Emirates Customer Service Contacts

Emirates is one of the flag carriers of the United Arab Emirates.

How to reach a person at Emirates

Customer service: (800) 777-3999

Emirates Responsiveness rating


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What you need to know about Emirates

We receive many complaints about Emirates. The airline has failed to follow the 24-hour rule. Emirates also avoided taking responsibility for timely refunds.

How to resolve a problem with Emirates

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Emirates physical address

55 East 59 Street
5th floor
New York, NY 10022

P.O. Box 686

Dubai U.A.E.

Emirates social media channels


Emirates executive customer service contacts

Primary Contact
Andre Fick
Head of Customer Strategy
55 East 59 Street
5th floor
New York, NY 10022
[email protected]

Secondary Contact
Mostafa Karam
Senior Vice President of Customer Affairs and Service Audit
55 East 59 Street
5th floor
New York, NY 10022
[email protected]


Patrick Brannelly
Vice President of Customer Experience
55 East 59 Street
5th floor
New York, NY 10022
[email protected]

Chief Executive
Sir Tim Clark
55 East 59 Street
5th floor
New York, NY 10022
[email protected]

Frequently asked questions about Emirates

How can I reach someone at Emirates?

If you need to contact Emirates customer service, call (800) 777-3999.

Can I reach Emirates by phone for flight reservations?

To book flights with Emirates, call (800) 777-3999.

Can I purchase upgrades on Emirates?

Yes, if upgrades are available, they can be purchased. Contact Emirates at (800) 777-3999 for further information.

Does Emirates offer complimentary upgrades upon request?

Although it is not a common practice, Emirates may offer free upgrades to passengers based on availability and other factors.

Who owns Emirates?

Emirates is a government-owned airline based in Dubai, which is part of the United Arab Emirates.

Are there age restrictions for Emirates flights?

Although there is no strict age limit, unaccompanied minors must adhere to specific guidelines.

What is the international phone number for Emirates?

The international contact number for Emirates is +971-4-7081111.

How do I reach Emirates regarding lost and damaged baggage?

Call (844) 556-1400 in regards to your lost or damaged baggage.

What is the email address for Emirates?

The email addresses for Emirates are [email protected] and c[email protected].

How do I request a refund from Emirates?

To request a refund from Emirates send a email to [email protected].

What is Emirates postal address?

P.O. Box 686
Dubai, U.A.E.

How to get professional help with your Emirates problem

If you need help with Emirates, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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