Fanatics is an online retailer that sells sports merchandise, including apparel, jerseys, and memorabilia.
Fanatics Responsiveness rating
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What you need to know about Fanatics
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Fanatics
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Fanatics mailing address
8100 Nations Way
Jacksonville, FL 32256
Fanatics social media channels
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Fanatics
Fanatics executive customer service contacts
Primary Contact
Meier Raivich
Chief Communications Officer
8100 Nations Way
Jacksonville, FL 32256
meier.raivich@fanaticsinc.com
Secondary Contact
Alex Lee
Senior Vice President
8100 Nations Way
Jacksonville, FL 32256
alex.lee@fanaticsinc.com
Chief Executive
Michael Rubin
8100 Nations Way
Jacksonville, FL 32256
michael.rubin@fanaticsinc.com
How can I contact Fanatics customer service?
Call (855) 438-9701.
Does Fanatics customer service have chat support?
Yes, initiate a chat by clicking the round chat icon at the bottom of your screen or click “Chat Now” button from the help page.
What is the return policy for Fanatics?
Fanatics offers a 365-day return policy for most items, provided they are in their original condition. Customized items are not eligible for return unless there is a manufacturing defect or an error.
How can I track my order?
After your order is shipped, you can track it by logging into your Fanatics account and going to the “Order History” section. You will receive a tracking number and a link to track your shipment.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact Fanatics customer service with your order number and a description of the issue. They will assist you with a replacement or refund.
How do I cancel my order?
Orders can be canceled within a short period after they are placed. To cancel an order, contact customer service as soon as possible. Once the order is in processing or shipped, it cannot be canceled.
What payment methods are accepted?
Fanatics accepts various payment methods, including major credit/debit cards, PayPal, FanCash, and gift cards.
Do they offer international shipping?
FanCash is Fanatics’ loyalty program where customers earn a percentage of their purchase back as FanCash, which can be used on future orders.
How do I return an item?
To return an item, visit the Fanatics return portal, enter your order details, and follow the instructions to print a return label. Package the item securely and drop it off at the specified carrier.
How to get professional help with your Fanatics problem
If you need help with Fanatics, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.