FedEx

FedEx Corporation is a multinational transportation, e-commerce, and business services company headquartered in Memphis, Tennessee. It trades on the New York Stock Exchange under the ticker FDX. Its main services include express and ground parcel delivery, supply chain solutions, logistics, and related business services through its global network.

Telephone
Customer service : (800) 463-3339
Mailing address
942 South Shady Grove Road
Memphis, TN 38120
Website
fedex.com/en-us/home.html

What you need to know about FedEx

When we hear from FedEx customers, it's usually a spectacular delivery problem. More often, FedEx is part of a much bigger customer service dispute. FedEx won't delete this customer's account. The company still charged money even though it couldn’t deliver the service.

How to resolve a problem with FedEx

Try self-service first

Use our proven resolution methods, or FedEx’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does FedEx respond?

Phone support

24/7 automated tracking available. Live-agent hours not publicly confirmed.

Email support

FedEx does not publish a customer service email address. The company directs consumers to its online contact form. Best for non-urgent inquiries when a written record is useful.

Live chat

FedEx offers chat on its website for tracking, delivery management, and routine service questions. Best when the issue is straightforward and a screenshot or chat log would help.

Social media

FedEx maintains active accounts on X, Facebook, Instagram, LinkedIn, YouTube, and Pinterest. Public posts and DMs to @FedExHelp on X often get faster traction than email when a complaint is stalled.

Help center/FAQ

FedEx's help center answers common questions about tracking, delivery, rates, billing, and account management. Best for self-service before escalating to a person.

Verified contacts

FedEx customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Meredith Miller
Managing Director, Global Communications
Secondary
Ralph Prepetit
Operations Manager
Chief Executive
Raj Subramaniam
President and Chief Executive Officer, FedEx Corporation

FedEx customer service policies

FedEx’s terms of use set out the rules for using FedEx websites, digital tools, and services.

FedEx loyalty program

FedEx offers a loyalty program called FedEx Rewards. The program allows enrolled business customers to earn points for their own qualifying FedEx shipping activity. Points can be redeemed for gift cards and merchandise from third-party retailers.

Frequently asked questions about FedEx

Call a FedEx representative at (800) GO-FEDEX, or (800) 463-3339.
If you encounter issues with a FedEx delivery, you can file a complaint by calling (800) 463-3339 or visiting the official website at fedex.com/en-us/customer-support.
Yes, FedEx integrates with WhatsApp for notifications in certain regions. Recipients can chat directly with FedEx, as well as access tracking status and redirect options via WhatsApp.
Yes, you can chat with a support representative on the FedEx website. Visit the website, choose the appropriate topic, and select “Chat with an agent” when available.
To track your package, use the FedEx tracking tool on the website. Enter your 12-digit tracking number and click “Track” for real-time updates. Or call (800) GO-FEDEX and say “track my package” to get information.
Check the tracking status if your FedEx package hasn’t been delivered. If there’s an issue, contact FedEx customer support at (800) 463-3339 for assistance.

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