Extended Stay America

Extended Stay America is a mid-priced extended stay hotel brand in the U.S.

Telephone
Main : (980) 345-1600
Email
Mailing address
11525 N. Community House Road, Suite 100
Charlotte, NC 28277-1574
Website
extendedstayamerica.com

What you need to know about Extended Stay America

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Extended Stay America

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Extended Stay America customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Liz Uber
Chief Operating Officer
Chief Executive
Greg Juceam

Frequently asked questions about Extended Stay America

Call (800) 804-3724 or (877) 651-2124 for reservations.
Call (980) 345-1600 or send a message via Extended Stay America's contact form.
To cancel your reservation with Extended Stay America, you have a few options:
  1. Online: Visit the modify reservation page on its website to cancel your reservation.
  2. Phone: Call the hotel directly where you made your booking. You can reach Extended Stay America's toll-free number at (800) 804-3724.
  3. Email confirmation: Use the "view/change reservation" link in your reservation confirmation email from Extended Stay America to manage your booking.

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