FedEx is an American global courier delivery services company headquartered in Memphis, Tenn.
Responsiveness rating
What you need to know about FedEx
Problems with FedEx are relatively rare. But when we do get them, it's usually a spectacular delivery problem. More often, FedEx is part of a much bigger customer service dispute.
How to resolve a problem with FedEx
The executives on this page are extremely responsive but don't forget to start your grievance process through normal customer service channels. FedEx is sensitive to social media publicity and responds to posts. Our guide to resolving any customer service problem will help you with your FedEx problem. Please contact our advocacy team directly if FedEx won't help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
942 South Shady Grove Road
Memphis, TN 38120
https://www.fedex.com/en-us/home.html
Phone Contacts
Main: (901) 369-3600
Customer Service: (800) 463-3339
US customer relations address:
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
Legal Department:
3610 Hacks Cross Road
Building A, First Floor
Memphis, TN 38125
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Elizabeth Neal
Sr. Manager Customer Services
942 South Shady Grove Road
Memphis, TN 38120
[email protected]
Secondary Contact
Jessica Parton
Director Customer Experience
942 South Shady Grove Road
Memphis, TN 38120
[email protected]
Lex Lannom
VP of Customer Service
942 South Shady Grove Road
Memphis, TN 38120
[email protected]
Chief Executive
Fredrick Smith
Chairman and CEO
942 South Shady Grove Road
Memphis, TN 38120
[email protected]
Additional corporate contacts:
Raj Subramaniam
President and CEO of FedEx Express
[email protected]
John A. Smith
President and CEO of FedEx Freight
[email protected]
