Fandango is a digital platform that sells movie tickets and provides showtimes, reviews, and trailers.
What you need to know about Fandango
Fandango’s customer service quality is mixed, with reports of both prompt issue resolution and frustrations over delayed responses, difficulty obtaining refunds, and limited live support options.
- Fandango’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Fandango with our insider guide or through our executive contacts.
- Fandango’s customer service policies are standard. Here are our frequently asked questions about Fandango.
Fandango customer service response times
Fandango offers customer service through various platforms, each with different response times:
Phone support | Available 24/7 at (800) 326-3264, with an average hold time of approximately 16 minutes. |
Email support | Reachable through the contact form, with typical response times ranging from 24 to 72 hours. |
Social media | Active on social media platforms such as Facebook and Twitter, where response times can vary but are often within an hour. |
How to resolve a problem with Fandango
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Fandango mailing address
100 Universal City Plaza
Floor 33
Universal City, CA 91608
Fandango executive customer service contacts
Primary Contact
Daisy Colin
VP of Customer Success
100 Universal City Plaza
Floor 33
Universal City, CA 91608
dcolin@fandango.com
Secondary Contact
Amy Siegman
Senior Director, Rewards Marketing
100 Universal City Plaza
Floor 33
Universal City, CA 91608
asiegman@fandango.com
Alternative Contact
Erik Davis
Director, Social Content
100 Universal City Plaza
Floor 33
Universal City, CA 91608
edavis@fandango.com
Who owns Fandango?
Fandango is owned by NBCUniversal and Warner Bros.
Does Fandango have a CEO?
Fandango does not currently have a CEO. The company’s founder, J. Michael Cline, passed away in July 2024 after falling from a hotel in New York City. Cline started Fandango in 2000 and stepped down in 2011.
How to get professional help with your Fandango problem
If you need help with Fandango, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.