Etihad Airways Customer Service Contacts

Etihad Airways is the national airline of the United Arab Emirates. Its head office is located in Khalifa City A, near Abu Dhabi.

How to reach a person at Etihad Airways

Customer Service (U.S.): (877) 690-0767

WhatsApp: +971-56-688-9003

Etihad Airways Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Etihad Airways

What you need to know about Etihad Airways

The company responds to most customer complaints in a satisfactory manner.

Etihad Airways customer service response times

Etihad Airways’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support

Main: +971-60-055-5666
Customer Service: (877) 690-0767
WhatsApp: +971-56-688-9003
Etihad Airways’ customer service phone response times vary by branch, depending on location and availability.
Email supportEtihad Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chatEtihad Airways provides live chat support through its official website, allowing customers to interact with a virtual assistant for common inquiries.
Social mediaEtihad Airways is active on social media platforms such as X, Facebook, Instagram, LinkedIn and YouTube.
Help center/FAQEtihad Airways’ help center and FAQ section provide quick answers to common questions regarding bookings, baggage policies, flight changes, refunds, travel requirements and Etihad Guest loyalty program details.

How to resolve a problem with Etihad Airways

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Etihad Airways mailing address

New Airport Road
Khalifa City A
Abu Dhabi, United Arab Emirates 35566

Etihad Airways loyalty program

Etihad Airways has a loyalty program called Etihad Guest, which allows members to earn and redeem miles across flights, upgrades, hotels and car rentals.

Etihad Airways social media channels

X


Etihad Airways executive customer service contacts

Primary Contact
Caroline Gazeley
Head of Customer Experience
New Airport Road
Khalifa City A
Abu Dhabi, United Arab Emirates 35566
caroline.gazeley@etihad.com

LinkedIn

Secondary Contact
Alpna Mathews
Regional GM – Americas, UK and Ireland
2200 Pennsylvania Avenue NW
4th Floor East
Washington, DC 20037
alpna.mathews@etihad.com

LinkedIn

Chief Executive
Antonoaldo Neves
New Airport Road
Khalifa City A
Abu Dhabi, United Arab Emirates 35566
antonoaldo.neves@etihad.com

LinkedIn

Etihad Airways customer service policies

What is Etihad Airways' privacy policy?

Etihad Airways’ privacy policy explains how the company collects, uses, and safeguards personal information. It details how data are used for purposes such as processing bookings, providing services and marketing communications.

What are Etihad Airways' terms and conditions?

Etihad Airways’ terms and conditions outline the rules and obligations for using the airline’s services, including booking, ticketing, cancellations, baggage policies, and management of personal information.

How do I claim a refund from Etihad?

Visit the website, navigate to the “Help” section, and select “Refunds and Reimbursements” to access Etihad Airways’ online refund request form.

How can I manage my booking online with Etihad Airways?

Visit the website and navigate to the “Manage Booking” section to view, change, or cancel your flight, select seats and add extra services.

Can I track my baggage online?

Yes, visit the website and use the “Baggage Tracking” tool to report lost or delayed baggage and monitor its status.

Frequently asked questions about Etihad Airways

Who owns Etihad?

Etihad Airways is owned by the government of the United Arab Emirates (UAE). It serves as the national airline of the UAE and operates from its hub in Abu Dhabi.

How can I contact Etihad Airways customer service?

Call (877) 690-0767 from the United States. Phone numbers for other countries are on the Contact Us page.

Why is Etihad facing challenges?

Etihad Airways encountered financial difficulties due to rapid expansion, high operating costs, and investments in other airlines. These factors resulted in financial losses and prompted subsequent restructuring efforts.

How to get professional help with your Etihad Airways problem

If you need help with Etihad Airways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of Etihad Airways?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews