Etihad Airways Customer Service Contacts

Etihad Airways is the national airline of the United Arab Emirates. Its head office is in Khalifa City A, near Abu Dhabi City. Established by royal decree, Etihad commenced operations in November 2003. The name derives from the Arabic word for “union.”

How to reach a person at Etihad Airways

Customer Service: (888) 8 ETIHAD

Etihad Airways Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Etihad Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Etihad Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Etihad Airways mailing address

Etihad Airways
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates

Etihad Airways social media channels


Twitter account for customer service

Etihad Airways executive customer service contacts

Primary Contact
Terry Daly
Executive Director Guest Experience, Brand and Marketing Etihad
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates 94103
[email protected]

Secondary Contact
Khalifa City A
Abu Dhabi , United Arab Emirates
+971 50 818 1214

Chief Executive
Tony Douglas
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
[email protected]

fax +971-2-5111200

How to get professional help with your Etihad Airways problem

If you need help with Etihad Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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