Etihad Airways Customer Service Contacts

Dear Etihad Airways Customer Service Team,

I am writing to formally express my disappointment regarding the significant delay in processing my refund.

Despite multiple attempts to follow up through calls with your representatives, and despite being informed that the refund process would be completed within 45 working days, I have unfortunately not received any refund on my credit card to date.

As a result of this unresolved delay and the lack of a satisfactory resolution despite repeated follow-ups, I have now been compelled to file a formal complaint through my bank and initiate a card dispute regarding this transaction.

I would like to express my disappointment with the level of service and handling of this matter, as I expected a more efficient and reliable resolution from Etihad Airways.

I kindly request your urgent attention to this matter and a prompt update regarding the status of my refund.

Thank you.

Compensation.

for the last three months I've been chasing Etihad for compensation that they agreed I've followed all of there requests and still as of today I'm still waiting for the funds to reach my bank account no matter which way i try to resolve this i come across a blank wall with laterally no response from them.
if anyone else is suffering the same issues be prepared for an extremely annoying process.
all i can say is that I'm bitterly disappointed with there customer service

I travelled by a round ticket from Mumbai to Heathrow vis Abu Dhabi and back. During my return journey, the airline damaged the bag during transit to the extent that the bag has been dented and not possible to use anymore. The airline has shirked their responsibility by passing it off as a minor scratch though all evidence and photos were provided. Indifferent and pathetic customer service. Please travel at your own risk, it seems these are repeated complaints

I am travelled through CCU to JFK on 24.09.2025 and returned from JFK to CCU on 14.01.2026.
Out of four sectors I have travelled the worst one was Abu Dhabi to CCU dated 15.01.2026
The unprofessional behaviour of the cabin crew for a international flight is not acceptable.

Worst Airline Experience Ever – Etihad Airways
I am a frequent flyer and, over the past 25 years, I have taken more than 3,000 flights. I therefore consider myself a very experienced passenger.
My recent business class experience with Etihad Airways was, by far, the worst airline experience I have ever had. Even more disappointing than the flight issues themselves was the way Etihad handled the situation afterward, which was worse than what I have experienced with some low-cost airlines.
Outbound Flight: Milan – Singapore (via Abu Dhabi)
Abu Dhabi – Singapore
The inflight entertainment system was not working. The way the cabin crew handled this issue can only be described as very poor. The compensation offered was close to ridiculous, and I was told on board that I could only receive it in the form of Etihad miles.
Arrival in Singapore – Missing Luggage
Upon arrival in Singapore, my luggage did not arrive. As a result, I spent 2 out of my 5 days in Singapore without my luggage.
When I asked the Etihad lost-and-found agent how much I was allowed to spend on essential items, I was told that he did not know. This is unacceptable, as an airline should clearly inform passengers of the permitted expense limits. In the end, I was offered USD 50 for the delayed luggage, which I find almost offensive—especially considering that a business class passenger was left without luggage for nearly half of the trip. It also raises the question of how Etihad treats economy class passengers in similar situations.
Return Flight: Singapore – Milan
At check-in, I was moved from the window seat I had booked months in advance to a middle seat. Upon arrival in Milan, I discovered that my luggage was damaged, with personal belongings falling out.
I reported the issue and later received an email from Etihad instructing me to visit the nearest authorized repair shop to obtain a damage assessment. The closest official repair shop is over one hour away, meaning Etihad expects me to waste half a day for something that should clearly be handled by the airline.
More reputable airlines arrange for a courier to collect the luggage and return it repaired or replaced, without requiring the passenger to do anything.
Poor Customer Service Follow-Up
In total, I have sent 17 emails and 10 messages via Instagram. Every response has been the same: that Etihad is “looking into the matter.” More than two months have now passed without any resolution.
I chose to try Etihad as I expect to travel extensively in that region in the future. However, this experience has been terrible in every respect, and I absolutely do not recommend Etihad to anyone. If this is how Etihad treats its business class passengers, one can only imagine how economy class passengers are treated.
By far the worst airline I have flown with in the past 25 years.