Emirates is one of the flag carriers of the United Arab Emirates.
Emirates Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Emirates
We receive many complaints about Emirates. The airline has failed to follow the 24-hour rule. Emirates also avoided taking responsibility for timely refunds.
How to resolve a problem with Emirates
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Emirates physical address
Emirates
55 East 59 Street
5th floor
New York, NY 10022
P.O. Box 686
Dubai U.A.E.
Emirates social media channels
Emirates executive customer service contacts
Primary Contact
Andre Fick
Head of Customer Strategy
55 East 59 Street
5th floor
New York, NY 10022
andre.fick@emirates.com
Secondary Contact
Mostafa Karam
Senior Vice President of Customer Affairs and Service Audit
55 East 59 Street
5th floor
New York, NY 10022
mostafa.karam@emirates.com
Additional Contact
Patrick Brannelly
Vice President of Customer Experience
55 East 59 Street
5th floor
New York, NY 10022
pbrannelly@emirates.com
How can I reach someone at Emirates?
If you need to contact Emirates customer service, call (800) 777-3999.
Can I reach Emirates by phone for flight reservations?
To book flights with Emirates, call (800) 777-3999.
Can I purchase upgrades on Emirates?
Yes, if upgrades are available, they can be purchased. Contact Emirates at (800) 777-3999 for further information.
Does Emirates offer complimentary upgrades upon request?
Although it is not a common practice, Emirates may offer free upgrades to passengers based on availability and other factors.
Who owns Emirates?
Emirates is a government-owned airline based in Dubai, which is part of the United Arab Emirates.
Are there age restrictions for Emirates flights?
Although there is no strict age limit, unaccompanied minors must adhere to specific guidelines.
What is the international phone number for Emirates?
The international contact number for Emirates is +971-4-7081111.
How do I reach Emirates regarding lost and damaged baggage?
Call (844) 556-1400 in regards to your lost or damaged baggage.
What is the email address for Emirates?
The email addresses for Emirates are customer.affairs@emirates.com and customeraffairsny@emirates.com.
How do I request a refund from Emirates?
To request a refund from Emirates send a email to ekusarefunds@emirates.com.
What is Emirates postal address?
P.O. Box 686
Dubai, U.A.E.
How to get professional help with your Emirates problem
If you need help with Emirates, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
