Extended Stay America Customer Service Contacts

Extended Stay America is a mid-priced extended stay hotel brand in the U.S.

How to reach a person at Extended Stay America

Extended Stay America Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Extended Stay America

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Extended Stay America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Extended Stay America mailing address

11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574

Extended Stay America social media channels

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Extended Stay America executive customer service contacts

Primary Contact
Liz Uber
Chief Operating Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
executivecomplaints@extendedstay.com

Chief Executive
Greg Juceam
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
CEO@extendedstay.com

Frequently asked questions about Extended Stay America

What is the telephone number for reservations?

Call (800) 804-3724 or (877) 651-2124 for reservations.

How can I contact Extend Stay America customer service?

Call (980) 345-1600 or send a message via Extended Stay America’s contact form.

How can I cancel my reservation with Extended Stay America

To cancel your reservation with Extended Stay America, you have a few options:

  1. Online: Visit the modify reservation page on its website to cancel your reservation.
  2. Phone: Call the hotel directly where you made your booking. You can reach Extended Stay America’s toll-free number at (800) 804-3724.
  3. Email confirmation: Use the “view/change reservation” link in your reservation confirmation email from Extended Stay America to manage your booking.

How to get professional help with your Extended Stay America problem

If you need help with Extended Stay America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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