Express Scripts Customer Service Contacts

Express Scripts provides pharmacy benefit management services including in network pharmacy claims processing, home delivery pharmacy services, and specialty pharmacy benefits.

How to reach a person at Express Scripts

Customer Service:  1-800-282-2881

Toll Free: 1-800-206-4005

Express Scripts Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Express Scripts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Express Scripts

Like most communication service providers, Express Scripts normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Express Scripts. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Express Scripts’s mailing address

1 Express Way
St. Louis, MO 63121

Express Scripts’s social media channels

Express Scripts’s executive customer service contacts

Primary Contact
Allison Evans
Director of Customer Service
1 Express Way
St. Louis, MO 63121
[email protected]

Secondary Contact
Dave Queller
Senior Vice President, Sales and Account Management
1 Express Way
St. Louis, MO 63121
[email protected]

Neal Sample
Executive Vice President and Chief Operations Officer
1 Express Way
St. Louis, MO 63121
[email protected]

Chief Executive
Tim Wentworth
President and Chief Executive Officer
1 Express Way
St. Louis, MO 63121
[email protected]

or try: [email protected]

How to get professional help with your Express Scripts problem

If you need help with Express Scripts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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