Fenty Beauty Customer Service Contacts

Fenty Beauty is a makeup brand created by Rihanna.

How to reach a person at Fenty Beauty

Customer service: (855) 440-7474

Fenty Beauty Responsiveness rating

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3/5

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What you need to know about Fenty Beauty

Fenty Beauty customer service response times

Fenty Beauty’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chatResponse time: Fenty Beauty’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 20 minutes during business hours. Availability: Live chat is available 9 a.m. to 9 p.m. Eastern time Monday to Friday and 9 a.m. to 6 p.m. Eastern time Saturday.
Phone supportResponse time: Phone inquiries typically take 1 to 15 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Phone support is available 9 a.m. to 9 p.m. Eastern time Monday to Friday and 9 a.m. to 6 p.m. Eastern time Saturday.
Email supportResponse time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Fenty Beauty at customerservice@fentybeauty.com, though it’s always best to use the or “contact us” section on Fenty Beauty’s website.  
Social mediaResponse time: Fenty Beauty is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Fenty Beauty

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Fenty Beauty mailing address

425 Market Street, 19th Floor
San Francisco, CA 94105

Fenty Beauty loyalty program

The Fenty Beauty Replen + Savemprogram is a subscription service that allows customers to set up automatic deliveries of selected products at a discounted price. Customers can choose the delivery frequency.

Fenty Beauty social media channels

X


Fenty Beauty executive customer service contacts

Primary contact
Maily Pham Kopatsy
Senior Vice President, Global General Manager
425 Market Street
19th Floor
San Francisco, CA 94105
maily@fenty.com

LinkedIn

Chief Executive
Robyn Rihanna Fenty
425 Market Street
19th Floor
San Francisco, CA 94105
robyn@fenty.com

Fenty Beauty customer service policies

How does Fenty Beauty protect my personal data?

Fenty Beauty’s Privacy Policy outlines how the company collects, uses, and protects your personal data. It implements various security measures to safeguard your information, including encryption and secure servers.

What are Fenty Beauty's terms of use?

Fenty Beauty’s Terms of Use govern the use of its website and services, requiring users to provide accurate information and adhere to guidelines. The content on its website, including text and images, is protected by intellectual property laws. Users are prohibited from engaging in unlawful activities or unauthorized access. The company limits its liability for any indirect or consequential damages resulting from website use and outlines that disputes will be resolved through arbitration, with users waiving their right to participate in class-action lawsuits.

What is Fenty Beauty's refund policy?

Fenty Beauty’s Refund Policy allows customers to return items purchased on the website within 30 days of receipt. To initiate a return, visit the returns page and enter your order information. Note that only items purchased directly from Fenty Beauty’s website are eligible for return; purchases from authorized retailers must be returned to those retailers. Additionally, exchanges are not accepted; only refunds are processed.

How do I return my Fenty Beauty products?

  • Initiate a return: Visit Fenty Beauty’s returns page and enter your order information to start the return process.
  • Prepare your return: Use the return form included in your original packaging to complete the return process.
  • Contact customer cervice: If you need assistance, contact Fenty Beauty’s customer service at customerservice@fentybeauty.com or call (855) 440-7474.
Frequently asked questions about Fenty Beauty

Who owns Fenty Beauty?

Fenty Beauty was founded by Rihanna, who serves as the owner and creative director of the brand. The cosmetics line was launched in partnership with LVMH (Moët Hennessy Louis Vuitton).

What other brands does Fenty Beauty?

  • Fenty Skin: A skin care line launched in 2020, designed to complement the Fenty Beauty cosmetics collection.
  • Fenty Eau de Parfum: A fragrance line that includes a signature scent, launched in 2022 as a part of Rihanna’s personal brand expansion.

 

Who is Rihanna?

Rihanna, born Robyn Rihanna Fenty , is a singer, actress, and entrepreneur. She rose to fame with her music career, releasing several chart-topping albums and becoming a prominent figure in the entertainment industry.

How to get professional help with your Fenty Beauty problem

If you need help with Fenty Beauty, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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