Facebook Customer Service Contact Support Via Phone Email Exec Contacts

Facebook is an online social media and social networking service, with about 1 billion active users.

Responsiveness rating

3/5

Facebook often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Facebook

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Facebook

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

1 Hacker Way
Menlo Park, CA 94025
https://www.facebook.com/

Phone Contacts

Main: 650-543-4800

We have been told by consumers attempting to contact Facebook via phone, that the number is answered with a message stating: “Facebook does not offer phone support at this time.”