Fandango

Fandango is a digital platform that sells movie tickets and provides showtimes, reviews, and trailers.

Telephone

Customer service : (800) 326-3264

Mailing address

100 Universal City Plaza, Floor 33
Universal City, CA 91608

Website

What you need to know about Fandango

Fandango's customer service quality is mixed, with reports of both prompt issue resolution and frustrations over delayed responses, difficulty obtaining refunds, and limited live support options.

Fandango’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Fandango with our insider guide or through our executive contacts.
Fandango's customer service policies are standard. Here are our frequently asked questions about Fandango.

How to resolve a problem with Fandango

Try self-service first

Use our proven resolution methods, or Fandango’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Fandango respond?

Phone support

Available 24/7 at (800) 326-3264, with an average hold time of approximately 16 minutes.

Email support

Reachable through the contact form, with typical response times ranging from 24 to 72 hours.

Social media

Active on social media platforms such as Facebook and X, where response times can vary but are often less than an hour.

Verified contacts

Fandango customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary

Daisy Colin

VP of Customer Success

dcolin@fandango.com

Secondary

Amy Siegman

Senior Director, Rewards Marketing

asiegman@fandango.com

Additional contacts

Will McIntosh

President

wmcintosh@fandango.com

Fandango self-service links

Visit Fandango's refund page: fandango.com/returns. Alternatively, on the Fandango homepage, click the "Refund/Exchange Ticket(s)" link at the top of the page. Enter the email address used for the ticket purchase. Follow the on-screen instructions to select the tickets you wish to refund. Complete the process as directed. This link guides you through Fandango's process for requesting ticket refunds, allowing you to manage your purchases directly.

Fandango customer service policies

Fandango offers refunds or exchanges for tickets up to 2 hours before the showtime. Refunds are issued to the original payment method or as a Fandango credit. Specific terms may vary depending on the theater chain. Learn more about the refund and exchange policy here.

Fandango loyalty program

Fandango has a loyalty program called FANREWARD. Members earn points for ticket purchases, which can be redeemed for discounts on future tickets, movie rentals, or purchases on Fandango or its related platforms such as Vudu. Joining the program is free.

Frequently asked questions about Fandango

Fandango is owned by NBCUniversal and Warner Bros.

Fandango does not currently have a CEO. The company’s founder, J. Michael Cline, passed away in July 2024. Cline started Fandango in 2000 and stepped down in 2011.

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