Facebook Customer Service Contacts

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Facebook is an online social media and social networking service, with about 1 billion active users.

Responsiveness rating


What you need to know about Facebook

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Facebook

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


1 Hacker Way
Menlo Park, CA 94025

Phone Contacts

Main: 650-543-4800

We have been told by consumers attempting to contact Facebook via phone, that the number is answered with a message stating:  “Facebook does not offer phone support at this time.”

Email Contacts

[email protected]
[email protected]

Please note: We are unable to help restore lost or disabled Facebook accounts.

Customer Service Resources

Help page

Security page


Executive Contacts

Primary Contact
Naomi Gleit
Chief Product Officer
1 Hacker Way
Menlo Park, CA 94025
[email protected]

Javier Olivan
Chief Operating Officer
1 Hacker Way
Menlo Park, CA 94025
[email protected]

Chief Executive
Mark Zuckerberg
Chairman and CEO
1 Hacker Way
Menlo Park, CA 94025
[email protected]

or try [email protected]

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