FedEx is an American global courier delivery services company headquartered in Memphis, Tenn.
FedEx Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about FedEx
Problems with FedEx are relatively rare. But when we do get one, it’s usually a spectacular delivery problem. More often, FedEx is part of a much bigger customer service dispute. Fedex won’t delete this customer’s account.
How to resolve a problem with FedEx
The executives on this page are extremely responsive, but don’t forget to start your grievance process through normal customer service channels. FedEx is sensitive to social media publicity and responds to posts. Our guide to resolving any customer service problem will help you with your FedEx problem. Please contact our advocacy team directly if FedEx won’t help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.FedEx mailing address
942 South Shady Grove Road
Memphis, TN 38120
U.S. customer relations
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
Legal department
3610 Hacks Cross Road
Building A, First Floor
Memphis, TN 38125
FedEx executive customer service contacts
Primary Contact
Meredith Miller
Communications Manager
942 South Shady Grove Road
Memphis, TN 38120
meredith.miller@fedex.com
Secondary Contact
Ralph Prepetit
Operations Manager
942 South Shady Grove Road
Memphis, TN 38120
ralph.prepetit@fedex.com
Chief Executive
Raj Subramaniam
942 South Shady Grove Road
Memphis, TN 38120
rsubramaniam@fedex.com
(901) 818-7355
How do you speak to a person at FedEx?
Call a FedEx representative at (800) GO-FEDEX, or (800) 463-3339.
How do I contact FedEx about a delivery problem?
If you encounter issues with a FedEx delivery, you can file a complaint by calling (800) 463-3339 or visiting the official website at fedex.com/en-us/customer-support.
Does FedEx have WhatsApp?
Yes, FedEx integrates with WhatsApp for notifications in certain regions. Recipients can chat directly with FedEx, as well as access tracking status and redirect options via WhatsApp.
Can you Chat with a FedEx agent?
Yes, you can chat with a support representative on the FedEx website. Visit fedex.com, choose the appropriate topic, and select “Chat with an agent” when available.
Can I call FedEx to see where my package is?
To track your package, use the FedEx tracking tool on the website. Enter your 12-digit tracking number and click “Track” for real-time updates. Or call (800) GO-FEDEX and say “track my package” to get information.
What do I do if FedEx hasn’t delivered my package?
Check the tracking status if your FedEx package hasn’t been delivered. If there’s an issue, contact FedEx customer support at (800) 463-3339 for assistance.
How to get professional help with your FedEx problem
If you need help with FedEx, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
