Emirates Customer Service Contact Support Via Phone Email Exec Contacts

Emirates is one of the flag carriers of the United Arab Emirates.

Responsiveness rating

3/5

Emirates often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Emirates

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Emirates

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

P.O. Box 686
Dubai, U.A.E.
+971-4-7081111

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

55 East 59 Street
Floor 5
New York, NY 10022
https://www.emirates.com/us/english/

Phone Contacts

Main: (212) 758-3944
Customer Service: (800) 777-3999
International: +971-4-7081111

Refund requests: [email protected]
(212) 758-3944 Option 2 – Ext 241

For lost and damaged baggage, +1 844 556 1400

Email Contacts

[email protected]
[email protected]

Social Media Contacts

Facebook
Twitter

Executive Contacts

Primary Contact
Andre Fick
Head of Customer Strategy
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]

Secondary Contact
Mostafa Karam
Senior Vice President of Customer Affairs and Service Audit
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]

linkedin.com/in/mostafa-karam-ba101226

Patrick Brannelly
Vice President of Customer Experience
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]

[email protected]

Chief Executive
Sir Tim Clark
President
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]