Erie Insurance is a U.S.-based company that provides auto, home, life, and business insurance, with a focus on personalized service and coverage options for individuals and businesses.
Erie Insurance Responsiveness rating
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What you need to know about Erie Insurance
Response times can vary depending on the volume of inquiries and the nature of the issue, but most customers can expect a response within a reasonable timeframe.
- Erie Insurance customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Erie Insurance with our insider guide or through its executive contacts.
- Erie Insurance customer service policies are standard. Here are our frequently asked questions about Erie Insurance.
Erie Insurance customer service response times
Erie Insurance customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Erie Insurance’s customer service response times can vary depending on elements such as the time of day, the volume of inquiries, and the nature of the issue. The company typically offers support Monday through Friday, from 8 a.m. to 8 p.m. Eastern Time, and some extended hours may be available for claims and emergency services. Many customers report relatively quick response times for claims inquiries and general support, though wait times may increase during peak periods, such as after major events or during policy renewal seasons. Call customer service at (800) 458-0811. |
| Email support | Erie Insurance does not provide an email address on its website, as most customer service inquiries are handled through phone support or online tools. |
| Live chat | Response times for live chat support can vary depending on the volume of requests, but typically, customers can expect a response within a few minutes during business hours. Live chat is often quicker than online email support, making it a good option for those who need assistance without waiting on the phone. However, during peak periods or high-demand seasons, there may be slight delays. |
| Social media | Erie Insurance offers customer service support through its social media channels, including platforms such as X and Facebook. Response times on social media can vary, but typically, customers can expect a reply within a few hours during business hours. Social media support is often quicker than email, and it can be a convenient way to get answers to general inquiries or resolve basic issues. However, for more complex or urgent matters, it might be necessary to follow up through other support channels such as phone or live chat. Here’s how to reach Erie Insurance via social media. |
| Help center/FAQ | Erie Insurance offers a help center and FAQ section on the website, which provides answers to common questions and issues. Since the FAQ section is self-service, there is no direct response time involved—it’s designed for customers to quickly find the information needed. The help center typically offers immediate access to articles and resources 24/7. |
How to resolve a problem with Erie Insurance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Erie Insurance mailing address
100 Erie Insurance Place
Erie, PA 16530
Erie Insurance executive customer service contacts
Primary Contact
Karen Rugare
Vice President, Customer Care Operations and Strategy
100 Erie Insurance Place
Erie, PA 16530
karen.rugare@erieinsurance.com
Another contact email address: OfficeofthePresident@eriesinsurance.com
Secondary Contact
Joe Vahey
Vice President, Regional Claims Officer
100 Erie Insurance Place
Erie, PA 16530
joseph.vahey@erieinsurance.com
Chief Executive
Tim NeCastro
100 Erie Insurance Place
Erie, PA 16530
tim.necastro@erieinsurance.com
How can I contact Erie Insurance customer service?
Call (800) 458-0811.
Does Erie Insurance have an online chat service?
Yes, Erie Insurance has an online chat service.
What types of insurance does Erie Insurance offer?
Erie Insurance offers a variety of insurance products, including auto, home, renters, life, business, and umbrella insurance.
How to get professional help with your Erie Insurance problem
If you need help with Erie Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
