Fenty Beauty

Fenty Beauty is a makeup brand created by Rihanna.

Telephone
Customer service : (855) 440-7474
Email
Mailing address
425 Market Street, 19th Floor
San Francisco, CA 94105
Website
fentybeauty.com

What you need to know about Fenty Beauty

How to resolve a problem with Fenty Beauty

Try self-service first

Use our proven resolution methods, or Fenty Beauty’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fenty Beauty respond?

Live chat
Fenty Beauty's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 20 minutes during business hours. Availability: Live chat is available 9 a.m. to 9 p.m. Eastern time Monday to Friday and 9 a.m. to 6 p.m. Eastern time Saturday.
Phone support
Phone inquiries typically take 1 to 15 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Phone support is available 9 a.m. to 9 p.m. Eastern time Monday to Friday and 9 a.m. to 6 p.m. Eastern time Saturday.
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Fenty Beauty at customerservice@fentybeauty.com, though it's always best to use the or "contact us" section on Fenty Beauty's website.  
Social media
Fenty Beauty is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Fenty Beauty customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Maily Pham Kopatsy
Senior Vice President, Global General Manager
Chief Executive
Robyn Rihanna Fenty
Chief Executive

Fenty Beauty customer service policies

Fenty Beauty’s Privacy Policy outlines how the company collects, uses, and protects your personal data. It implements various security measures to safeguard your information, including encryption and secure servers.

Fenty Beauty loyalty program

The Fenty Beauty Replen + Savemprogram is a subscription service that allows customers to set up automatic deliveries of selected products at a discounted price. Customers can choose the delivery frequency.

Frequently asked questions about Fenty Beauty

Fenty Beauty was founded by Rihanna, who serves as the owner and creative director of the brand. The cosmetics line was launched in partnership with LVMH (Moët Hennessy Louis Vuitton).
  • Fenty Skin: A skin care line launched in 2020, designed to complement the Fenty Beauty cosmetics collection.
  • Fenty Eau de Parfum: A fragrance line that includes a signature scent, launched in 2022 as a part of Rihanna’s personal brand expansion.
 
Rihanna, born Robyn Rihanna Fenty , is a singer, actress, and entrepreneur. She rose to fame with her music career, releasing several chart-topping albums and becoming a prominent figure in the entertainment industry.

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