Etsy is an online marketplace that allows individuals and small businesses to buy and sell handmade, vintage, and unique items.
What you need to know about Etsy
Etsy’s customer service has received mixed reviews: Some users express dissatisfaction, citing challenges such as limited communication channels (primarily chat), delayed responses, and difficulties in resolving disputes. Some users report satisfactory interactions with Etsy’s support team, highlighting prompt responses and effective issue resolution.
- Etsy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Etsy with our insider guide or through our executive contacts.
- Etsy’s customer service policies are standard. Here are our frequently asked questions about Etsy.
Etsy customer service response times
Etsy’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat support | Etsy’s live chat support is available during business hours, Monday to Friday, Eastern time zone, and is closed on U.S. holidays. Response times can vary; some users report receiving prompt assistance, while others experience delays. Etsy aims to respond to emails within 10 days, but this is often the minimum time, with multiple automated responses before a real person addresses the issue. |
How to resolve a problem with Etsy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Etsy mailing address
117 Adams Street
Brooklyn, NY 11201
Etsy executive customer service contacts
Primary Contact
Kruti Patel Goyal
President and Chief Growth Officer
117 Adams Street
Brooklyn, NY 11201
pgoyal@etsy.com
Secondary Contact
Nick Daniel
Chief Product Officer
117 Adams Street
Brooklyn, NY 11201
ndaniel@etsy.com
Chief Executive
Josh Silverman
117 Adams Street
Brooklyn, NY 11201
jsilverman@etsy.com
Can I phone or email Etsy customer service?
No, Etsy customer service can only be contacted through its online contact form.
How do I contact Etsy Support?
To reach Etsy’s customer service, sign in to your account and visit the Contact Etsy support page. You’ll be connected with the appropriate support channel based on your issue.
How can I get help with an order?
If you have questions about an item or order you’ve purchased, you can contact the seller directly through the order details page. For issues like non-receipt or items not matching the description, you can open a case with the seller.
How to get professional help with your Etsy problem
If you need help with Etsy, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.