Equifax

Equifax is a consumer credit reporting agency in the United States.

Telephone
Customer service : (888) 378-4329
Mailing address
1550 Peachtree St NE
Atlanta, Ga. 30309-2402
Website
equifax.com/personal

What you need to know about Equifax

  • Equifax’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Equifax with our insider guide or through our executive contacts.
  • Equifax's customer service policies are standard. Here are our frequently asked questions about Equifax.

How to resolve a problem with Equifax

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Equifax respond?

Phone support
Equifax's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Email support
Email inquiries typically take 1 to 3 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Equifax at , though it's always best to use the "help" or "contact us" section on XXXXXXXXX's website for the most accurate and up-to-date contact information.  
Live chat
Equifax's live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
Equifax is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.Here’s how to contact Equifax via social media.
Verified contacts

Equifax customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sametra Long
Director of Operations – Customer Care
Secondary
Nick Oldham
Chief Operations Officer, USIS
Chief Executive
Mark W. Begor
CEO

Frequently asked questions about Equifax problem

You can reach Equifax customer service by calling (888) 378-4329.
Its call center hours are  Monday through Friday 9 a.m. to 9 p.m.;- Saturday and Sunday 9 a.m. to 6 p.m. (all times Eastern).
To dispute information on your Equifax credit report, call (888) 378-4329.
Submit a correction request online through the Equifax Corrections Portal.
Equifax does not directly fix credit. However, it provides credit reports and assists with corrections.
Most dispute investigations are completed within 30 days. You will receive a notification once your investigation is complete.
Equifax provides credit reports, credit scores, and identity protection services. It assists in correcting inaccuracies on credit reports and offers insights into your creditworthiness.
To dispute an error on your Equifax credit report, you can file a dispute online by logging into your Equifax account. You can also mail in your dispute request or call Equifax customer service at (888) 378-4329 directly for help. Equifax will investigate the dispute and provide updates on the resolution process.
You can request your Equifax credit report by visiting the Equifax website and signing in to your account. You can also request your free credit report once a year through the official AnnualCreditReport.com website. If you have questions about how to access your report, Equifax customer service can assist you. Call (888) 378-4329.

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