Etihad Airways is the national airline of the United Arab Emirates. Its head office is in Khalifa City A, near Abu Dhabi City. Established by royal decree, Etihad commenced operations in November 2003. The name derives from the Arabic word for “union.”
The airline operates flights to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas, with a fleet of Airbus and Boeing aircraft. Etihad Airways is the fourth largest airline in the Middle East and it is the second largest airline in the UAE, after the Dubai-based airline Emirates. Etihad’s main base is Abu Dhabi International Airport.
Responsiveness rating
What you need to know about Etihad Airways
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Etihad Airways
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
https://www.etihad.com/en-us/
Phone Contacts
Main: +971 25990000
Toll Free: (888) 8 ETIHAD
Email Contacts
Social Media Contacts
Twitter account for customer service
Executive Contacts
Primary Contact
Terry Daly
Executive Director Guest Experience, Brand and Marketing Etihad
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
+971-2-5110000
[email protected]
Secondary Contact
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
Cell number +971 50 818 1214
Chief Executive
Tony Douglas
CEO
P.O. Box 35566
Khalifa City A
Abu Dhabi, United Arab Emirates
+971-2-5111400
[email protected]
fax +971-2-5111200