Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 760 hotels. Its extended stay brand family includes Extended Stay America Select Suites, Extended Stay America Suites and Extended Stay America Premier Suites.
What you need to know about Extended Stay America
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Extended Stay America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
https://www.extendedstayamerica.com
Phone Contacts
Main: (980) 345-1600
Customer Service: (980) 345-1600
Toll Free: (800) 804-3724 reservations only
Guest relations 877-651-2124
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Liz Uber
Chief Operating Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
[email protected]
Chief Executive
Greg Juceam
President & Chief Executive Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
[email protected]
This contact was published on November 21, 2015 and updated on June 22, 2023.