Emirates

Emirates is one of the flag carriers of the United Arab Emirates.

Telephone
Main : (212) 758-3944
Customer service : (800) 777-3999
Email
Mailing address
Emirates, 55 East 59 Street, 5th floor
New York, NY 10022
Website
emirates.com

What you need to know about Emirates

We receive many complaints about Emirates. The airline has failed to follow the 24-hour rule. Emirates also avoided taking responsibility for timely refunds.

How to resolve a problem with Emirates

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Emirates customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andre Fick
Head of Customer Strategy
Primary
Matthew Jones
Vice President
Secondary
Mostafa Karam
Head of Customer Strategy

Additional contacts

Patrick Brannelly
Vice President of Customer Experience

Frequently asked questions about Emirates

If you need to contact Emirates customer service, call (800) 777-3999.
To book flights with Emirates, call (800) 777-3999.
Yes, if upgrades are available, they can be purchased. Contact Emirates at (800) 777-3999 for further information.
Although it is not a common practice, Emirates may offer free upgrades to passengers based on availability and other factors.
Emirates is a government-owned airline based in Dubai, which is part of the United Arab Emirates.
Although there is no strict age limit, unaccompanied minors must adhere to specific guidelines.
The international contact number for Emirates is +971-4-7081111.
Call (844) 556-1400 in regards to your lost or damaged baggage.
The email addresses for Emirates are customer.affairs@emirates.com and customeraffairsny@emirates.com.
To request a refund from Emirates send a email to ekusarefunds@emirates.com.
P.O. Box 686 Dubai, U.A.E.

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