Fetch

Fetch is a mobile app that allows users to earn rewards by scanning receipts from purchases and redeeming points for gift cards and other rewards.

Mailing address
200 State Street, Suite 400
Madison, WI 53703
Website
fetch.com

What you need to know about Fetch

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Fetch

Try self-service first

Use our proven resolution methods, or Fetch’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fetch respond?

Phone support
Fetch does not offer phone support.
Email support
Responses to email inquiries typically take 1 to 3 business days, depending on the complexity of the issue and overall inquiry volume.

Email Fetch customer service at support@fetch.com.
Online contact form
If you submit a request through Fetch’s online contact form, you can generally expect a reply within 24 to 48 hours during business hours, Central time.
Live chat support
Fetch does not offer live chat support.
Social media
You can reach out to Fetch on its social media channels, such as Facebook or X. Response times on these platforms can range from a few hours to 1 to 2 business days, depending on staff availability and message volume.
Verified contacts

Fetch customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Denise Barrera
Customer Service Specialist
Secondary
Michael Kent
President and COO
Chief Executive
Wes Schroll
Chief Executive

Fetch customer service policies

Fetch’s terms of service outline the rules for using its app and services. By using Fetch, users agree to provide accurate information, follow all laws, and not misuse the platform. The terms cover account eligibility, how points are earned and redeemed, and Fetch’s rights to modify or end the program at any time. They also explain limitations of liability, dispute resolution through arbitration, and how personal data is handled.

Fetch loyalty program

Fetch has a loyalty program called Fetch Rewards. It allows users to earn points by scanning receipts from grocery stores, restaurants, and other retailers. These points can be redeemed for gift cards, discounts, and other rewards.

Frequently asked questions about Fetch

Email Fetch at support@fetch.com.
Fetch Rewards can only be earned on purchases from eligible U.S. based stores. To receive points, you must submit a receipt for a purchase from an eligible store.
You can update your account details, such as email or password, directly within the app under the settings or account section.

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