Emirates Customer Service Contacts

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Emirates is one of the flag carriers of the United Arab Emirates.

Responsiveness rating

rating
3/5

What you need to know about Emirates

We receive many complaints about Emirates. The airline has failed to follow the 24-hour rule. Emirates also avoided taking responsibility for timely refunds.

How to resolve a problem with Emirates

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

P.O. Box 686
Dubai, U.A.E.
+971-4-7081111

Address

55 East 59 Street
Floor 5
New York, NY 10022
https://www.emirates.com/us/english/


Phone Contacts

Main: (212) 758-3944
Customer Service: (800) 777-3999
International: +971-4-7081111

Refund requests: [email protected]
(212) 758-3944 Option 2 – Ext 241

For lost and damaged baggage, +1 844 556 1400


Email Contacts

[email protected]
[email protected]


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Andre Fick
Head of Customer Strategy
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]

Secondary Contact
Mostafa Karam
Senior Vice President of Customer Affairs and Service Audit
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]

Mostafa’s Profile

Patrick Brannelly
Vice President of Customer Experience
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]

Chief Executive
Sir Tim Clark
President
55 East 59 Street
Floor 5
New York, NY 10022
[email protected]


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