Extended Stay America Customer Service Contact Support Via Phone Email Exec Contacts

Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 760 hotels. Its extended stay brand family includes Extended Stay America Select Suites, Extended Stay America Suites and Extended Stay America Premier Suites.

Responsiveness rating

3/5

Extended Stay America often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Extended Stay America

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Extended Stay America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
https://www.extendedstayamerica.com

Phone Contacts

Main: (980) 345-1600
Customer Service: (980) 345-1600
Toll Free: (800) 804-3724 reservations only

Guest relations 877-651-2124

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Liz Uber
Chief Operating Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
[email protected]

Chief Executive
Greg Juceam
President & Chief Executive Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
[email protected]