Etihad Airways is the national airline of the United Arab Emirates. Its head office is in Khalifa City A, near Abu Dhabi City. Established by royal decree, Etihad commenced operations in November 2003. The name derives from the Arabic word for “union.”
Etihad Airways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Etihad Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Etihad Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Etihad Airways mailing address
Etihad Airways
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
https://www.etihad.com/en-us/
Etihad Airways social media channels
Etihad Airways executive customer service contacts
Primary Contact
Terry Daly
Executive Director Guest Experience, Brand and Marketing Etihad
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates 94103
tdaly@etihad.com
+971-2-5110000
Secondary Contact
Khalifa City A
Abu Dhabi , United Arab Emirates
+971 50 818 1214
Chief Executive
Tony Douglas
CEO
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
adouglas@etihad.ae
+971-2-5111400
fax +971-2-5111200
How can I email Etihad?
For customer support, email Etihad Airways at guest@etihadguest.com.
How do I claim a refund from Etihad?
To request a refund, visit the Etihad Airways website and use the “Manage your booking” feature. Alternatively, chat with customer service or contact your travel agent if you made your booking through one.
Does Etihad offer live chat support?
Yes, Etihad Airways provides live chat support.
Do I need to print my e-ticket with Etihad?
No, a paper ticket is not mandatory. You can check in online and use a digital boarding pass on your mobile device.
Who owns Etihad?
Etihad Airways is owned by the government of the United Arab Emirates (UAE). It serves as the national airline of the UAE and operates from its hub in Abu Dhabi.
Why is Etihad facing challenges?
Etihad Airways encountered financial difficulties due to rapid expansion, high operating costs, and investments in other airlines. These factors led to financial losses and subsequent restructuring efforts.
How can I contact someone at Etihad?
You can reach Etihad Airways through various channels:
- Direct message: Send a message on Facebook Messenger, Instagram, or X.
- Phone: Call its customer service for assistance at (877) 690-0767.
- Online chat.
What is the baggage allowance on Etihad Airways?
Baggage allowances vary depending on your fare type and route. Typically, for Economy Class, the allowance ranges from 23 kg to 30 kg per checked bag. Please review your specific booking for accurate details.
How to get professional help with your Etihad Airways problem
If you need help with Etihad Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.