Facebook is an online social media and social networking service, with about 1 billion active users.
What you need to know about Facebook
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Facebook
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1 Hacker Way
Menlo Park, CA 94025
https://www.facebook.com/
Phone Contacts
Main: 650-543-4800
We have been told by consumers attempting to contact Facebook via phone, that the number is answered with a message stating: “Facebook does not offer phone support at this time.”
Email Contacts
[email protected]
[email protected]
Please note: We are unable to help restore lost or disabled Facebook accounts.
Customer Service Resources
Executive Contacts
Primary Contact
Naomi Gleit
Chief Product Officer
1 Hacker Way
Menlo Park, CA 94025
[email protected]
Javier Olivan
Chief Operating Officer
1 Hacker Way
Menlo Park, CA 94025
[email protected]
Chief Executive
Mark Zuckerberg
Chairman and CEO
1 Hacker Way
Menlo Park, CA 94025
[email protected]
or try [email protected]
This contact was published on January 23, 2016 and updated on June 14, 2023.