Yes, initiate a chat by clicking the round chat icon at the bottom of your screen or click "Chat Now" button from the help page.
Fanatics offers a 365-day return policy for most items, provided they are in their original condition. Customized items are not eligible for return unless there is a manufacturing defect or an error.
After your order is shipped, you can track it by logging into your Fanatics account and going to the "Order History" section. You will receive a tracking number and a link to track your shipment.
If you receive a damaged or incorrect item, contact Fanatics customer service with your order number and a description of the issue. They will assist you with a replacement or refund.
Orders can be canceled within a short period after they are placed. To cancel an order, contact customer service as soon as possible. Once the order is in processing or shipped, it cannot be canceled.
Fanatics accepts various payment methods, including major credit/debit cards, PayPal, FanCash, and gift cards.
FanCash is Fanatics' loyalty program where customers earn a percentage of their purchase back as FanCash, which can be used on future orders.
To return an item, visit the Fanatics return portal, enter your order details, and follow the instructions to print a return label. Package the item securely and drop it off at the specified carrier.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published August 5, 2024. Updated October 7, 2024.
