Emirates is one of the flag carriers of the United Arab Emirates.
Responsiveness rating
What you need to know about Emirates
We receive many complaints about Emirates. The airline has failed to follow the 24-hour rule. Emirates also avoided taking responsibility for timely refunds.
How to resolve a problem with Emirates
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
P.O. Box 686
Dubai, U.A.E.
+971-4-7081111
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
55 East 59 Street
Floor 5
New York, NY 10022
https://www.emirates.com/us/english/
Phone Contacts
Main: (212) 758-3944
Customer Service: (800) 777-3999
International: +971-4-7081111
Refund requests: [email protected]
(212) 758-3944 Option 2 – Ext 241
For lost and damaged baggage, +1 844 556 1400
Email Contacts
[email protected]
[email protected]
Social Media Contacts
Executive Contacts
Primary Contact
Andre Fick
Head of Customer Strategy
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]
Secondary Contact
Mostafa Karam
Senior Vice President of Customer Affairs and Service Audit
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]
Patrick Brannelly
Vice President of Customer Experience
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]
Chief Executive
Sir Tim Clark
President
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]
This contact was published on February 16, 2015 and updated on August 17, 2023.
