Etihad Airways

Etihad Airways is on of the two national airlines (flag carriers) of the United Arab Emirates. Its head office is located in Khalifa City A, near Abu Dhabi.

Telephone
Customer service : (877) 690-0767
WhatsApp : +971-56-688-9003
Main : +971-600-555-666
Mailing address
New Airport Road, Khalifa City A
Abu Dhabi, United Arab Emirates 35566
Website
etihad.com/en-us

What you need to know about Etihad Airways

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Etihad Airways

Try self-service first

Use our proven resolution methods, or Etihad Airways’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Etihad Airways respond?

Phone support
Etihad Airways' customer service phone response times vary by branch, depending on location and availability.

Main: +971-60-055-5666
Customer Service: (877) 690-0767
WhatsApp: +971-56-688-9003
Email support
Etihad Airways does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Etihad Airways provides live chat support through its official website, allowing customers to interact with a virtual assistant for common inquiries.
Social media
Etihad Airways is active on social media platforms such as X, Facebook, Instagram, LinkedIn and YouTube.

Access Etihad Airways' social media here.
Help center/FAQ
Etihad Airways’ help center and FAQ section provide quick answers to common questions regarding bookings, baggage policies, flight changes, refunds, travel requirements and Etihad Guest loyalty program details.
Verified contacts

Etihad Airways customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Majed Al Marzouqi
Head of Customer Experience
Secondary
Martin Dajani
Vice President Legal, Americas
Secondary
Arik De
Chief Revenue and Commercial Officer
Chief Executive
Antonoaldo Neves
Chief Executive

Etihad Airways customer service policies

Etihad Airways’ privacy policy explains how the company collects, uses, and safeguards personal information. It details how data are used for purposes such as processing bookings, providing services and marketing communications.

Etihad Airways loyalty program

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

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Frequently asked questions about Etihad Airways

Etihad Airways is owned by ADQ, the Abu Dhabi sovereign wealth fund, on behalf of the Abu Dhabi government.
Call (877) 690-0767 from the U.S. Phone numbers for other countries are on the Contact Us page.

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