Fetch is a mobile app that allows users to earn rewards by scanning receipts from purchases and redeeming points for gift cards and other rewards.
Fetch Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Fetch
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fetch
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Fetch mailing address
200 State Street
Suite 400
Madison, WI 53703
Fetch executive customer service contacts
Primary Contact
Denise Barrera
Customer Service Specialist
200 State Street
Suite 400
Madison, WI 53703
d.barrera@fetch.com
Secondary Contact
Michael Kent
President and COO
200 State Street
Suite 400
Madison, WI 53703
m.kent@fetch.com
Chief Executive
Wes Schroll
200 State Street
Suite 400
Madison, WI 53703
w.schroll@fetch.com
How can I contact Fetch customer service?
Email Fetch at support@fetch.com.
Can I use Fetch outside of the United States?
Fetch Rewards is currently available in the United States, and you can earn points by submitting eligible receipts from U.S.-based stores.
How do I update my account information?
You can update your account details, such as email or password, directly within the app under the settings or account section.
How to get professional help with your Fetch problem
If you need help with Fetch, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
