Fandango Customer Service Contacts

Fandango is a digital platform that sells movie tickets and provides showtimes, reviews, and trailers.

How to reach a person at Fandango

Customer service: (800) 326-3264

Fandango Responsiveness rating

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3/5

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What you need to know about Fandango

Fandango’s customer service quality is mixed, with reports of both prompt issue resolution and frustrations over delayed responses, difficulty obtaining refunds, and limited live support options.

Fandango customer service response times

Fandango offers customer service through various platforms, each with different response times:

Phone supportAvailable 24/7 at (800) 326-3264, with an average hold time of approximately 16 minutes.
Email supportReachable through the contact form, with typical response times ranging from 24 to 72 hours.
Social mediaActive on social media platforms such as Facebook and Twitter, where response times can vary but are often within an hour.

How to resolve a problem with Fandango

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Fandango mailing address

100 Universal City Plaza
Floor 33
Universal City, CA 91608

Fandango loyalty program

Fandango has a loyalty program called FANREWARD Program. Members earn points for ticket purchases, which can be redeemed for discounts on future tickets, movie rentals, or purchases on Fandango or its related platforms like Vudu. Joining the program is free.

Fandango social media channels

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Fandango executive customer service contacts

Primary Contact
Daisy Colin
VP of Customer Success
100 Universal City Plaza
Floor 33
Universal City, CA 91608
dcolin@fandango.com

LinkedIn

Secondary Contact
Amy Siegman
Senior Director, Rewards Marketing
100 Universal City Plaza
Floor 33
Universal City, CA 91608
asiegman@fandango.com

LinkedIn

Alternative Contact
Erik Davis
Director, Social Content
100 Universal City Plaza
Floor 33
Universal City, CA 91608
edavis@fandango.com

LinkedIn

Fandango customer service policies

What is Fandango's refund and exchange Policy?

Fandango offers refunds or exchanges for tickets up to 2 hours before the showtime. Refunds are issued in the original payment method or as Fandango credit. Specific terms may vary depending on the theater chain.
Learn more about the refund and exchange policy here.

What is Fandango's ticket and concessions policy?

Fandango provides guidelines for ticket purchases, including terms for electronic ticket delivery and potential service fees. The policy also explains the limitations and conditions for concessions purchased in advance.
Read the full ticket and concessions policy here.

What are the FANREWARDS Program terms?

Fandango’s FANREWARDS program allows members to earn points on ticket purchases, which can be redeemed for discounts or credits. The program includes rules about eligibility, point expiration, and redemption limits.
Find detailed information about FANREWARDS terms here.

How can I request a ticket refund from Fandango?

Access the refund page:

    • Visit Fandango’s refund page: fandango.com/returns
    • Alternatively, on the Fandango homepage, click the ‘Refund/Exchange Ticket(s)’ link at the top of the page.
  • Submit your request:
    • Enter the email address used for the ticket purchase.
    • Follow the on-screen instructions to select the tickets you wish to refund.
    • Complete the process as directed.

This link guides you through Fandango’s process for requesting ticket refunds, allowing you to manage your purchases directly.

Where can I find general support for Fandango at Home?

  • Visit the support page:
  • Explore support topics:
    • Browse through various general questions and answers related to Fandango at Home services.
    • Use the search function to find specific information.

This resource provides answers to common questions about Fandango at Home, including payment methods and account support.

How can I contact Fandango at Home customer support?

  • Access the Contact Form:
  • Submit your inquiry:
    • Fill out the required fields with your contact information and details of your issue.
    • Submit the form to receive assistance.

This link allows you to reach out directly to Fandango at Home’s customer support team for personalized assistance with your concerns.

Frequently asked questions about Fandango

Who owns Fandango?

Fandango is owned by NBCUniversal and Warner Bros.

Does Fandango have a CEO?

Fandango does not currently have a CEO. The company’s founder, J. Michael Cline, passed away in July 2024 after falling from a hotel in New York City. Cline started Fandango in 2000 and stepped down in 2011.

How to get professional help with your Fandango problem

If you need help with Fandango, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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