platform. The terms cover account eligibility, how points are earned and redeemed, and Fetch’s rights to modify or end the program at any time. They also explain limitations of liability, dispute resolution through arbitration, and how personal data is handled.
What is Fetch's privacy policy?
Fetch’s privacy policy explains how it collects, uses, and shares personal information. It gathers data like your name, email, receipts, and app usage to provide and improve its services. Fetch may share information with third-party partners for analytics, marketing, and rewards processing. Users have choices regarding data collection, including opting out of certain sharing and targeted advertising. The policy also outlines security measures and users’ rights to access or delete their data.
Fetch self-service links
How can I delete my account?
To delete your data from Fetch, you need to submit a request through the data privacy request form. Visit this link, fill out the required information, and select the option related to deleting your data.
How can I get my phone number verified?
Visit the phone number verification request form here. Fill out the required details, including your account information and the phone number you want to verify.
How can I contact Fetch customer service?
Email Fetch at support@fetch.com.
Can I use Fetch outside of the United States?
Fetch Rewards can only be earned on purchases from eligible U.S. based stores. To receive points, you must submit a receipt for a purchase from an eligible store.
How do I update my account information?
You can update your account details, such as email or password, directly within the app under the settings or account section.
How to get professional help with your Fetch problem
If you need help with Fetch, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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