Etihad Airways Customer Service Contact Support Via Phone Email Exec Contacts

Etihad Airways is the national airline of the United Arab Emirates. Its head office is in Khalifa City A, near Abu Dhabi City. Established by royal decree, Etihad commenced operations in November 2003. The name derives from the Arabic word for “union.”

Responsiveness rating

3/5

Etihad Airways often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Etihad Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Etihad Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
https://www.etihad.com/en-us/

Phone Contacts

Main: +971 25990000
Toll Free: (888) 8 ETIHAD

Email Contacts

[email protected]

Social Media Contacts

Facebook
Twitter

Twitter account for customer service

Executive Contacts

Primary Contact
Terry Daly
Executive Director Guest Experience, Brand and Marketing Etihad
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
+971-2-5110000
[email protected]

Secondary Contact
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates

Cell number +971 50 818 1214

Chief Executive
Tony Douglas
CEO
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
+971-2-5111400
[email protected]

fax +971-2-5111200