Etsy Customer Service Contacts

Etsy is an online marketplace that allows individuals and small businesses to buy and sell handmade, vintage, and unique items.

How to reach a person at Etsy

etsy.com

Etsy Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Etsy

What you need to know about Etsy

Etsy’s customer service has received mixed reviews: Some users express dissatisfaction, citing challenges such as limited communication channels (primarily chat), delayed responses, and difficulties in resolving disputes. Some users report satisfactory interactions with Etsy’s support team, highlighting prompt responses and effective issue resolution.

Etsy customer service response times

Etsy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Live chat supportEtsy’s live chat support is available during business hours, Monday to Friday, Eastern time zone, and is closed on U.S. holidays. Response times can vary; some users report receiving prompt assistance, while others experience delays. Etsy aims to respond to emails within 10 days, but this is often the minimum time, with multiple automated responses before a real person addresses the issue.  

How to resolve a problem with Etsy

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Etsy mailing address

117 Adams Street
Brooklyn, NY 11201

Etsy loyalty program

Etsy does not currently have a loyalty program offering rewards for repeat purchases.

Etsy social media channels

X


Etsy executive customer service contacts

Primary Contact
Kruti Patel Goyal
President and Chief Growth Officer
117 Adams Street
Brooklyn, NY 11201
pgoyal@etsy.com

LinkedIn

Secondary Contact
Nick Daniel
Chief Product Officer
117 Adams Street
Brooklyn, NY 11201
ndaniel@etsy.com

LinkedIn

Chief Executive
Josh Silverman
117 Adams Street
Brooklyn, NY 11201
jsilverman@etsy.com

LinkedIn

Etsy customer service policies

What does Etsy's terms of use outline?

Etsy’s terms of use outline the platform’s policies for users, including buyers and sellers. By accessing Etsy, users agree to comply with these terms, which cover various aspects of using the platform.

  • User responsibilities: Users must provide accurate information, maintain the confidentiality of the accounts, and comply with all applicable laws and regulations.
  • Prohibited activities: Users are prohibited from engaging in activities such as infringing intellectual property rights, violating community guidelines, and engaging in fraudulent or deceptive practices.
  • Seller obligations: Sellers are responsible for accurately representing their products, honoring their shop policies, and providing excellent customer service. They must also comply with Etsy’s seller service level standards.
  • Fees and payments: Etsy charges fees for listing items, selling products, and using certain services. Sellers are responsible for paying these fees, and Etsy may change them with notice.
  • Dispute Resolution: Etsy encourages users to resolve disputes amicably. If unresolved, disputes may be handled through Etsy’s case system or arbitration, depending on the circumstances.
  • Limitation of liability: Etsy is not liable for user interactions, transactions, or content accuracy. Users engage with the platform at their own risk.
  • Privacy and data use: Etsy collects and uses personal data as described in its Privacy Policy, which users should review to understand data handling practices.
  • Modifications: Etsy may update the terms of use, and users are encouraged to review them periodically to stay informed of any changes.

For detailed information, users should refer to Etsy’s official terms of use page.

Is my information safe with Etsy?

Etsy’s privacy policy outlines how the company collects, uses, and shares personal information from users of its platform. Etsy gathers data such as names, email addresses, and payment details to facilitate transactions and enhance user experience. This information is utilized to process orders, communicate with users, and improve services. Etsy may share personal data with trusted partners and service providers to support its operations. Users have rights regarding their data, including access, correction, and deletion requests. The policy also details how Etsy protects user information and addresses data breaches. For comprehensive details, users are encouraged to review Etsy’s full privacy policy.

How can I sell my products on Etsy?

Here’s a step-by-step guide on how to sell your products on Etsy:

  1. Create an Etsy account:
    • Sign up for an Etsy account on Etsy’s website.
    • If you already have an account, log in.
  2. Set up your shop:
    • Click on “sell on Etsy” and follow the prompts to create your shop.
    • Choose a shop name that reflects your brand and products.
  3. Choose your shop preferences:
    • Select your shop’s language, country, and currency.
    • Choose your preferred shipping options and tax settings.
  4. Add products:
    • Click “add a listing” to start adding products.
    • Upload high-quality photos of your items.
    • Write clear and detailed descriptions, including size, color, and material information.
    • Set prices for your products.
  5. Set up payment methods:
    • Choose how you want to receive payments (via Etsy payments or PayPal).
    • Provide banking details for direct deposits.
  6. Set up shipping:
    • Define your shipping policies (shipping costs, delivery times, and international shipping options).
    • Print shipping labels directly from Etsy for convenience.
  7. Promote your shop:
    • Use social media and online marketing to increase visibility.
    • Consider using Etsy Ads to promote your listings on the platform.
  8. Manage orders:
    • Respond to customer inquiries and process orders promptly.
    • Ship items as soon as possible after a purchase.
  9. Provide excellent customer service:
    • Handle returns and exchanges as per your shop’s policies.
    • Respond to feedback and address issues to maintain good customer relationships.
  10. Monitor your shop performance:
    • Use Etsy’s analytics tools to track views, sales, and customer interactions.
    • Adjust your strategies as needed to optimize your shop’s success.

How can I purchase any products on Etsy?

Here’s a step-by-step guide on how to purchase products on Etsy:

  1. Create an Etsy account:
    • Sign up for an Etsy account on Etsy’s website.
    • If you already have an account, simply log in.
  2. Search for products:
    • Use the search bar to find specific items or browse categories to explore products.
    • Refine your search using filters such as price, location, and seller ratings.
  3. Select a product:
    • Click on a product that interests you to view more details.
    • Read the product description, check the photos, and review the shop’s policies.
  4. Choose customization options (if applicable):
    • If the product offers customization (e.g., color, size, engraving), select your preferences.
  5. Add to cart:
    • Click “add to cart” to include the item in your shopping cart.
    • You can continue shopping or proceed to checkout.
  6. Review your cart:
    • Click on the cart icon to review your selected items.
    • Make sure the quantities, customization, and shipping options are correct.
  7. Proceed to checkout:
    • Click on “proceed to checkout” to enter your shipping and payment information.
  8. Enter shipping information:
    • Provide your delivery address, ensuring it’s accurate for timely delivery.
    • You can save your address for future purchases.
  9. Choose a payment method:
    • Select your preferred payment method (credit/debit card, PayPal, etc.).
    • Etsy supports various payment options, so choose one that suits you.
  10. Place your order:
    • Review all order details (items, shipping address, payment) before placing your order.
    • Click “Place your order” to complete the purchase.
  11. Receive confirmation:
    • Etsy will send you an order confirmation via email.
    • You can track your order status through your Etsy account.
  12. Wait for delivery:
    • Monitor shipping updates and delivery tracking if provided by the seller.
    • Once the product arrives, leave feedback for the seller if desired.
Frequently asked questions about Etsy

Can I phone or email Etsy customer service?

No, Etsy customer service can only be contacted through its online contact form.

How do I contact Etsy Support?

To reach Etsy’s customer service, sign in to your account and visit the Contact Etsy support page. You’ll be connected with the appropriate support channel based on your issue.

How can I get help with an order?

If you have questions about an item or order you’ve purchased, you can contact the seller directly through the order details page. For issues like non-receipt or items not matching the description, you can open a case with the seller.

How to get professional help with your Etsy problem

If you need help with Etsy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Etsy?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews

Related Posts