Etihad Airways is the national airline of the United Arab Emirates. Its head office is located in Khalifa City A, near Abu Dhabi.
How to reach a person at Etihad Airways
Main: +971-60-055-5666
Customer Service (U.S.): (877) 690-0767
WhatsApp: +971-56-688-9003
Etihad Airways Responsiveness rating
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What you need to know about Etihad Airways
The company responds to most customer complaints in a satisfactory manner.
- Etihad Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Etihad Airways with our insider guide or through its executive contacts.
- Etihad Airways’ customer service policies are standard. Here are our frequently asked questions about Etihad Airways.
Etihad Airways customer service response times
Etihad Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: +971-60-055-5666 Customer Service: (877) 690-0767 WhatsApp: +971-56-688-9003 | Etihad Airways’ customer service phone response times vary by branch, depending on location and availability. |
| Email support | Etihad Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries. |
| Live chat | Etihad Airways provides live chat support through its official website, allowing customers to interact with a virtual assistant for common inquiries. |
| Social media | Etihad Airways is active on social media platforms such as X, Facebook, Instagram, LinkedIn and YouTube. |
| Help center/FAQ | Etihad Airways’ help center and FAQ section provide quick answers to common questions regarding bookings, baggage policies, flight changes, refunds, travel requirements and Etihad Guest loyalty program details. |
How to resolve a problem with Etihad Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Etihad Airways mailing address
New Airport Road
Khalifa City A
Abu Dhabi, United Arab Emirates 35566
Etihad Airways loyalty program
Etihad Airways has a loyalty program called Etihad Guest, which allows members to earn and redeem miles across flights, upgrades, hotels and car rentals.
Etihad Airways social media channels
Etihad Airways executive customer service contacts
Primary Contact
Caroline Gazeley
Head of Customer Experience
New Airport Road
Khalifa City A
Abu Dhabi, United Arab Emirates 35566
caroline.gazeley@etihad.com
Secondary Contact
Alpna Mathews
Regional GM – Americas, UK and Ireland
2200 Pennsylvania Avenue NW
4th Floor East
Washington, DC 20037
alpna.mathews@etihad.com
Chief Executive
Antonoaldo Neves
New Airport Road
Khalifa City A
Abu Dhabi, United Arab Emirates 35566
antonoaldo.neves@etihad.com
Etihad Airways customer service policies
What is Etihad Airways' privacy policy?
Etihad Airways’ privacy policy explains how the company collects, uses, and safeguards personal information. It details how data are used for purposes such as processing bookings, providing services and marketing communications.
What are Etihad Airways' terms and conditions?
Etihad Airways’ terms and conditions outline the rules and obligations for using the airline’s services, including booking, ticketing, cancellations, baggage policies, and management of personal information.
Etihad Airways self-service links
How do I claim a refund from Etihad?
Visit the website, navigate to the “Help” section, and select “Refunds and Reimbursements” to access Etihad Airways’ online refund request form.
How can I manage my booking online with Etihad Airways?
Visit the website and navigate to the “Manage Booking” section to view, change, or cancel your flight, select seats and add extra services.
Can I track my baggage online?
Yes, visit the website and use the “Baggage Tracking” tool to report lost or delayed baggage and monitor its status.
Who owns Etihad?
Etihad Airways is owned by the government of the United Arab Emirates (UAE). It serves as the national airline of the UAE and operates from its hub in Abu Dhabi.
How can I contact Etihad Airways customer service?
Call (877) 690-0767 from the United States. Phone numbers for other countries are on the Contact Us page.
Why is Etihad facing challenges?
Etihad Airways encountered financial difficulties due to rapid expansion, high operating costs, and investments in other airlines. These factors resulted in financial losses and prompted subsequent restructuring efforts.
How to get professional help with your Etihad Airways problem
If you need help with Etihad Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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