FedEx Customer Service Contact Support Via Phone Email Exec Contacts

FedEx is an American global courier delivery services company headquartered in Memphis, Tenn.

Responsiveness rating

4/5

FedEx almost always responds to customer feedback or third parties. Executives do not try to hide from customers and welcome direct customer feedback, often getting directly involved in a resolution. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about FedEx

Problems with FedEx are relatively rare. But when we do get them, it's usually a spectacular delivery problem. More often, FedEx is part of a much bigger customer service dispute.

How to resolve a problem with FedEx

The executives on this page are extremely responsive but don't forget to start your grievance process through normal customer service channels. FedEx is sensitive to social media publicity and responds to posts. Our guide to resolving any customer service problem will help you with your FedEx problem. Please contact our advocacy team directly if FedEx won't help you.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

942 South Shady Grove Road
Memphis, TN 38120
https://www.fedex.com/en-us/home.html

Phone Contacts

Main: (901) 369-3600
Customer Service: (800) 463-3339

US customer relations address:
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116

Legal Department:
3610 Hacks Cross Road
Building A, First Floor
Memphis, TN 38125

Email Contacts

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Elizabeth Neal
Sr. Manager Customer Services
942 South Shady Grove Road
Memphis, TN 38120
[email protected]

Secondary Contact
Jessica Parton
Director Customer Experience
942 South Shady Grove Road
Memphis, TN 38120
[email protected]

Lex Lannom
VP of Customer Service
942 South Shady Grove Road
Memphis, TN 38120
[email protected]

Lance Moll - [email protected] (FedEx Freight President and CEO) Correct
(901) 434-2276 (Direct)
(214) 726-6777 (Mobile)
(901) 818-7500 (HQ)

Neil Lanasa - [email protected] (Senior Vice President and CFO, FedEx Ground)
(412) 859-5650 (Direct)
(412) 627-2405 (Mobile)
(901) 818-7500 (HQ)

Brie Carere - [email protected] (Executive Vice President, Chief Customer Officer FedEx Corporation) 
(901) 818-7500 (HQ)

Jill Brannon - [email protected] (Executive Vice President, Chief Sales Officer)
(901) 434-6055 (Direct)
(901) 818-7500 (HQ)

Scott Temple - [email protected] (President, FedEx Supply Chain) Correct
(901) 818-7500 (HQ)

Jessica Baker-Parton - [email protected] (Director Customer Experience Operations)
(901) 434-3067 (Direct)
(870) 688-9237 (Mobile)
(901) 818-7500 (HQ)

Samuel L. Nesbit Jr. - [email protected] (Senior Vice President of Operations, Canada and U.S. Stations, FedEx Express) Correct
(973) 682-3714 (Direct)
(901) 818-7500 (HQ)