Equifax is a consumer credit reporting agency in the United States.
Equifax Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Equifax
- Equifax’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Equifax with our insider guide or through our executive contacts.
- Equifax’s customer service policies are standard. Here are our frequently asked questions about Equifax.
Equifax customer service response times
Equifax’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Equifax’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Response time: Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Equifax at , though it’s always best to use the “help” or “contact us” section on XXXXXXXXX’s website for the most accurate and up-to-date contact information. |
| Live chat | Response time: Equifax’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Equifax is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. Here’s how to contact Equifax via social media. |
How to resolve a problem with Equifax
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Equifax mailing address
1550 Peachtree St NE
Atlanta , Ga. 30309-2402
XXXXXXXXXXX loyalty program
You can join XXXXXXXXXXX’s loyalty program, XXXXXXXXXXX, by signing up for an account on the XXXXXXXXXXX website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
XXXXXXXXXXX social media channels
X
TikTok
YouTube
Equifax executive customer service contacts
Primary Contact
Elsa Dillman
Executive Assistant
1550 Peachtree St NE
Atlanta , Ga. 30309-2402
elsa.dillman@equifax.com
Secondary Contact
Beverly Anderson (Bev)
President, Global Consumer Solutions
1550 Peachtree St NE
Atlanta , Ga. 30309-2402
beverly.anderson@equifax.com
Chief Executive
Mark W. Begor
CEO
1550 Peachtree St NE
Atlanta , Ga. 30309-2402
Mark.Begor@equifax.com
How can I talk to Equifax customer service?
You can reach Equifax customer service by calling (888) 378-4329.
What are the customer service hours for Equifax?
Its call center hours are Monday through Friday 9 a.m. to 9 p.m.;- Saturday and Sunday 9 a.m. to 6 p.m. (all times Eastern).
What is the phone number for an Equifax customer service dispute?
To dispute information on your Equifax credit report, call (888) 378-4329.
How do I report an issue to Equifax?
Submit a correction request online through the Equifax Corrections Portal.
Can Equifax fix my credit?
Equifax does not directly fix credit. However, it provides credit reports and assists with corrections.
How long do Equifax disputes take?
Most dispute investigations are completed within 30 days. You will receive a notification once your investigation is complete.
How does Equifax help you?
Equifax provides credit reports, credit scores, and identity protection services. It assists in correcting inaccuracies on credit reports and offers insights into your creditworthiness.
How do I dispute an error on my Equifax credit report?
To dispute an error on your Equifax credit report, you can file a dispute online by logging into your Equifax account. You can also mail in your dispute request or call Equifax customer service at (888) 378-4329 directly for help. Equifax will investigate the dispute and provide updates on the resolution process.
How can I request my Equifax credit report?
You can request your Equifax credit report by visiting the Equifax website and signing in to your account. You can also request your free credit report once a year through the official AnnualCreditReport.com website. If you have questions about how to access your report, Equifax customer service can assist you. Call (888) 378-4329.
How to get professional help with your Equifax problem
If you need help with Equifax, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
