Fenty Beauty is a makeup brand created by Rihanna.
What you need to know about Fenty Beauty
- Fenty Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fenty Beauty with our insider guide or through our executive contacts.
- Fenty Beauty’s customer service policies are standard. Here are our frequently asked questions about Fenty Beauty.
Fenty Beauty customer service response times
Fenty Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat | Response time: Fenty Beauty’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 20 minutes during business hours. Availability: Live chat is available 9 a.m. to 9 p.m. Eastern time Monday to Friday and 9 a.m. to 6 p.m. Eastern time Saturday. |
Phone support | Response time: Phone inquiries typically take 1 to 15 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Phone support is available 9 a.m. to 9 p.m. Eastern time Monday to Friday and 9 a.m. to 6 p.m. Eastern time Saturday. |
Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Fenty Beauty at customerservice@fentybeauty.com, though it’s always best to use the or “contact us” section on Fenty Beauty’s website. |
Social media | Response time: Fenty Beauty is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Fenty Beauty
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Fenty Beauty mailing address
425 Market Street, 19th Floor
San Francisco, CA 94105
Fenty Beauty executive customer service contacts
Primary contact
Maily Pham Kopatsy
Senior Vice President, Global General Manager
425 Market Street
19th Floor
San Francisco, CA 94105
maily@fenty.com
Chief Executive
Robyn Rihanna Fenty
425 Market Street
19th Floor
San Francisco, CA 94105
robyn@fenty.com
Who owns Fenty Beauty?
Fenty Beauty was founded by Rihanna, who serves as the owner and creative director of the brand. The cosmetics line was launched in partnership with LVMH (Moët Hennessy Louis Vuitton).
What other brands does Fenty Beauty?
- Fenty Skin: A skin care line launched in 2020, designed to complement the Fenty Beauty cosmetics collection.
- Fenty Eau de Parfum: A fragrance line that includes a signature scent, launched in 2022 as a part of Rihanna’s personal brand expansion.
Who is Rihanna?
How to get professional help with your Fenty Beauty problem
If you need help with Fenty Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.