Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates, based in Abu Dhabi. It is owned by the Abu Dhabi government.
Abu Dhabi, United Arab Emirates 35566
What you need to know about Etihad Airways
The company responds to most customer complaints in a satisfactory manner.
- Etihad Airways' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Etihad Airways with our insider guide or through its executive contacts.
- Etihad Airways' customer service policies are standard. Here are our frequently asked questions about Etihad Airways.
How to resolve a problem with Etihad Airways
Try self-service first
Use our proven resolution methods, or Etihad Airways’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Etihad Airways respond?
Etihad Airways' customer service phone response times vary by branch, depending on location and availability.
Main: +971 600 555 666
Customer Service: (877) 690-0767
WhatsApp: +971-56-688-9003
Etihad Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Etihad Airways provides live chat support through its official website, allowing customers to interact with a virtual assistant for common inquiries.
Etihad Airways is active on social media platforms such as X, Facebook, Instagram, LinkedIn and YouTube.
Access Etihad Airways' social media here.
Etihad Airways’ help center and FAQ section provide quick answers to common questions regarding bookings, baggage policies, flight changes, refunds, travel requirements and Etihad Guest loyalty program details.
Etihad Airways customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Etihad Airways self-service links
Etihad Airways customer service policies
Etihad Airways loyalty program
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
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Frequently asked questions about Etihad Airways
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