FedEx Corporation is a multinational transportation, e-commerce, and business services company headquartered in Memphis, Tennessee. It trades on the New York Stock Exchange under the ticker FDX. Its main services include express and ground parcel delivery, supply chain solutions, logistics, and related business services through its global network.
FedEx Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate FedEx
What you need to know about FedEx
When we hear from FedEx customers, it’s usually a spectacular delivery problem. More often, FedEx is part of a much bigger customer service dispute. FedEx won’t delete this customer’s account. The company still charged money even though it couldn’t deliver the service.
- FedEx’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with FedEx with our insider guide or through its executive contacts.
- FedEx’s customer service policies are standard. Here are our frequently asked questions about FedEx.
FedEx customer service response times
FedEx’s customer service response times vary by channel and by issue. Here’s what to expect:
| Phone support (800) 463-3339 | 24/7 automated tracking available. Live-agent hours not publicly confirmed. |
| Email support | FedEx does not publish a customer service email address. The company directs consumers to its online contact form. Best for non-urgent inquiries when a written record is useful. |
| Live chat | FedEx offers chat on its website for tracking, delivery management, and routine service questions. Best when the issue is straightforward and a screenshot or chat log would help. |
| Social media | FedEx maintains active accounts on X, Facebook, Instagram, LinkedIn, YouTube, and Pinterest. Public posts and DMs to @FedExHelp on X often get faster traction than email when a complaint is stalled. |
| Help center/FAQ | FedEx’s help center answers common questions about tracking, delivery, rates, billing, and account management. Best for self-service before escalating to a person. |
How to resolve a problem with FedEx
The executives on this page are extremely responsive, but don’t forget to start your grievance process through normal customer service channels. FedEx is sensitive to social media publicity and responds to posts. Our guide to resolving any customer service problem will help you with your FedEx problem. Please contact our advocacy team directly if FedEx won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.FedEx mailing address
942 South Shady Grove Road
Memphis, TN 38120
U.S. customer relations
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
Legal department
3610 Hacks Cross Road
Building A, First Floor
Memphis, TN 38125
FedEx loyalty program
FedEx offers a loyalty program called FedEx Rewards. The program allows enrolled business customers to earn points for their own qualifying FedEx shipping activity. Points can be redeemed for gift cards and merchandise from third-party retailers.
FedEx social media channels
FedEx executive customer service contacts
Primary Contact
Meredith Miller
Managing Director, Global Communications
942 South Shady Grove Road
Memphis, TN 38120
meredith.miller@fedex.com
Secondary Contact
Ralph Prepetit
Operations Manager
3610 Hacks Cross Road
Memphis, TN 38120
ralph.prepetit@fedex.com
Chief Executive
Raj Subramaniam
President and Chief Executive Officer, FedEx Corporation
942 South Shady Grove Road
Memphis, TN 38120
rsubramaniam@fedex.com
FedEx customer service policies
What is FedEx's privacy policy?
FedEx’s privacy policy explains how the company collects, uses, shares, and protects personal information when customers use its services or website.
What are FedEx's terms of use?
FedEx’s terms of use set out the rules for using FedEx websites, digital tools, and services.
FedEx self-service links
How do I track a shipment on FedEx.com?
Visit the website, enter your tracking number in the tracking tool on the homepage, and click “Track” to view real-time shipment updates.
Can I change my delivery address online?
Yes, visit the website and use FedEx Delivery Manager to request an eligible delivery address change or update your delivery preferences.
How do I manage my account?
Visit the website and sign in to your account to view shipments, manage billing, update account details, and access shipping and delivery tools.
How do you speak to a person at FedEx?
Call a FedEx representative at (800) GO-FEDEX, or (800) 463-3339.
How do I contact FedEx about a delivery problem?
If you encounter issues with a FedEx delivery, you can file a complaint by calling (800) 463-3339 or visiting the official website at fedex.com/en-us/customer-support.
Does FedEx have WhatsApp?
Yes, FedEx integrates with WhatsApp for notifications in certain regions. Recipients can chat directly with FedEx, as well as access tracking status and redirect options via WhatsApp.
Can you chat with a FedEx agent?
Yes, you can chat with a support representative on the FedEx website. Visit the website, choose the appropriate topic, and select “Chat with an agent” when available.
Can I call FedEx to see where my package is?
To track your package, use the FedEx tracking tool on the website. Enter your 12-digit tracking number and click “Track” for real-time updates. Or call (800) GO-FEDEX and say “track my package” to get information.
What do I do if FedEx hasn’t delivered my package?
Check the tracking status if your FedEx package hasn’t been delivered. If there’s an issue, contact FedEx customer support at (800) 463-3339 for assistance.
How to get professional help with your FedEx problem
If you need help with FedEx, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of FedEx?
Submit your review | |
